Customer Service Supply Chain

Anthony Rera

* ******* ****

Cornwall, NY *****

845-***-**** (home) 914-***-**** (cell)

********@***.**.***

Summary Statement:

Logistics professional experienced in transportation and logistical

essentials with emphasis on flexibility and the management of inventory and

supply chain requirements. Organized and effective problem solver with

emphasis on results and establishing valued relationships with vendors and

customers resulting in customer satisfaction and an efficient cost

effective operation

Professional Experience:

Pfizer, {formerly Wyeth} Pearl River, NY 845-***-****)

12/2007-Present

Logistics Coordinator

> Dispatch fleet of 10 drivers for freight deliveries in a cGMP

environment

> Manage fleet maintenance

> Prepare weekly Driver assignment and truck usage

> Coordinate Driver scheduled and emergency overtime

> Train department personnel on pertinent Standard Operating Procedures

{SOP}

> Compute and record Logistics metrics & KPIs including receiving and

delivery volume

> Manage the Arrival tracking system for freight tracking throughout

Pfizer's campus

> Manage the fleet's G.P.S. system

> Calculate delivery times per stop per truck and prepare report for

Senior Leadership

> Answer and address all customer service issues related to freight

movement and tracking

> Coordinate freight pick-up and delivery with customers

> Coordinate order and material picking and labeling for shipment

> Coordinate trailer loading of outbound raw material freight for

production

> Coordinate warehouse cycle count

> Manage recyclable cardboard shipments by coordinating trailer loading

and arranging trailer pick-up by vendor

Achievements:

> Reconciled purchase order conformation resulting in a 33%

reduction in overdue purchase order payment

> Debugged Arrival tracking system resulting in the proper

tracking of 200-400 packages per day

> Ensured fleet maintenance costs remain within budgetary

constraints

> Conducted and submitted operational and safety audit for

Department

> Contributed to SCM transformation team through active

participation resulting in a 10% reduction of driver down

time

> Involved in cost reduction initiative resulting in $50,000 in

saving through vendor management

Cardinal Health, Montgomery, NY 410-***-****

12/2001 - 12/2007

Inventory Analyst

9/2005 - 12/2007

> Responsible for maintaining high level of customer service & product

fill rates in 7 DCs

> Analysis of product forecast relative to customer demand ensuring

customer satisfaction.

> Work with company sales representatives to set up new SKUs to meet

customer's request

> Managed release of Large Order Quantity {LOQ} for Pandemic orders for

hospitals

> Coordinated the receiving, stocking, and shipping of Accumulated Sales

Orders {ASO} including determining the most cost effective method of

shipping product to account

> Edit and update Accumulated Sales Order {ASO} Standard Operating

Procedures {SOP}

> Analyze the cause and manage the movement of Excess no Move stock

Achievements:

> Maintained high service level of order fill rate {average

of 96%}.

> Maintained high customer service level for LOQ and ASO

orders.

> Reduced cost to company for excess no move stock.

Order Services Representative

7/ 2003 - 9/2005

> Assist Customer Service in order processing and cutoffs

> Assist Customer Service with product availability and shipping

schedules

> Discover solution to shipping problems

> Communicate order status to Customer Service

Achievements:

> Maintained high level of customer satisfaction.

> Recognized for knowledge of transportation issue

solutions.

Driver

12/2001 - 7/2003

> Maintained safe driving record and recognized for achieving customer

satisfaction

> Licensed for NYS Tandem Trailer License

CLS. Inc. Middletown, NY 1-800-***-**** Tractor Trailer Driver

10/2000- 12/2001

L.J. Kennedy Trucking Co. 845-***-**** Tractor Trailer Driver

6/1996 - 10/2000

Education:

Bachelor of Science, Nyack College, Nyack, NY

Completed 11/2008

Major: Organizational Management: GPA of 3.97/4.00

Associate Degree, Moody Bible Institute, Chicago, ILL.

Completed 04/2007

Major: Biblical Studies: GPA of 3.89/4.00

Vocational Training:

Certified Yellow Belt Lean Six Sigma

APICS CPIM

Expected Completion 05/2010

. Basics of Supply Chain Management

. Master Planning of Resources

. Detailed Scheduling and Planning

Trained Forklift Trainer through Abel Womack

Computer Skills:

Proficient in Word, Excel, PowerPoint, Arrival, AIMS, SAP, WILL, JDE,

Microsoft Outlook, GroupWise, Maximo, Business Objects, GXPharma, Minitab,

LIMS

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