Sales Customer Service

SHANKAR BHATTACHARYA

*A Longley Pl

Huntington Stn, NY 11764

Tel: 631-***-****

Fax: 631-***-****

abm1t4@r.postjobfree.com

OBJECTIVE:

Excel Application Specialist and MS Office Suit application specialist

with advanced Excel, Word, Access, PowerPoint and QuickBooks. Ability to

integrate sound objective by establishing delegate responsibility.

Constant focus on learning and perfection.

SKILLS:

. High-energy, service-oriented individual.

. Courteous, personable; excellent communication and organizational

skills.

. Advanced QuickBooks Application.

. Systematic Excel application to VLookup, Pivot table, and

intermediate VBA

. Systematic Excel application to develop Mathematical Formulas of

Inequalities and absolute values.

. Data Analysis by modeling Exponential Growth and modify Percentage

Growth formula.

EMPLOYMENT HISTORY:

1-800-Flowers.com

One old country rd, Carle Pl, NY 11514 Mar'2008

A Leading Floral Designer

. Inside Sales: As an Inside Sales, attend incoming sales

call, engage customers into live and detail conversation to describe the

products especially, all the signature items, identifying reasons of the

call in order to choose carefully considered items which is designed for

particular occasions with price quote and most importantly delivery stand

point. Sometimes guide and navigate customers in our comprehensive web

site for better knowledge and match the items from theirs perspective.

. Customer Satisfaction: In order to attend mostly escalating calls, I had

to listen customers very carefully, identified theirs objection and most

importantly find the feasible solution. Complete knowledge of the

systems that is designed to address to resolve every complicated

situation and maintain sound decision.

. Comprehensive series of Inside Sales, Customers Services, and Computer

Application Training.

Cablevision Systems Corp

1111 Stewart Avenue, Bethpage, NY 11714

Inside Sales Trainee & Data Entry Application

. Develop full understanding of the business goal to long-term

accomplishment.

. Close engagements with prospective clients and explore computer

application to presentations.

. Integrate all areas of marketing strategy.

B.C.Communications, Inc.

212 Depot Rd, Huntington Stan, NY 2005, Jan-Oct

Worldwide High-end Printers and Graphic Products Distributor

Account Manager

. Increased Sales over 57% with outstanding customer service.

. Continual review of discretionary expenditure, recognize and study

the demand for graphic products with uniform single client-database

software and audit programs.

. Formatted reports for assisting web site development.

. Successfully established strong relationships with over 25 major

clients.

Real World Enterprises, Inc

15w 30Th St, Suite # 410., New York, NY 2003-2005

Marketing Consultant Chiropractors and Dentist

Assistance IT Administrator

. Performed zip code analysis to build the databases with Access and

have it merge to Excel.

. Developed reporting and analytical financial data to review by senior

management.

. Coordinated and produced proficient appointments log in Excel for

detailed classifications to merge from Excel to Act!

. Development and formatted Auditing report on Excel.

. Instituted new accounting system, which resulted dramatic improvement

and accuracy in financial data as well as strengthening relationships

with clients by in-depth understanding and application MS Excel,

Access, ACT! & Internet application.

. Created and implemented in developing databases, merging databases

from Excel to ACT!

EDUCATION:

College credit Calculus from Nassau Community College.

Graduate Record Examination on Mar'08/ Score: Math 560, Verbal 300, and

Analytical Writing 2.0).

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