Customer Service Manager

EMILY VARGAS

** ***** ***** **** ***** NC *****

813-***-**** (C) - abm1tp@r.postjobfree.com

Highly skilled Logistics and Procurement Professional with over 20 years

experience in directing all facets of procurement, warehousing, inventory

control and logistics. Proven record of accomplishment in streamlining

processes, increasing efficiencies, and building highly profitable

organizations. Adept in negotiating best prices and building consensus on

vendor responsibilities in the reduction of operating costs and increasing

the bottom-line. Skilled in strategic planning to ensure that product and

process meet long-range business objectives. Adept in sourcing and team

building. Fluent in English and Spanish

Strategic Planning - Multi-Site Operations - Performance

Planning/Improvement

New Business Development - Logistics & Distribution- Lean Manufacturing &

KanBan Principals, Purchasing/MRP/Inventory Control - Organization Design &

Development

. Leadership - Turned around company from net losses due to poor

inventory management and make the difference through development of

strategic alliances with major accounts.

. Team Building - Recruited management team noted for integrity and

competency improve on-time deliveries and quality work ethics.

. Negotiator - Lock in contract pricing for a term of one - three years

and improved payment terms

N 60-75

. Customer Service/Customer Relations - Focusing on new corporate goals

of quality, not quantity, and by establishing solid customer

relationships within the different departments.

. Decision Making-Work independently under deadline pressure while

performing multiple, simultaneous tasks to completion, and the

ability to effectively interface with both subordinates and

management.

PROFESSIONAL EXPERIENCE

PRINCE MANUFACTURING - Growing manufacturer in the metal industry,

specialize sheet metal stamping, forming, four assembly lines and powder

coat, liquid and military coating. ISO 9001:2000, QS9000

Material Manager - Asheville, NC - 2008 to Present

Review all departmental functions, planner, procurement, cycle

counter, inventory management, shipping & receiving, material

handling, including the overall operation of all material management

levels and logistics. Redeploy cycle count activity for inventory

accuracy, min/max system, FIFO, work through IT to implement material

ID, tracking system, vendor performance, and customer open order report.

Continue to improve the communication flow with production to ensure

that all jobs are completed as scheduled.

. Business goal to reduce MRO by 10% - YTD reduced by 20% through

leveraged and monitor usage verses actual.

. Turned company around initially by providing proper training to

procurement and receiving department.

. Customer OTD is currently 98.7% by involving upper management and

working directly with customer to ensure JIT requirement are met to

customer satisfaction.

. Business goal: Reduce inventory by 20% - Inventory levels YTD reduce

by 30%, maintain inventory accuracy with the utilization of cycle

count and closely monitor all raw material purchases generated by the

department to continue our current progress.

. Increased professional efficiency by 95% through implementation of

department cross-training.

. Satisfactorily completed 80 hours of "Management Training for Lean

Manufacturing"

EMILY VARGAS Page 2

EVATONE INC. - One of the largest and committed to offering the highest

quality print, packaging, audio and multimedia products facilities in the

Southeast. They have multi-product line organization serving customers in

the graphic arts, audio, e-business/multimedia, and optical media

replication industries nationwide from a twenty-acre headquarter facility.

Procurement & Logistics Manager - Clearwater, FL - 2006 - 2008

Review all departmental functions, including the overall operation of

all material management levels and logistics functions including

purchasing, stockroom/spare parts operations, inventory management,

receiving and material handling. Turned company around initially by

providing proper training to procurement & receiving department,

implementing sound understanding of MRP system and infused inventory

control to a higher level.

. Business goal to reduce Inbound Freight by 20% and achieve 29%

reduce costs.

. Reduce inventory levels 40% and routing accuracy from 50% to 95%+

and improved on-time delivery from 60% to 95%+ by maintaining

accurate system.

. Streamlined and improved stocking process for corrugated boxes.

Achieved 35% cost saving corrugated boxes by simplifying designs,

changing supplier, and implementing consignment program.

. Implemented formal vendor chargeback program and credit memo

program maintain throughout the organization 100%.

. Challenged existing supplies to recommend more cost effective or

more reliable products that will improve our competitive position.

SEAL DYNAMICS, INC. - Distributor and manufacturer serving the

airlines and OEM industries. Provide a full spectrum engineering solutions

from design and manufacture of FAA/PMA approved parts and including

retrofits.

Strategic Sourcing Specialist - Tampa, FL - 2004 - 2006

Perform all departmental functions, analysis of the existing supplier

base, including the assessment of capabilities and strengths (quality,

support, availability, reliability, selection, pricing, source

verification, delivery, and credit terms), auditing supplier facility

and the promotion of quality improvements, identifying new sourcing

opportunities from USA, UK, Taiwan, Canada and Italy to develop

qualified product. Develop relationships with worldwide network and

managing the product development schedule to ensure JIT. Created

integrated logistics management function consolidating purchasing,

develop working knowledge of MRP system, inventory control, warehousing,

and distribution.

. Strengthen sourcing and vendor performance at a 96%.

. Drove new products from zero on-time delivery to 98% and sales

team launch new products.

. Successfully increased "Gross Profit Margin" to 58% profit for new

product development.

. Ensured a solid metrics for purchasing cycle, diversity

commodities sourced, vendor performance and gross profit.

. Ability to juggle multiple tasks in a proficient manner. Provide

coaching and guidance in the selection of vendors to ensure

quality goods, vendor performance evaluation, customer service and

competitive costs.

. Ensure procurement department provides excellent internal customer

service, promote creative thinking, problem solving and maintain

clear flow of communication and support added value within the

interface with all departments.

EMILY VARGAS Page 3

AAR COMPOSITES - Leader in advanced composite structures which include

monorail cars, civil aircraft and military aerospace. AS9100 & ISO9001.

Build-to-print aluminum sheet metal & extruded aluminum aircraft parts and

assemblies, metals, composites and raw materials, chemicals resins,

sealants and coatings, hardware, fasteners, and a variety of manufacturing

supplies in a high volume, fast paced MRP & Lean manufacturing production

environment. Assigned Programs: MD88-Delta Cargo Doors, S92-Helicopter,

C40-Boeing Smoke Barrier, F22-Rocket Launcher Magazine, Lufthansa Prog. 600-

700, Lowa 737-800, DynCorp Wing Flap Vane Assy, Rocky Mountain Emergency

Helicopter, FAA Repair Station 707 Aircrafts Service Parts and Las Vegas-

Monorail Cars.

Senior Procurement Specialist, Clearwater, FL - 1999 - 2004

Oversee all departmental functions, including planning ahead, critical

thinking, technical expertise, program support, material management and

develop strong vendor relationship from USA, Spain, France, Canada and

China. Promoted opportunities and implement strategies to reduce cost,

vendor performances, raw material negotiation, handling and terms.

. Implemented and improved vendor performance to 99%.

. Drove opportunities to reduce material cost by 15%

. Successfully lock-in a 3 year contract and delivery specification

for core.

. Increased procurement efficiencies 95% through department

training.

. Ensure procurement department provides excellent internal customer

service, promote creative thinking, problem solving and maintain

clear flow of communication and support added value within the

interface with all departments.

Other positions held - ALTO US, Purchasing Manager, Clearwater FL, 1998

-1999, Industrial Equipment Manuf.; FORELINE SECURITY,

Purchasing/Operation Manager, Tampa FL, 1996-1998, Banking Solutions,

Electronic Components & Security System; ANCHOR GLASS, Senior Buyer, Tampa

FL, 1996, International Manuf. of Glass Product.; DACCO, Purchasing &

Facility Manager, Tampa FL, 1994 - 1996 and V. SUAREZ & CO INC., Senior

Buyer, 1987-1993, San Juan, Puerto Rico, Consumer Goods, Import and Export,

Food & Beverages.

EDUCATION

Bachelor Degree in Business Administration major Material Management,

American University of Puerto Rico, 1992 Graduated Magna Cum Laude

Grade Avg. 3.67

SPECIAL TRAINING

Employer- Sponsored Training: Completed 80 hour course "Management

Training for Lean Manufacturing & Hoshin Kanri", Lean Manufacturing

training with Integrating KanBan with MRP.

Continuing Education Unit: Purchasing MRO, Material Management,

Organizational Skills and Negotiation Program Seminars: Bargaining with

Vendors and Supplies, How to be a "Tough-As-Nails" Negotiator

Technical Training: Vantage, Enterprise 8.1.12 Printer management System,

Visual 6.3.8 Oracle Base, Trend ERP System, Oracle 10.7 Software, J.D.

Edwards 7.3 Software, Clarion Software, Microsoft Excel, Microsoft Word

and PowerPoint.

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