Raj B

Lead SAP CRM Functional Consultant

SUMMARY

. Over 11 yrs of total SAP experience including over 5 yrs of

experience as a SAP CRM Consultant, about 3 yrs experience as a SD

consultant and over 3 yrs of experience as an ABAP Programmer.

. Involved in CRM Upgrade and interacted with Users to gather/review the

Business Requirements.

. Understanding and analyzing user requirements, Explore and convert

into configurable parameters.

. Understanding the Clients Business process and support to clients as

per the Business requirements.

. Experience in CRM Base Configuration including setting up number

ranges, Business Partners and Role Configuration, Relationships,

Organizational Mgt, Territory Mgt, Account and Contact Mgt, Leasing

Mgt, Product master, Transaction Processing, Partner Processing,

Actions, Billing, Pricing with IPC, Customer Interaction Center, Field

Sales, Service.

. CRM Sales: SFA (Sales Force Automation), Sales Cycle, Opportunity Mgt,

Copying Control, Quotation and Order Mgt, Contract Mgt.

. CRM Marketing: Opportunity Mgt, Lead Mgt, Activity Mgt, Market

Planning, Segmentation, Personalized Mail Forms, Email Response Mgt,

Trade Promotion Mgt (TPM) and Campaign Mgt.

. CRM Service: Installed base Mgt, Service order Mgt, Complaints and

Returns.

. Middleware: Set-up, Replication Administration, Data exchange with

R/3, Monitoring and Error handling inbound and out bound Queues,

Integration with Groupware and Lotus Notes.

. E-Commerce: Product catalog, Pricing, IPC, Order Processing, Batch and

Product determination, ATP Check, Product proposals, Custom Screen

Design and Web shops in B2B and B2C scenarios for Internet Sales

(ISA).

. CIC (WinClient & WebClient): CTI, CIC profiles, Configuring

Components, Action Box, Fact Sheet, Alert framework, Call list Mgt and

interactive scripts with expertise in CIC business process definition.

. Mobile Sales and Service: Master data, Mobile Sales Components and

Mobile Service Components.

. Experience of interacting with Business Process Owners and End Users

in the phases of Business Blue Print, Configuration, Customization and

Integration

. Four full life cycles implementation of E-Commerce and CIC right from

Business Blueprint to Go-live

. Experienced with R/3 and BI environments and interfacing those systems

with CRM.

. Experience in JAD sessions, developing functional and technical design

documents including business process flows, mapping documents and

Design Specifications.

. Configuration knowledge of SAP R/3 SD module: master data, order

processing, pricing, delivery and billing

. Experienced with enterprise portal (PCUI), UI, SAP GUI, SDLC,

Functional Specification Documentation Test Methodologies, Writing and

executing test cases, Software Quality Assurance and Manual Testing

. Excellent communication, People Mgt, Team Building, Presentation,

motivation and leadership skills.

EDUCATION & TRAINING:

. MS in Computer Applications

. BS Computers Science

. SAP Training: SAP CRM, SD, ABAP and BASIS

TECHNICAL SKILLS:

Languages J2EE, C, C++, SQL, VB

ERP SAP R/3 ECC/4.7/4.6C/4.0/3.1H (SD, ABAP, BSP, XI, BASIS), BW

CRM SAP CRM 7.0/2007/5.0/4.0/3.1/3.0 (Sales, Marketing, Service,

Middleware, CIC, Mobile, e-Commerce, GUI, UI, PCUI)

Databases Oracle, DB2, MS Access 97/2000

Operating Systems Windows 2003/NT/4.0/95/98/2000/XP/Vista, UNIX

Project Mgt MS- Project, Visio, MS-Office

Web Related HTML, XML, Java Script, JSP

.

Contact this candidate