Engineer Customer Service

SENIOR NETWORK ENGINEER

Extensive experience designing and testing Cisco-based computer networks

and resolving customer issues with an end-user focus. Experience in

installation management and technical support. Strengths include

independent thinking, networking with people, a good sense of humor, and

the ability to combine separate ideas into a single solution. Strong

commitment to create satisfied customers while always striving for

excellence. Inactive secret security clearance since August, 2005.

TECHNICAL SKILLS/TRAINING/CERTIFICATIONS

Able to collaborate within teams as well as perform independent activities.

Very familiar with Microsoft Windows 2000/2003, MS SQL Server 2000 and

Microsoft ISA Server as well as all aspects of networking, including

TCP/IP, Cisco 2600, 2800, 3600, 3700 and 7200 series routers, Catalyst

2950, 3550, 3560, 3650, 3750, 4000/4500 and 6500 series switches and

Aironet 1200/1300 series wireless access points. Widespread experience

performing switch swap-outs with Cisco equipment. Extensive experience with

the Proxim Tsunami MP11a Wireless Point to Multipoint System. Familiar

with the uBR7x00 series CMTS as well as the Cisco PIX firewall.

Cisco Certified Network Associate Cisco SyPixx Physical Security Training

(Expired)

DvTel Latitude 3.5 and 5.0 OnSSI Certified Channel Partner

Certified

Toshiba Surveillex Certified Air Magnet Training (wireless sniffer and

site survey tool)

Panduit Certified Installer Introduction to Cisco Network Devices

(ICND)

Aironet Wireless Boot Camp MDF and IDF Build Out

Unix Fundamentals (SunOS)

PROFESSIONAL EXPERIENCE

CELERGY NETWORKS, INC., Carlsbad, CA 2007 - 2009

Senior RF Design Engineer

. Created bids to install structured cabling for computer, 802.11a/b/g/n

WiFi networks and CCTV networks utilizing Fast Ethernet and Gigabit

Ethernet fiber. Wrote bids that generated company revenue in excess of

$1.5 million from July, 2008 to July, 2009.

. Performed wireless "paper surveys" using the Air Magnet Survey Pro and

Planner software suite.

. Provided networking services and technical support as needed to maintain

customer expectations and satisfaction.

. Proficient in the Microsoft Office Suite including Microsoft Visio.

WIRELESS FACILITIES, INC., San Diego, CA 2005 - 2007

Senior Network Engineer

. Surveyed, designed and installed Cisco-based WiFi and DvTel-based CCTV

networks with Fast Ethernet and Gigabit Ethernet fiber backbones and T-1

Internet Links for Internet Access.

. Documented network designs, configurations and procedures.

. Supported field teams with the Westfield WiFi and CCTV Rollout.

. Provided customer service for both CCTV and network support.

. Tested, integrated and documented new equipment configurations and

procedures including NAT, HSRP/GLBP, multicast-routing, VLANs, STP and

VTP.

. Provided Sales Engineering to Pre- and Post-Sales Customers

. Configured Internet Access on Cisco Routers via ISP T-1 line.

. Provided leadership and mentoring to the support team when needed.

STRATEGIC DATA SYSTEMS, INC., San Diego, CA 2003 - 2005

Network Administrator/Engineer

. Provided Network Administration and Engineering services for 3500+ end-

users at the Naval Air Depot, North Island for the Navy Marine Corp

Intranet (NMCI) project.

. Replace Cisco switches (upgrades, break-fix, etc) while maintaining

maximum uptime Service Level Agreements (SLAs) for end users.

. Migrated legacy firewall complex from a Gauntlet-based system to

CyberGuard High Availability firewall with F5/BigIP High Availability and

Failover Configuration.

. Configured and maintained Cisco Network Devices and Gauntlet and Cyber

Guard firewalls.

. MS Exchange Administrator (Exchange 5.5) and Backup Administration

(Veritas 8.6/9.0.)

. Perform tests to ensure proper reach-back capabilities from NMCI to the

legacy systems.

. Secret security clearance.

CISCO SYSTEMS, INC., San Diego, CA 1997 - 2003

Network Engineer

. Created and tested Cisco Powered Networks for end users numbering between

150 and 3000. The infrastructure consisted of Routers, Building

Broadband Service Manager (BBSM), Ethernet, Long Reach Ethernet (LRE),

Aironet wireless and Cable Modem Termination System (CMTS) products.

. Assisted the software engineering team to resolve and document bugs,

develop new features and incorporate customer requirements in new

software releases for the BBSM software package.

. Created advanced BBSM/CMTS configurations to meet customer requirements

within a limited time frame, which saved customers 100's of thousands of

dollars.

o Developed a CMTS network configuration that allowed cable modems to

receive IP addresses from a subnet separate from the end users. This

was integrated into BBSM version 5.2.

o Developed a CMTS network configuration allowing cable modems to be

provisioned from a central location.

. Collaborated on the development of the Total Implementation Package (TIP)

for customers. The TIP documentation suite consists of separate modules

for wireless, Ethernet and cable-based systems and allows customers to

design, configure and install their own networks, bypassing the need to

hire it out at extensive cost.

. Collaborated to create the Cisco Public Access Specialization

certification training and exam.

. Tested various configurations of disparate network components to ensure

integration.

. Provided additional, as-needed support for the Cisco Technical Assistance

Center.

. Designed approximately 75-100 wireless networks and approximately 25

wired networks built around the IPort Broadband Provisioning System.

Network. Designs included Ethernet, xDSL-based and wireless technologies.

. Trained personnel on the design, configuration, and support of BBSM-based

networks.

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