Quality Assurance Manager

TIFFANY L. FLAKES

***** ****** ****** #*** ******, MD 20707 . 334-***-****(cell).

abm1ro@r.postjobfree.com

OBJECTIVE/SUMMARY OF QUALIFICATIONS

A reliable, detail-oriented, dedicated, and highly motivated professional

with more than 5 years experience within the social services arena-

particularly social work in healthcare settings, seeking to obtain and

secure a position within the Medical Social Services arena.

. Solid professional and academic experience in social services and

direct services delivery; supported by a Masters Degree in Social Work.

. Experience in healthcare services includes service delivery, care

coordination, discharge planning, diverse populations, documentation

management and resolution of patient issues; demonstrate professionalism,

attention to detail and collaborative nature.

. Strong communicator exhibited by skill in on numerous

multidisciplinary and interdisciplinary teams to create client specific

services and advocate on behalf of the clients.

Professional Licensure

LGSW License Graduate Social Worker /District of Columbia

August 2004-present

EDUCATION

M.S.W. Master of Social Work Degree/Healthcare Concentration Howard

University December 2003

Advanced Standing Washington, DC

B.A. Bachelor of Arts in Social Work/Cum Laude Graduate Auburn University

May 2002

Auburn, AL

Social Work

University of Alabama Sept.98-July

2000

Birmingham, AL

PROFESSIONAL EXPERIENCE

July '08- February 2010 St. Thomas More Medical Complex

Hyattsville, MD

Director of Social Services

. Manage a staff of 5 Social Services assistants who were responsible for

coordinating the health care needs of 230 residents.

. Complete comprehensive social history assessments, psycho-social

assessments, and behavioral screenings on all new admissions and hospital

returns.

. Facilitate Care Conference, Discharge Planning, and Family Conferences to

maintain the continuity of care for all residents.

. Builds relationships between residents and staff by teaching staff how to

understand and support residents.

. Participates in professional development, such as attendance at facility

in-services and outside conferences and seminars addressing social

services issues.

. Complete investigations and report incidents of abuse to the State and

County for review.

. Coordinates in-house psychiatric evaluations and referrals.

. Assists in the development of an interdisciplinary plan of care for

residents.

. Provides ongoing documentation in residents' medical records regarding

social service interventions and plans of care.

. Complete MDS and Care Plan for all new residents, as well as updates when

necessary.

. Complete Departmental reports, audits, and reviews for monthly QA

Meetings.

. Maintain contact with the family to report on changes in health, current

goals, discharge planning and encourages participation in care planning.

. Identify and seeks ways to support residents' individual needs and

preferences, customary routines, concerns and choices through the

assessment and care planning process.

January '08- July '08 Grant Park Care Center

Washington, DC

Licensed Social Worker

. Completed comprehensive social history assessments, psycho-social

assessments, and behavioral screenings on all new admissions and hospital

returns.

. Facilitate Care Conference, Discharge Planning, and Family Conferences to

maintain the continuity of care for all residents.

. Provide residents and families with supportive counseling on adjustment

to their new environment and any mood or behavior changes observed.

. Maintain progress note documentation as it relates to each resident's

care plan when necessary and within policy timeframe.

. Complete MDS and Care Plan for all new residents, as well as updates when

necessary.

. Provide residents with supportive counseling to address aggressive

behaviors, ETOH Abuse issues, and Substance Abuse issues; and make

appropriate community referrals for needed treatment.

June '07-November '07 Northwest Healthcare Center

Washington, DC

Director of Social Services

. Manage the safe and appropriate disposition of the residents in a 342 bed

facility in accordance with the Discharge Plan approved by the District of

Columbia.

. Facilitate Discharge Planning meetings to ensure that the desired

disposition location identified is a placement that will best meet the

resident's needs.

. Maintain progress note documentation as it relates to each resident's

care plan when necessary and within policy timeframe.

. Provide residents and families with supportive counseling on adjustment

to the closing of the facility and provide education to the residents and

family members on Transfer Trauma.

. Follow up on any grievances filed by the resident/family member and

assist in resolving the grievance within 5 working days.

. Assign supportive staff members in the Social Services Department cases

for management of the discharge planning.

. Actively participate in all Administrative Morning Meetings, QA (and

respond to areas of improvement related to Social Services), and

facilitate daily staff meetings within the Social Services Department.

. Maintain open communication with the Dept. of Health, DC Long-Term Care

Ombudsman's Office, and the DC Dept. of Medical Assistance Administration

as it relates to the disposition of the residents.

. Serve as the Manager on Duty on a rotating weekend schedule.

April '05-June '07 Northwest Healthcare Center

Washington, DC

Licensed Social Worker

. Completed comprehensive social history assessments, psycho-social

assessments, and behavioral screenings on all new admissions and hospital

returns.

. Facilitate Care Conference, Discharge Planning, and Family Conferences to

maintain the continuity of care for all residents.

. Provide residents and families with supportive counseling on adjustment

to their new environment and any mood or behavior changes observed.

. Maintain progress note documentation as it relates to each resident's

care plan when necessary and within policy timeframe.

. Complete MDS and Care Plan for all new residents, as well as updates when

necessary.

. Assist in the development and maintenance of the Northwest Healthcare

Center Family Council.

August '04-April '05 PSI Family Services, Inc.

Lanham, MD

Clinical Case Manager

. Provide clinical support and services to children in the DC Foster Care

Program.

. Maintain face to face contact with the participants, biological families

and residential care giver on a regular basis.

. Responsible for assessing the needs of families and individuals, planning

services and providing ongoing case management and resource coordination.

. Writes client service/treatment plans with social and treatment goals for

children, foster parents and biological parents. Writes supervised

visitation plans for biological parents and extended family members.

March '04-July '04 Family and Medical Counseling

Service, Inc. Washington, DC

Case Manager

. Provide long-term case management services to women affected by HIV\AIDS

who also have children.

. Conduct client intakes and assessments.

. Participate on a multidisciplinary team on behalf of the clients.

. Collaborate with clients in order to develop, implement, monitor, and re-

evaluate a client centered treatment plan.

. Coordinate appropriate health care services that assist in preserving and

improving the quality of life of the client.

. Link clients to resources in the community that can assist in meeting

identified needs.

September '02-May '03 Howard University Hospital

Washington, DC

Discharge Planner: Graduate Intern Med/Surg Unit

. Completed patient assessment documentation for medical record purposes.

. Participated on a multidisciplinary team on behalf of the patients.

. Coordinated services in regard to discharge planning.

. Conducted psychosocial assessments on a diverse patient population.

. Conducted research on the importance of social workers in healthcare

settings in regard to patient compliance.

September '03-December '03 Howard University Hospital

Washington, DC

Administrative Assistant: Graduate Intern

. Conducted Quality Assurance and Improvement audits on the Social Services

Department.

. Participated in administrative meetings with hospital administration

regarding disease control, risk management issues, and quality assurance

and improvement throughout the hospital.

September '00-May '02 Children's Rehabilitation

Services Opelika, AL

Care Coordinator: Social Work Intern

. Coordinated healthcare services for a culturally population of children

with special health care needs, and adults with hemophilia.

. Provided support services for children adolescents with special needs,

and their families.

. Assisted in organizing special needs specific clinics, i.e. Hearing

Clinics, Seizure Clinics, etc.

. Interacted on a multidisciplinary team on behalf of the clients.

. Conducted research on factors contributing to patient follow-up within

the agency.

. Compiled a resource database of Medicaid service provides for a 6 county

region.

September '99-May '00 Salvation Army Youth Services

Center Birmingham, AL

Counselor: Social Work Intern

. Provided services to teenagers with disciplinary problems removed from

the public school system.

. Conducted group sessions with the clients on behavioral improvement

methods.

. Assisted in creating educational service plans for the client.

PROFESSIONAL DEVELOPMENT

. Completed State Annual Survey with zero deficiencies for the Social

Services Department, which had not been achieved in previous years;

. Volunteer Basketball Coach with Takoma Park Recreation Department

(January 2007-August 2007);

. Women's Leadership Institute of Auburn University (2004);

. Grievance Coordinator for the Graduate Student Assembly (2002-2003);

. Graduate Research Assistant Howard University School of Social Work (2002-

2003);

. Participated in the Annual Retreat of the Greater Washington Society for

Social Work Leadership in Health Care (November 2003);

. Attended the 5th Annual Early Intervention Training Institute (October

2003);

. Conference Presenter; DC Healthy Families "Fit For A Lifetime" Conference

on Men's Health: "Addressing The Impact of Family on The Health of The

African American Man" (June 2003);

. Conference Presenter; National Association of Black Social Workers 35th

Annual Conference: "The Importance of Youth Leaders in The African

American Community" (April 2003);

. Outstanding Minority Achievement Award (2001& 2002);

. National Social Work Honor Society;

. Dean's List (2000-2001& 2001-2002);

. Organized New Zion Missionary Baptist Church Youth Mentoring Program

(2001-2002); &

. Presidential Academic Honors (1999-2000).

Additional Experience:

Howard University, Washington, DC, Student Action Committee: Co-Chair

(2002-2003); Student Government Association: Graduate Student Assembly

Representative (2002-2003);

Auburn University, Auburn, AL, Student Social Workers Club: Member

(2000-2002); Association of Black Social Workers: Student Recruiter

(2000-2002); Middle School Healthy Behaviors Program: ACT SMART Educator

(2001-2002);

University of Alabama at Birmingham, Birmingham, AL, Community Outreach

Program: UAB Into The Streets Volunteer (1998-2000); Athletic Club

Association: Blazer Backer (1998-2000); Campus Civitan: Member (1998-2000)

Contact this candidate