Olive Kanana Mutombo

**** ******* ****

Montgomery, Illinois 60538

Tel: 630-***-****

E-mail:abm1uu@r.postjobfree.com

EDUCATION: Senior Certificate (NQF Level 5)

Management Services

University of Johannesburg

CERTIFICATION/ENDORSEMENTS:

(1)Field : Customer interaction Skills

Institution : First National Bank

Year : 1998

(2)Field : Structured Query Language (SQL)

Institution : First National Bank

Year : 1999

(3)Field : Professional Presentation Skills

Institution : First National Bank

Year : 2001

(4)Field : Systems Development Life Cycle

Institution : Radical Training

Year : 2001

(5)Field : Computer Systems Design

Institution : Logical Conclusions

Year : 2001

(6)Field : Software Assurance for Test Analyst

Institution : STS (Software Testing Solution)

Year : 2008

(7)Field : QTP_ Quick Test Professional

Institution : First National Bank

Year : 2009

EXPERIENCE

COMPANY : HOGAN TECHNOLOGY (FIRST NATIONAL BANK)

Position held : Senior Test Analyst

• Provide End to End test scope and approach oversight/insight to Project Manager, Development Manager

• Facilitate communication between all technical and business areas impacted by the testing effort.

• Participate in UAT testing activities as needed per project

• Execute System Validation Plan

• Updating Monthly Signoff Report

• Develop test scripts

• Execute test scripts and document results

• Report and track defects

• Retest and close fixed defects

• Participate in the major testing/project decisions

• Coordinate participation of appropriate project test resources

• Manage entry/exit meetings for various levels of testing ( UAT)

• Conduct testing kick off and status meetings

• Schedule Results review meetings

• Track/Report progress of UAT

• Report UAT incident status and overall testing status to Project Management

• Schedule and facilitate the UAT Incident Meetings

• Provide testing metrics to Project Management as required

• Facilitate Exit Approval Gateway Meetings and sign off

ACHIEVEMENTS : *Successful Implementation of a new system: ZCER

(CIS EFFICIENCIES)

*Successful implementation of AOO (account

Opening optimization)

*Successful implementation of Customer portal

*Successful implementation of Joint ventures

(Clicks and Edcon)

*Successful implementation of RMB Take- on to CIS

*Successful implementation of MFI take- on to CIS

*Successful implementation of Smart spend loan on

CISe

*Successful implementation of Forex System on CISe

*Successful implementation of Safe Custody System

on CISe

*Successful implementation of Botswana Conversion

*Successful implementation of CIS Stand_in system

*Successful implementation of Transnet Conversion

*Successful implementation of Commercial customers set up

on CISE System

Awards -Discovery (FNB Card): Year 2005

-Joint Ventures CEO Award: Year 2006

-ZOS/COBOL CEO Award: Year 2007

Hogan Technology

1997 ~Junior Business Analyst (CIS: Customer Information

systems

~ Product Business Requirement

~ Product Test Plan

~ Product Test Packs

~ Hass Requirements (Security)

~ Attend to Live FIRS (First Incident Report)

~ Raise SCN’s (System notice change)

~ Liaison with branches

~ Testing and checking output

~ Extract information from the MIS

~ Data cleanup (customer combines

Broken links, automatic combines,

Address cleanup)

- all data-cleanup exercises.

~ Supporting all live (production) issues

~ Day-to-Day queries

~ MIS warehouse - Stats for the all product guide

~ Training to all branches and staff members

on CIS

~ Supporting Live

~ Raise FIR’s and SCN’s

~ Administer the above

~ Enhance CIS via CIS Menu

~ Telephone Number Clean-up

~ Customer locate via Customer number

Ensuring all changes to Live CIS are beneficial, adds

Value and are not disruptive to the system

Supporting of the team and other systems with

Issues relating to CIS and ensuring that new

Systems integrate with CIS

ACHIEVEMENTS

~ Successful implementation of the Business Systems Upgrade

Through the entire Systems Development Life Cycle

Drawing up of Requirements Definition

Documents

Maintaining of system - new changes

Testing of new system/upgrade

Raising of FIRS (First Incident Report)

Liaising with Development programmers to what is required of the

changes

Logging FIRS - Excel

Prioritizing of FIRS - Excel

Resolving of FIRS on a daily basis

Resolving and updating of FIRS

On-sight testing on implementation

~ Monthly Postal Codes Update

~ INSURANCE COMPANY ZLA SYSTEM (SUPPORT)

~ Origin (new relationship for origin)

~ Daily States Report (Incorrect Data, Customers Opened)

PERSONAL PROFILE

I am responsible, conscientious, goal orientated and most importantly, honest and reliable. I strive to do

my best in all tasks assigned to me. I am always willing to help whenever needed and always willing to

take on new responsibilities. I show initiative and use my creativity to find solutions to problems and

achieve satisfaction only when a task is completed positively.

I have the ability to prioritize and work under pressure, to work independently and as part of a team, to

work systematically and accurately, to interact with people at all levels and maintain confidentiality. I

always view problems as challenges.

My goal is to fulfill my dreams of study, as one can never have enough of knowledge. This is also an

effective way of improving one's self.

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