Customer Service Sales

Maria Szobi

abm1o6@r.postjobfree.com

425-***-****

*** ***** *** **

Apt. 1106

Bellevue, WA, 98004

Objective

An energetic business graduate is seeking an entry level accounting

position to start her career and pursue her CPA dream.

Summary of Qualifications

Accounting skills

. Currently enrolled at the Bellevue college taking evening accounting

classes to meet CPA requirements

. Responsible for and performed physical inventory at a 3* hotel's

reception

. Responsible for tracking and recording travel expenses across a

division in a well-known international consulting company

Business Administrative and Management Skills

. Achieved computer proficiency; demonstrated knowledge of Microsoft

Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,

Microsoft Outlook, and all Internet functions.

. Managed SAP accounts across all departments for a large German client

. Categorized customers' issues and handled customer support tickets

management

. Created weekly and monthly sales reports for upper management

. Managed customers' contacts database in Microsoft Access

Communication skills

. Addressed customer inquiries; interpreted and delivered information;

provided guidance; identified, investigated and negotiated problems

. Conducted surveys and analyzed results

. Established and improved client communications; maintained ongoing

relationships.

. Phone/Video calls with clients from diverse backgrounds/cultures

. Fluent in English, German, Slovak, Czech and Russian

Education

2010 - Present Bellevue College, Bellevue, WA

. Evening classes of accounting

. CPA candidate (2011)

2007 - 2009 City University of Seattle, Bellevue, WA

. Bachelor of Science in Business Administration; GPA:

3.42

. Made Dean's list of best students twice

2006 Pushkin University, Moscow, Russia

. Russian language proficiency studies

2004 - 2007 University of Economics, Bratislava, Slovakia

. International relations and business

. Transferred to City University of Seattle

Work experience

2006- 2007 Accenture - Project assistant/ customers' feedback analyst

Bratislava, Slovakia

. Responsibilities: responsible for tracking and

recording travel expenses across a division,

managing availability schedules of 200 employees,

creating and maintaining database of tasks used in

our customer support ticket system, responsible for

updating Microsoft Project schedules, management of

SAP accounts across all departments for a large

German client, classifying technical support

incidents based on the customer scenario and specific

failure reported by the customers, conducting surveys

among our customers and analyzed results, answering

phones, preparing Microsoft Excel charts for upper

management meetings, preparing materials for

trainings,

Summer 2005 Eddie Bauer - Sales associate

Bellevue, WA

. Responsibilities: communication with customers,

providing excellent customer service

Summer 2005 Safeway - Sales associate

Bellevue, WA

. Responsibilities - providing excellent customer

service for customers at the Deli section

2004 - 2005 Polo Handels AG - Administrative assistant intern

Vienna, Austria

. Responsibilities - creating weekly and monthly sales

reports for upper management, managing customers'

contacts database in Microsoft Access, responsible

for all essential administrative tasks such as

faxing, copying, answering phones, preparing

documents for meetings, preparing and sending

marketing documents for customers, filing invoices,

mail distribution

2003 Spa resort - Receptionist

Bojnice, Slovakia

. Responsibilities - checking in and out guests,

responsible for physical inventory, developing and

maintaining exceptional relationships with guests

Non - industry related experience

2009 - present YWCA women's center - Volunteer

. Responsibilities - creating welcoming and safe

environment for clients, meal preparation and

distribution

Summer 2005 INEX (German hospital) - Volunteer

Certificates

2007 German state language exam

2005 TOEFL test (score 586)

2004 Sprachdiplom - certificate of language proficiency issued by the

Ministry of Education in Germany (German language)

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