Customer Service Manager
Resume:
********@******.***
Paul E. Siemer
***** ****** ****** **., *********, OH 43105
********@******.***
Career Summary
Construction Manager with 32 years of experience overseeing planning and
implementation of major capital infrastructure projects with a top ten
multi-system telecommunications operator. Led a 12-person team and 8
vendor / contractors through full project lifecycle, including: project
budgeting, design and drafting, material procurement, and construction and
installation of mainline plant technology. Scope of work includes new
construction, plant relocations, system rebuilds, and general maintenance.
Key strengths include:
Capital Budget Preparation Positive Employee Relations
Project Financial Tracking Adaptability
Problem - Solving Resource Management
Team - Building and Mentoring Employee Development / Coaching
Professional Experience
1998 - Present Construction Manager
INSIGHT COMMUNICATIONS. Columbus, OH. Nationally-ranked as #9
largest multi-system telecommunications and cable TV company,
serving over 775,000 residential customers and businesses in
three states. Revenues of $896.6 million, with 2,800 employees.
Managed a 12-employee construction / engineering department,
responsible for design, installation and maintenance of nearly
3,000 miles of system technology and infrastructure.
Key Contributions:
. Completed projects on time to meet customer expectations
averaging 200 projects annually.
. Negotiated "no-increase" contractor agreements, successfully
maintaining flat contractor costs for 3 consecutive years,
thus saving an estimated $45,000 annually.
. Maintained +/- 3% variance in $2.6 million departmental
budget.
. Prepared capital expense requests and purchase requisitions
for approximately $12.5 million.
. Contributed to high quality and system "up-time," leading to
exceptional customer satisfaction ratings, and to above-
industry-average customer retention rates.
. Stimulated high employee morale, creating a participative
team environment. Unified and focused team members on a
common goal.
. Cross trained all employees to minimize disruption of
operations due to vacation or unexpected absence.
. Forged strong interdepartmental and outside relationships
based on mutual trust, respect, and cooperation by
articulating common goals and clarity of purpose.
Paul E. Siemer, 740-***-**** Page 2
1980 - 1998 COAXIAL COMMUNICATIONS, INC. Columbus, OH. Multi-system cable
TV operator, providing services to approximately 198,000
customers. Coaxial was acquired by Insight Communications in
1998.
Director, Construction 1994 - 1998
Manager, Construction 1987 - 1994
Construction Supervisor 1985 - 1987
Foreman, Construction Crews 1980 - 1985
Key Contributions:
. Managed engineering, design, construction, and maintenance
of mainline plant for 3 cable television systems in central
Ohio, surrounding Cincinnati area, and Snowshoe, West
Virginia, consisting of 6000 miles of system technology and
infrastructure.
. Managed construction and maintenance of mainline cable
television system.
. Coordinated the wiring of new construction apartment
complexes and rebuilds of existing problem complexes.
. Oversaw production and training of aerial construction
crews. Brought knowledge of tools and techniques for
constructing cable plant. Imposed higher standards of
quality and efficiency through mentoring and coaching, which
is illustrated by cable infrastructure that is still in use
30 years later.
. Promoted regularly to managerial positions of increasing
responsibility.
1978 - 1980 Aerial Lineman and Cable Splicer, both freelance and employee,
for various cable TV systems.
Education & Professional Development
Franklin University, General Business Administration coursework, 1976
- 1978.
Bishop Hartley High School, Columbus, OH, High School Diploma.
Seminars and Workshops
. Sexual Harassment in the Workplace, Insight internal, 2008
. Customer Relations and Dealing with Difficult People,
Insight internal, 2007
. Team Building, Insight internal, 2006
. Time Management, Facilitated by Corporate Trainer, 2004
. Lawson Business Management System, Insight, 2002
. Microsoft Excel, New Horizons Computer Learning Centers,
1999
. Excellence in Customer Service, Coaxial internal, 1995
Additional Qualifications
Language Skills: English
Computer Skills: MS Office (Word, Excel, Outlook)
Pole Line Tensioning and Loading (sag program)
Permitting: Highway Right-of-Way Occupancy
National Electric Safety Codes
Blueprints: reading and comprehension
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