Project Manager Management

BRIAN OBENDORFER

***** ***** **** **. (H) 832-***-****

Cypress, TX 77429 abm1xj@r.postjobfree.com (C) 832-***-****

Network Director • Network Operations Center Management • Project Manager • Network

Management

PROFILE

Highly accomplished, results-oriented IT Management professional with proven success in Network

Operations and Network Operations Center (NOC) leadership. Special expertise in directing design,

implementation, troubleshooting, support, improvement initiatives, training, programs, and projects.

Strong technical background in network protocols, hardware, and software.

Network Operations • NOC Management • Strategic Planning • Change Management • Customer Service

Project Management • Report Generation • Technical Support • Internetworking • Process Improvement

Policy Development • Network Administration • Network Management • Troubleshooting • Leadership

PROFESSIONAL EXPERIENCE

COMCAST, Houston, TX 2006 - Present

Director, Local Management Center (LMC)

Oversee network management and monitoring for national cable, video, internet, phone, and home

security provider’s Houston market. Supervise five direct reports and staff of 33 Tier One, Two, and Three

support personnel in network fault detection and isolation, crisis/disaster response, and network

restoration. Provide reports to senior executive management on issues, outages, and resolutions. Project

Manager for network implementations. Lead change management initiatives to improve operations.

• Saved $400K per year by bringing network support services in-house.

• Reduced maintenance-related service outages 75% through process standardization.

• Increased productivity and streamlined workflow by implementing tiered support structure.

• Appointed to multiple committees for reducing call center escalations and improving service levels.

• Designed and developed webpage to provide access links for all LMC technical documentation.

• Cut service call costs $100 per call by spearheading first call resolution and service call accuracy

initiatives that resulted in better ticket handling and improved technician training.

• Enhanced network reaction times 40% by developing database to automate reports, thereby

reducing event reporting times 98% and increasing data available to staff members.

VERIZON BUSINESS, Woodlawn, MD 2002 - 2006

Network Engineer III

Managed overnight network management and support for Social Security Administration’s government-

managed network. Supervised team of five in NOC environment. Investigated and resolved outages.

Served as point-of-contact for escalations. Monitored repairs and troubleshooting to ensure all SLAs met.

Oversaw physical line testing, network configurations, and ticketing. Maintained Cisco routers and

switches, SNA, HSRP, VSAT, Frame Relay, ATM, MPLS, BGP, EIGRP, and more.

• Consistently met or exceeded SLA goals and maintained maximum customer satisfaction.

• Utilized Cisco Works, Tivoli, and Cisco Secure Access Control Server.

• Served as Floor Manager and communicated with customers regarding issues or questions.

GENUITY, Columbia, MD 2000 - 2002

Assistant Shift Supervisor

Oversaw technical support center activities for Network Service Provider (NSP) that delivered network

backbone services for AOL and other companies. Supervised 20 persons in maintaining one of largest

domestic and international fiber networks, including five separate ATM and Frame Relay networks.

Managed issue resolution, outages, fault analysis, isolation, monitoring, and team training.

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Brian Obendorfer • Page 2

(Assistant Shift Supervisor, Genuity, continued)

• Reduced network investigation time from 45 to 25 minutes by creating web site to streamline

networking events. Served as site administrator and created all SOPs and tools.

• Improved network response times for AOL network by creating new monitoring tool.

• Promoted to oversee AOL Japan and Canada desks after only one year.

• Managed administration, configuration, and maintenance of switches, routers, remote access

equipment, concentrators, and other hardware.

UNITED STATES MARINE CORPS, US/Overseas 1995 - 2000

Cryptologic Technical Operator / Communications Chief

Managed network maintenance, installation, configuration, and training. Led investigation and resolution

of issues, including outages, intrusion prevention, and security. Supported Frame Relay, switches,

consoles, SNMP, circuits, LAN/WAN, and PCs. Led provisioning and procurement functions. Utilized

proprietary ticketing and tracking software similar to Remedy.

• Promoted to Communications Chief ahead of schedule and earned multiple recognitions.

• Personally designed and implemented Ethernet LAN network and migrated office building from

Token Ring to new LAN.

• Improved efficiency by organizing all IT inventory and creating new inventory procedures.

EDUCATION

AA in Computer Information Sciences, Strayer University, Millersville, MD

CERTIFICATIONS & TRAINING

Cisco Network Professional (CCNP) (expired)

Cisco Network Associate (CCNA) (expired)

University course work in Internetworking Technology

Training in Advanced UNIX, ATM Troubleshooting, Frame Relay Troubleshooting, LAN Administration

Military Training: Naval Security Management, Cryptologic Technical Operators Course

TECHNICAL SKILLS

Networking: LAN/WAN, Ethernet, IP, IGRP, IPX, Async Routing, Extended Access Lists, IP RIP, Route

Redistribution, Route Summarization, OSPF, VLSM, BGP, EIGRP, ISDN, DS1, OC-192 SONET Ring,

ATM AAL5, DDR, PTSN, PPP, VLANS, SNA, MPLS, Token Ring, Ethernet, Access Lists, 802.10 FDDI,

802.11B, VPN, Firewall, Transparent / Translational Bridging

Hardware: PCs, routers, switches, bridges, Lucent/Ascend Max, Nortel CVX, RedBack SMS, Cisco

Enterprise Internetworking equipment

Applications: MS Office 2003, 2007, Remedy, various proprietary applications

Network Management Software: HP OpenView (HPOV) NetCool, Spectrum, Tivoli

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