Customer Service Software

Jerona Wells

*** ******* **. ******** ***, SC ***44 H 864-***-**** C 864-***-****

abm1ov@r.postjobfree.com

OBJECTIVE

To seek employment with your company, where I can use my ECPI education and five years of practical

and professional experience in the computer field

EDUCATION

ECPI College of Technology Greenville, SC 9/2007 - 6/2009

Associate of Applied Science in Computer Electronics Engineering Technology

•Graduated: June 2009

•Perfect Attendance Awards

INTERNSHIP

Concentrix Greenville, SC

TECHNICAL SKILLS

Digital and Analog Circuitry

•Able to read schematics

•Troubleshoot, repair and replace mechanical and electrical components utilizing basic hand tools,

oscilloscopes, and digital multimeters

•AC/DC circuits

•Troubleshooting and problem solving skills

•Soldering/De-soldering circuit board components

•Knowledge of integrated/Digital Electronic Circuits

•Using Power Supplies, Function Generators

Hardware

•Proficient in installations and upgrades of motherboards,

•CPU’s memory chips

• Hard drives

•Floppy drives

•CD-ROMS, IDE, SCSI Disk controllers

• Sound cards

• Video cards

•Network cards

•Monitors

•Printers

•Modems

Networking

•Network Wiring

•Network Configuration

•Cisco Routers

•Performance optimization

•Installing and terminating Cat5e and Cat6e for LAN/WAN

•Wireless Networking

•Routing and Switching

Software

•Able to install typical software packages

•Windows 98/2000 Professional, XP Professional, Vista

•Microsoft Office (Word, Excel, PowerPoint, Access)

•DOS

•UNIX/Linux

•Basic Understanding of HTML, C++

•Basic PLC programming

•Ghost 32 Imaging

EMPLOYMENT EXPERIENCE

Magna Drive Automotive Piedmont, SC 2/2006 - 1/2007

PLC Machinist/ Inspector/Metal Finisher

•Operated computerized machines to make metal window frames

•Inspected and assembled parts with a diverse group of people

•Always met daily quotas

•Repaired damaged or defective parts after inspection

•Used time management to complete tasks

Faurecia

Production Associate Fountain Inn, SC 12/2004 - 2/2006

•Exceeded production requirements of 213 automotive doors per day

•Inspected parts for defects

•Built doors according to specifications

•Assembled parts in a team environment

Hardees

Casier Fountain Inn, SC 5/2001 - 12/2004

•Take orders and give out food

•make sure customer is satisfied

•clean dinner area after shift

Samsung

Call Center Mauldin, SC 9/2009 – 12/2009

•Troubleshoot issue with different home appliances over the phone

•Assist customer with connecting different devices

•Set up in home services for devices that could not be fixed over the phone

•Customer service

•Documented all my service to customers

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