Manager Customer Service

Pat Altenberger *** E. Amber Ridge Way, Phoenix AZ 85048. 480-***-**** .

abm1ld@r.postjobfree.com

Qualifications Over twenty-five years of management experience, proven

leadership and demonstrated performance in:

. Analysis and identification of opportunities and problem

resolution.

. Vision and creativity for long-term profitability.

. Organizational development to maximize productivity.

. Staff motivation, communication and training.

. Budget development and administration.

Experience Arizona Disposal Services LLC d/b/a Maricopa Disposal Services

(2007 - 2009)

Managing sales, operations and administrative functions at refuse

hauling company.

Stericycle, Inc. (2003-2006)

District Manager

Managed medical waste collection (transportation), processing

operations, and sales in Arizona, Utah and Idaho. Developed new

business offerings locally (sharps management and dental waste

collection).

Increased revenue, year over year, for three successive years.

Delivered annual gross margins in excess of 35%.

Developed and implemented long haul transportation

internalization project which saved the Company over $250K in

2005.

Hire and developed key managers including district sales manager,

plant manager, transportation manager and industrial hygienist.

United Road Services, Inc. (1999-2002)

Region Manager

Responsible for the revenue generation and profitability of

approximately thirty auto transport and towing companies in nine

states. Created company business plan. Determined manpower levels

and asset utilization. Developed new accounts and maintained

relations with existing clients. Departments of responsibility

included operations, sales, maintenance and general

administration.

Reduced overhead costs for Phoenix-based divisions by 550K per

annum.

Cold started Albuquerque NM facility, met and exceeded budget in

six months.

Internalized fleet maintenance for 200 vehicles in Denver CO,

Phoenix AZ and Los Angeles CA.

United Waste, Inc. (1996-1999)

General Manager

Managed two refuse collection companies, two landfills, one

materials recovery facility and a container fabrication unit with

revenues totaling $16M annually. Managed outside sales, inside

sales, and customer service manager. Developed new accounts and

maintained existing accounts.

Doubled net income through cost controls and revenue

enhancements.

Developed, designed and supervised construction of new recycling

plant, which enhanced divisional profitability by $300K per

annum.

Waste Management, Inc. (1984-1996)

Region Project Manager

Responsible for start-up of curbside recyclables collection in

Middlesex County, New Jersey. Specified collection vehicles,

coordinated container delivery, established new collection

routes. Hired and trained driver and customer service personnel.

Educated municipal personnel.

General Manager

Managed residential rubbish and recyclable collection company

servicing 130,000 homes in Lower Bucks County and Northeast

Philadelphia. P&L and daily operational responsibility.

. Operations Manager

. Supervisor

. Dispatcher

Inland Waters Pollution Control (Summers 1979 - 1983)

Worked summers at industrial maintenance and pollution control

firm. Projects included waterborne oil spills, PCB capacitor

packaging, Superfund site abatement.

Education BS Resource Development, College of Agriculture and Natural

Resources, Michigan State University, East Lansing MI (1983).

Real Estate Learning Center, Mesa Arizona (2010)

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