Customer Service Administrative Assistant

Veronica Wimbush

*** **** ***** ****** ********, GA 30241 706-***-****

*************@*****.***

Professional Profile

Proficient in Microsoft Office 2003, General Accounting

**** & Internet Detailed Oriented

Taking on projects in a group Communicating via Outlook

setting Email/Lotus Notes

Multi-Tasking Great Plains Software

Bank Reconciliations Data Input

General Office Skills Document filing

Great verbal and written skills Customer Technical Support

Scheduling of team members Administrating duties to supervisor

Organizational Skills and team members

Event coordination skills Outstanding customer service skills

Time management skills Extensive research skills

Proficient with the SharePoint Monthly/Daily Invoicing

Tracking 10 Key operation

Technical Support AdventNet Tracking System

Back Office Online Management

AS 400 Invoice System

Professional Experience

JC Malone/Novelis Foil Products (Temp Assignment ends March 28,2010)

October 2009 - Present

Administrative Assistant

Responsibilities:

Invoicing clients on a daily basis using AS400 system

Verifying customer's orders against the invoice.

Prepare and manage co-workers documentation

Sending over 100 product samples and other items to customers/clients

monthly

Creating and helping to maintain company's Facebook page

Maintaining sample logs and returned mail logs

Assisting with planning sales' meetings and meals

Faxing and mailing documents as appropriate

Order and retrieve office supplies as needed

Tier Technologies, Auburn, AL

August 2008 - October 2009

Client Services Representative/ Administrative Assistant

Responsibilities:

Help multiple clients with IVR and Web payment issues

Technical/Network Support in call center environment

Help multiple clients' with credit card and ACH settlement issues

Reconcile Tier's bank statements on excel spreadsheets

Monitor company's cash flow between four different accounts

Handle credit card disputes from customers

Track client's issues and problems through the SharePoint system

Help to create, update, and maintain over 500 client's information through

CRM

Invoice clients on a monthly basis/daily basis

Issue ACH on a daily and weekly basis

Keep records of clients with outstanding invoices and make collection

calls

Plan meetings and travel arrangements for supervisor and team members to

our location in Oklahoma

Attend phone conferences and meetings to discuss daily activities.

Ordering Supplies, working with UPS manifest

Extensive communication with multiple clients on a daily basis

Report and track issues through our SharePoint system and AdventNet

Accepting inbound calls from clients regarding general questions and

issues

Making outbound calls to clients for past due invoices and follow up

procedures

Working with the IRS and banking information of all clients

Sending out mass emails and letters to clients

Columbus Bank & Trust, Columbus, GA

October 2006 - August 2008

Teller I

Responsibilities:

Took cash and check deposits

Processed various bank payments

Averaged 12 account referrals monthly

Balanced cash drawer daily

Cashed checks under the check cashing policy

Performed In-touch surveys to improve customer service

Worked night deposits with dual control

Increased bank deposits weekly.

Assisted customers with account related problems

Kept records of overages and shortages on a monthly basis

Assisted customer with account, loan, trust, and mortgage needs

Auditing of cash drawer and cash vault

Education

Columbus State University, Columbus, GA

Bachelors in Accounting

GPA: 3.0 on 4.0 Scale

May 2008

References

References are available upon request.

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