Quality Assurance Engineer

WILLIAM T. SEEFLUTH

*** ****** **** *****

Houston, Texas 77586

Tele: 281-***-****

Attached is a copy of my resume, for a position in Quality Assurance. I have a strong background in

management, quality engineering, training, customer satisfaction, implementing and maintaining

quality management systems and achieving tangible results in process improvement. I have specific

strengths in the following areas:

1. Quality Management:

a. Creating strategic quality plans, based on company strategic business plans.

Developing annual quality objectives and overall quality activities based on

strategic plan;

b. Creating quality control plans for new product introductions and sustaining

product manufacturing.

c. Developing and implementing ISO 9001 quality systems. Managed three

successful ISO 9000 registration efforts and established sound sustaining systems

to ensure ongoing effectiveness after registration;

d. Developed and implemented successful Supplier Quality Programs consisting of

Supplier Ratings, Certification and Assessments.

e. As ISS Quality Lead, provided mentoring and supervision for 9 Senior Quality

Engineers providing support to NASA’s International Space Station Program.

2. Quality Engineering:

a. Achieved peer recognition by passing the ASQ Certified Quality Engineer,

Quality Auditor and Plexus RAB approved Lead Auditor for ISO 9001 and AS

9100 examinations.

b. Experienced working with third party product testing and quality system auditors

such as Underwriters Laboratory, Factory Mutual, Department of Transportation

and TUV.

c. Performing departmental and manufacturing Quality Engineering functions

including:

i. Supervised Receiving, In Process and Final Inspection activities

ii. Writing and updating quality control work instructions for operator and

quality control inspectors and product test procedures;

iii. Designing test fixtures based on product specifications and conducting

product testing

iv. Managing metrology functions

v. Developing quality cost metrics and led department efforts to reduce cost

of poor quality through process improvements; leading efforts to

implement Lean Manufacturing, 5 S, Six Sigma and Cost of Quality

Process Improvement teams.

vi. Identifying critical processes, key characteristics and establishing

statistical process control over those processes. Trained operators in SPC

tracking and response requirements.

vii. Reviewing product specifications and drawings to ensure quality

requirements are met.

viii. Ensuring Program Quality Requirements are met to support Certifications

for Flight Readiness

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ix. Developing Professional Qualifications Plans Program/Project Engineers,

Product Quality Assurance, Quality Assurance Specialists and Non

Destructive Testing. Plans were approved by NASA Flight Crew Office

and subsequently implemented.

x. Planning and conducting system, process and product quality audits,

documenting non conformances, provided exit briefings and followed up

to ensure corrective action was developed and implemented.

3. Quality Training

a. Developed curriculum, training material and taught college level courses in

Statistical Process Control, ISO 9000 Standards and Guidelines, Total Quality

Management and Principles and Techniques of Quality Systems Auditing.

b. Developed curriculum, training material and provided instruction for quality

training for NASA, Defense Management Contract Agency (DCMA) and

Scientific Applications International (SAIC) in the following areas:

i. International Space Station Quality Assurance Requirements

ii. Quality Engineer’s Role in Functional and Physical Configuration Audits

iii. Functional Roles in Material Review Boards

iv. Acceptance Data Packages Requirements

v. Principles and Techniques of Quality Auditing

vi. ISO 9001 and AS9100 Quality Management Requirements

vii. Statistics (Consisting of five separate training modules)

viii. International Space Station Problem Resolution and Corrective Action

Requirements

ix. ISS Quality Engineer’s Role in Waivers, Deviations and Exceptions

x. Implementing a Cost of Quality Program

Sincerely yours,

William T. Seefluth

2 of 7 pages

WLLIAM T. SEEFLUTH

OBJECTIVE

A Quality Assurance position where proven skills in developing and managing quality systems,

quality engineering, auditing, training, supplier quality, customer satisfaction and process

improvement can enhance the company's competitive position.

PROFESSIONAL EXPERIENCE

Scientific Applications International Corporation (SAIC)

June 2004 – Present

Senior Quality Assurance Engineer: Provided NASA with quality engineering support related to

the International Space Station (ISS). Responsibilities included supporting NASA ISS QA

Certification of Flight Readiness; providing safety and quality engineering support to NASA System

Problem Resolution Teams, developing/conducting training to support NASA’s ISS QA objectives;

conducting internal and external audits as requested by NASA; and active participation on the ISS

Program Safety and Mission Assurance Panel and various subordinate panels and the ISS Defense

Contract Management Agency Panel.

ACCOMPLISHMENTS

Lead Quality Engineer, ISS QA (2005-2008)

1. Lead Quality Engineer for International Space Station.

1. Supplier Quality Assurance

Rothe Depot Certification Audit

Boeing QMS Audit

CAPPS ADP Audit

CAIB Documentation Audit

SEAKR QMS Audit

LMCO Compliance Audit to CxP Quality Requirements

DCMA

Wrote Initial CEV Project Surveillance Plan

2. Certificate for Flight Readiness

10 Flights Soyuz Flights

22 Russian Progress Flights

15 US Shuttle Flights\

1 JAXA HTV1

1 ESA ATV1

3. Program Quality Requirements

Preliminary Design Review

Critical Design Review

Change Reviews

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Professional Qualification Plan

Co-Authored SAIC Quality Manual to ISO 9001-2000 Requirements

Hardware Certification for Flight Readiness

4. Quality Assurance Training

Statistics

ISS Quality Assurance Requirements

Acceptance Data Packages

Material Review Board

Problem Reporting And Corrective Action

Waivers, Deviations and Exceptions

Principles and Techniques of Product and QMS Auditing

ISO 9001-2000 and ISO 9001-2009

AS9100B and AS9100C

AS9110, QMS Aerospace Requirements for Maintenance

AS 9120, QMS Aerospace Requirement for Stocklist Distributors

Wrote quality manual for SAIC ISS QA group

Developed training material and conducted classes for Quality Auditors; trained 47 NASA and SAIC

personnel

Developed training material for classes in Statistics, Cost of Quality, SSP 41173, ISO 9001-2000 and

AS9100.

Represented NASA in Depot Certification audit of Rothe Enterprises for repair of CBT

Represented NASA in supplier audit of SEAKR Corporation

Participates in bi-monthly QA Panels

Provides backup support for M&P and ARIS SPRT Teams

Performed documentation research, coordination and analysis to support NASA QA CoFR for flight

17P and 10S

Performed other duties as assigned to support SAIC ISS QA and NASA ISS QA

Tech Serv

August 2003 – June 2004

Independent Quality Consultant: Trained client’s management in requirements of ISO 9000-2000;

conducted Internal Auditor Training and organized their internal auditing program; conducted

Employee Satisfaction Survey; wrote the client’s Quality Manual and trained Managers in writing

operating procedures and work instructions. Facilitated selection of ISO registrar and assisted in

setting dates for pre-assessment and assessment audits.

ACCOMPLISHMENTS

Achieved ISO 9001-2000 quality system registration in May 2004.

Provided assistance closing out all registrar corrective action requests

Justrite Mfg Company LLC

August 1998 – July 2003

Quality Assurance Manager: I was responsible for managing the quality system, auditing

manufacturing processes and products to improve outgoing product quality and developed systems

to prevent nonconforming product from being shipped to the customer, eliminate waste in

manufacturing, achieve cost reductions, develop cross functional problem solving teams to resolve

manufacturing problems, coordinating plant activities with Justrite Sales and Marketing in Des

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Plaines, Illinois to improve customer satisfaction, and working with customers to resolve quality

issues.

ACCOMPLISHMENTS

Established Plant wide Quality Board to manage and organize company quality initiatives

Developed Implementation plan for plant wide Lean Manufacturing and managed implementation of

Lean Manufacturing and 5S

Established Plant Material Review Board

Rewrote Quality Control Manuals to make them compliant to ISO 9001-1994

Implemented Supplier Quality Certification and Rating System

Achieved significant cost reductions over five years using Cost of Quality and Corrective Action

Teams

Improved customer satisfaction with significant reductions in returned goods due to damage and

warranty issues

Primary Contact for third party auditors from Underwriters Lab, Factory Mutual, DOT and TUV

Modine Manufacturing Inc., Laredo, Texas

May, 1997 - August 1998

Quality Assurance Manager: Responsible for developing and implementing an ISO 9000/QS 9000

quality system with goal to be registered by LRQA in July 1998; auditing manufacturing processes

and products to improve outgoing product quality and preventing nonconforming product from being

shipped to the customer, eliminate waste in manufacturing, develop cross functional problem solving

teams, coordinating plant activities with Modine Corporate Quality, Engineering and Marketing

groups to improve product quality and customer satisfaction, and working directly with customers to

resolve quality issues; manages three engineers, one secretary, two inspection supervisors and 12

quality inspectors working two shifts; and responsible for meeting departmental budget goals.

ACCOMPLISHMENTS

Established Plant-wide Quality Board to manage and organize all company quality initiatives

Established Plant Material Review Board to manage supplier relationships and resolve material

issues

Project Manager for QS 9000/ISO 9000-1994 Registration

Trained and certified internal auditors to ensure compliance with all ISO/QS 9000 Requirements

Initiated plant wide process improvement teams and established measurements and goals for

manufacturing

Initiated training program for skilled positions

Developed Customer satisfaction tracking system

Redman Homes, Inc., Dallas, Texas

1994 - 1997

Quality Assurance Process Improvement Manager. Responsible for developing and managing

Regional and Corporate TQM effort in 3 Plants located in Texas and Arizona. Trained plant

management and operational personnel, in 10 Redman Plants, in identifying productivity

improvement/waste elimination opportunities, root cause analysis using appropriate statistical

techniques, managing and developing corrective action teams, establishing quality measurements,

goal setting, project monitoring, reporting and closure. Served as facilitator with management and

teams. Performed other industrial and quality engineering and training duties a required.

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ACCOMPLISHMENTS

Trained and implemented Process Improvement activities at 10 plants for Redman Homes resulting

in increasing productivity, material flow, and reducing manufacturing and service costs. Achieved

substantial savings in most plants. Increased daily production at three locations by 25%.

Developed and implemented Corporate Service Cost Tracking/Corrective Action System

Created Supplier Survey Form and conducted Supplier Audits;

Created Corporate Audit System and conducted Internal Business Audits of the plants.

Designed and conducted Internal Corporate Quality/Customer Service surveys.

Project Engineer for setting up factory to produce wood trim and pre hung doors. Responsible for re-

furbishing an old warehouse to turn it into a production facility; equipment layout, and installation;

supervising, coordinating subcontractors; obtaining raw materials; writing work instructions, Quality

Plan and Manufacturing Plan; hiring and training employees, created preventive maintenance

program; wrote employee job descriptions; developed initial production costs; and managing

capital/expense budget.

Carrier Air Conditioning, Tyler, Texas

1983 - 1993

Quality Engineer responsible for managing plant-wide SPC training and implementation. ISO 9002

Project Leader and achieved ISO 9002 registration by Underwriters Lab, July 1992. Developed and

managed Quality Measurement System, Process

Improvement Facilitator, Facilitator for Supplier Workshops, trained Suppliers in SPC and ISO 9000

and assisted in Supplier Certification Audits and New Equipment/Tooling Qualifications. Supervised

inspectors in receiving & inspection, assembly and fabrication. Developed testing procedures for

these inspection stations. Developed curriculum and taught courses, at Tyler Junior College, in Total

Quality Management, SPC, Quality Systems Auditing and on achieving ISO registration.

ACCOMPLISHMENTS

Managed successful ISO 9002-1986 certification

As facilitator for D.O.A. workshops, helped reduce field warranty costs significantly. In 1993 the

plant was awarded the Carrier National Quality Award

Organized and facilitated cross-functional cost of quality teams achieving significant cost reductions

in scrap and downtime

Implemented Plant wide SPC effort

As Kaizen team member, reduced total floor space utilized by manufacturing; reduced work in

process inventory significantly; conducted training classes for Production Employees, Engineers,

Supervisors and Suppliers on SPC and ISO 9000

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Developed curriculum and taught evening college level classes in ISO 9000, TQM, SPC and Internal

Quality Systems Auditing at RTDC, Tyler Junior College, Tyler, Texas

EDUCATION

Master of Science, Industrial Technology

Bachelor of Science, History

University of Texas at Tyler, Tyler, Texas

PROFESSIONAL SKILLS

ASQ - Certified Quality Engineer

ASQ – Certified Quality Auditor

RAB Approved ISO 9001-2000 Lead Auditor with Aerospace

Auditor Training

Advanced Statistical Course conducted by Carrier Corp.

5 Day Deming Seminar conducted by Dr. W. Edwards Deming

Excel Partnerships ISO Quality Systems Auditor Course

Demand Flow Management Class

ISO 9001-2000 Update

Improving Customer Satisfaction Seminar

Applications of Quality Assurance to Management Goals

Crosby Quality College Program

Crosby Quality Education Systems Program

Crosby Quality Work Groups Program

Advantage Quality Management System Course

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