Customer Service Manager

John Rodgers

**** ** ********** **.

Topeka, KS *6614

785-***-**** Home OR 785-***-**** Cell

Email: *******@****.***

Objective To obtain full time employment where I can utilize my

skills, experience and knowledge to help build a strong

employee relationship to achieve departmental and company

goals. Establish a positive relationship with departments

and coworkers to allow for long-term growth both

personally and professionally.

Profile Areas of Expertise - Production, Manufacturing, Supply

Chain, Inventory Management, Logistics,

Distribution/Warehouse, Shipping/Receiving,

Several years experience as a professional manager and/or

supervisor in the areas of expertise listed.

Ability to direct a team to achieve daily goals and

projects.

Able to work within budgets and deadlines.

Ability to direct complex projects from concept to fully

operational status.

Great work ethic, self directed, goal-oriented individual

with strong leadership capabilities.

Very organized and a problem solver with close attention

to details.

Proven ability to work in unison with co-workers across

departments and committee's to achieve common goals.

Education Bachelor of Science; Business Administration - Marymount

College, Salina, Kansas.

Minor in Economics' with a strong emphases in Accounting

and Inventory Management.

Relevant Experience:

Management, I have accumulated in-depth and extensive experience in

Production several departments in a production, manufacturing and

and distribution environment.

Manufacturin Designed layout and implemented procedures for material

g flow from point of receipt to shipment of finished

product.

I have worked with 5-S and Kanban programs.

Working with team members in problem solving and safety

committees.

Daily involvement in the planning and implementation of

daily operations and projects.

Successfully managed and prioritized the Receiving,

Stocking, Replenishment, Inventory Control, and Shipping

departments in support of all production areas and

customer service.

Supervised up to 6 production lines and over 100 employees

to successfully meet the daily production schedule by

planning ahead and anticipating needs.

Problem solving by coordinating and facilitate meetings

with appropriate groups as needed to identify root cause,

analyze and implement solutions.

Negotiation of pricing and service expectation from

Freight Company's for inbound, outbound transportation

needs, i.e. LTL, truckload, intermodal, express and

overseas shipments.

Purchasing of such items as; components, corrugate,

packing and shipping materials, fork trucks, shrink wrap &

machines, racking, maintenance agreements, departmental

and office supplies just to name a few.

Developed vendor relations for pricing and service

standards for production supplies and in-house

consumables. Responsible to audit and verify accuracy of

invoices and payments per agreements and handle all

discrepancies and customer complaints associated with

Con't freight carriers and supply vendors.

Management Assisted with internal and external audits including

and inventory discrepancies, receipts, shipments and

Supervision compliance with Federal (USDA, DEA & OSHA) regulations.

Successfully established and managed new physical

inventory procedures and cycle counting program for

approximately $13m in inventory with over 1,400 stocking

locations including an off-site warehouse.

Data collection and correlation for establishing goals,

required resources i.e. (labor, equipment, cost analysis &

supplies) continuing improvement projects and reporting

requirements.

Managed line equipment, employees, and raw materials so

that all are prepared to meet the production schedule by

planning ahead and anticipating production needs.

Identify problems, coordinate and facilitate meetings with

appropriate groups as needed to identify and implement

solutions.

Conducted interviewing, hiring and training of employees

and supervisors.

Evaluated staff members, conduct coaching improvements and

manage employees by ensuring all company policies and

procedures are followed, initiate disciplinary action and

issue regular performance evaluations as scheduled.

Track the flow of material from point of receipt through

the entire production/manufacturing process to verify

accuracy of systems and procedures. Review BOM (Bill of

Materials) accuracy and proper release of inventory.

Be part of committees to help define policies and

procedures.

Daily interaction with all departments throughout the

facility i.e. production, quality control, purchasing,

fabrication, engineering, scheduling, customer service and

sales.

Promote team environment and facilitate cross functional

teams to drive Safety, Quality, and Productivity

improvements.

Technical Computer literate with Microsoft programs, Excel, Access,

Skills Word and Power Point.

Inventory adjustments in SAP.

I have worked with multiple WMS (Warehouse Management

Systems).

Power equipment; fork trucks, order pickers, pallet jacks,

etc.

Familiar with bar coding, scanning equipment (RF - Radio

Frequency), photo eyes, conveyor and sortation systems.

Shrink wrapping machines and supplies.

Ability to learn new software programs with minimal

training.

Accurate and proficient.

Relevant Production Coordinator June

Employment 9,

History Armour-Eckrich 2008

1920 Lacy Drive to

Junction City, Kansas 66441 April

785-***-**** 16,

Contact: Dally Sierra, Human Resource Manager 2009

785-***-**** ext 215

Shipping & Inventory Control Jan

Florence Manufacturing 31,

5935 Corporate Drive 2004

Manhattan, Kansas 66503 to

785-***-**** April

Contact: John Altstadt, VP of Operations and General 7,

Manager 2008

Sept

1981

To

Jan

1999

Management

Walgreen Distribution Center

5100 Lake Terrace NE

Mount Vernon, IL 62864-9679

618-***-**** - Joe Viano - Plant Manager

Walgreen Company Management:

I have several years of experience directly related to

functions within a distribution center environment having

been employed by the Walgreen Company at their

distribution center in Mt. Vernon, IL. My employment with

Walgreens consisted of 18 years starting in Salina,

Kansas, promoted to Store Manager in Ft. Collins, CO for a

total of 8 years and then moving to Mt. Vernon, Illinois

as part of the management group for a new 1,000,000 sq.

ft. distribution center

Distribution Center, Mt. Vernon, IL:

During my 10 years in distribution I had the opportunity

to supervise several major departments that included,

receiving, shipping, administration, pharmaceutical, split

case picking, stocking, replenishment and location

control. I was promoted to Operations System Manager and

spent the last 5 years of my employment managing either

all inbound or outbound functions consisting of 3 to 7

supervisor's and approximately 100 to 350 employees.

Personal references available upon request.

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