TERRI A. HOOVER

*** ******* ****

Florissant, MO 63031

314-***-**** (home)

PROFESSIONAL SUMMARY

Senior Business and Process Analyst with experience in data and system

process design, development, implementation, documentation and ongoing

support of major systems on large mainframes. Strong customer service,

writing, and presentations skills. Create user manuals, as well as, but

not limited to project implementation documentation (i.e. flow charts,

written documentation, and presentations).

Logistics Planner / Analyst with over 4 years Bio/Pharma Manufacturing

experience and 1 year foundry repetitive manufacturing.

Applications include: customer order, sales order, customer returns,

inventory control, logistics management, client tracking,

accounting/finance, group insurance, data base technical support and

Department of Defense Applications.

TECHNICAL SKILLS SUMMARY

Data Management/Communications: SAP ECC.6, SAP 4.7, SAP 4.6C,

IMS,

CICS

Hardware:

Bull/Honeywell, IBM

Operating Systems: Bull Mainframe, Windows Vista

/ 2000 / XP / NT / 98 / 95, IBM DOS, IBM

OS/VS

Programming Languages: COBOL, Access, Easytrieve,

Autocoder, Assembler, PC Basic

Software: SAP R/3, SAP Logistics (MM),

SAP Production Planning (PP), SAP Purchase

Order (PO) / Sales Order (SD), BW Query,

BackOffice (DataStaging Warehouse

Software), Microsoft Office, DB2,

TSO/ISPF, IMS DB/DC, VSAM, CICS,

PageBuilder, SiteBuilder, other company

resident software

Tools & Utilities: Louis, JCL, BTS, IBM

Utilities, IMS Utilities, Easytrieve,

Louis, Edit8,

PROJECT HISTORY

Amsted Rail (ASF-Keystone)

March, 2009 to January 2010

Consultant - Inventory Analyst

. Support the company's SAP implementation initiative within the scope

of inventory, accounting, production and shipping relevant subjects.

. Work with operational leadership on the plant floor to analyze

inventory levels and trends.

. Analyze inventory movements and proactively report deviations from

expectations

. Monitor stock levels, demand and vendor deliveries to anticipate

potential issues and proactively communicate them.

. Go-to person for the plant personnel when they have problems with

stock levels in the SAP system. Analyze problems, data entry to

correct stock levels, trouble shoot system errors with Functional

Analysis representatives.

. Co-ordinate cycle counts and physical inventories; actively

participate in

reconciliation and variance analysis/reporting directly with the site

Assistant Controller. (i.e. receipt, goods issue, shipment process

issues, etc). Data entry of all count adjustments on a monthly,

quarterly and yearly basis.

. Ensure timely and accurate recording of purchasing, returns and

inventory data/transactions

. Support the month-end close process working in conjunction with

Accounting, Production and Warehouse personnel.

. Investigate stock/billing discrepancies, working with AP to resolve

differences.

. SAP COGI Error resolution

SAP MM, SD, LO, FI

Centocor Biologics, September

September, 2004 to January, 2009

Senior Business/Process Analyst/Logistics Planner

. SAP Data Analyst assigned to cleanse converted Material Master Data.

Extract existing data, evaluate and review with management. Perform

agreed modifications in the system

. Participate in Process Excellence Value Stream Mapping for Logistics

areas.

. Analyst representing the Logistics Department on the company

conversion project to convert all St. Louis data from one company code

to another.

. Participate in User Acceptance Testing for new functional development.

. Trainer for the main warehouse personnel to learn the goods receipt,

goods movement and goods issue process in the SAP system.

. Created Work Instructions for Logistics Purchasing and Warehouse

functions and conduct training of site personnel on those functions.

. Write official SOPs in compliance with FDA regulations for the

Warehousing, handling, Cold Chain Integrity and Shipping Compliance

for St. Louis site.

. Material Master Data Manager for the St. Louis Plant. Build new

material master records and maintain existing records.

. Cycle Count Coordinator for the St. Louis Plant responsible for the

count scheduling, adjustments and reconciliation of both the main

warehouse and the production warehouse at the St. Louis site. Data

entry and reconciliation of all weekly cycle counts. Monthly report

creation for Accounting month end close.

. Analyst with Logistics group to evaluate SAP system functions. Assist

to resolve issues with functional operation of planning, order,

receipt and issue processes.

. Work with Senior Planner to learn the on Site MPS process. Performed

as assistant and backup to maintain manufacturing and shipping

schedules for site product production.

. Assist with shipping scheduling and monitoring for site products to

other sites.

. Assist with maintaining the BOM/Recipes in SAP for the St. Louis site

doing evaluation, data entry and change functions.

. Backup Warehouse in entering Goods Receipts and Issues for the site.

. Extract Material Master related information and create reports for

Logistics management. Assist management in the evaluation of the

system data.

. Assist Production and Plant Maintenance at the St. Louis site with SAP

questions

. Represent St. Louis site on the SAP Batch Management committee, BARN

BW committee and site Company system conversion committee.

. Comply with all GMP/cGMP and FDA regulations.

SAP MM, SD, LO, PP, PM

Retail Operations

April, 2003 to December, 2004

Owner/Operator

. Website storefront development and maintenance.

. Retail order fulfillment.

. Retail store owner/operator.

Graybar Electric

May, 1994 to October, 2003

Senior Process/Data Analyst on the Legacy to SAP Conversion

. Participate in pre-conversion workshops with Business Analysts, Field

Managers and Personnel to analyze and design the requirements for the

conversion of the Legacy system processes and data to the new SAP R/3

system being installed. Document the "AS-IS" and "TO-BE" Logistics

system.

. Analyze legacy source data to understand the meaning and nuances of

the data.

. Assisted the Business Analyst to determine where each legacy field

will reside in the new SAP R/3 system.

. Assisted the Business Analysts to determine the business rules

required for the movement and/or conversion of the data from the

Legacy system, through the BackOffice Data Staging Warehouse software

and loading into the new SAP R/3 system.

. Responsible for conversion of legacy Order Data, Pricing Conditions

Data and Material Master Data to new SAP system.

. Member of a two person SAP MM SPRO configuration team.

. Monitored the problem/resolution logs for discovered problems and new

requested functions. Contacted functional teams, ABAP, SAP Systems

Programmers, Consultants and Management for problem resolution and new

development requests.

. Work closely with ABAP programmers, SAP System Programmers, SAP and

BackOffice Consultants, Price/Cost Unit, field personnel and company

management to develop programs and processes for master data cleansing

and loads.

. Member of root cause analysis team. This team was responsible for the

review, scheduling and monitoring of requirements to assure that all

tasks were performed in an efficient and timely manner according to

the project plan timeline.

. Member of the rollout problem resolution team which reviewed and

monitored the recorded system issues and problems. This team was

responsible for the total quality/continuous process improvement by

assuring the successful resolution necessary to improve the process to

reduce error calls to User Support.

. Utilize Access through the BackOffice Data Staging Warehouse software

package to accomplish data cleansing, conversion and evaluation of

Legacy data.

SAP MM, SD, LO, COBOL

Senior Systems Analyst on Multiple Customer Order System projects.

. Ongoing project of development and maintenance of Graybar Electric's

nationwide Customer Order entry processes.

. Troubleshoot production system problems and shortfalls. Take part in

on-call schedule for production runs.

. Wrote requirements definition, system and programming specifications

for development and modifications required by Company and IS

management.

. Team lead for small programming staff during development and

modification of systems. Assist programming staff with problem debug

and error resolution.

. Test and validate testing results for all development and

modifications to the IS system processes. Work with Software Quality

Analysts in the final test and evaluation of development before

production installation.

. Responsible for the evaluation of vendor packages, installation and

development of Credit Card processing systems for company use.

Consultant assigned to Ralcorp on the Ralcorp Company Split project,

April, 1993 to May, 1994

Senior Analyst, Split of Ralston Company into 2 divisions.

COBOL, IMS DB/DC, DB2

Consultant assigned to Anheuser-Busch on the Inventory Planning Safety

Stock System and AB Accounting Systems

July, 1991 to April, 1993

Senior Analyst, Development of company-wide system processes.

COBOL, IMS DB/DC, DB2, CICS

Consultant assigned to Blue Cross/Blue Shield

August, 1990 to July, 1991

Senior Analyst, Development of company-wide system processes.

COBOL, IMS DB/DC

Consultant assigned to McDonnell Douglas ISG

October, 1987 to August, 1990

Senior Analyst / IMS DBA

Caterpillar Tractor LOGNET Purchasing Systems as DBA/Tech Support,

COBOL, IMS DB/DC

Consultant assigned to Illinois Dept. of Public Aid,

March, 1987 to October, 1987

Senior Programmer / Analyst on the Client Tracking System

COBOL, IMS DB/DC

Scott Community College, January,

1986 to March, 1987

College Instructor

. Full time instructor for Data Processing Department.

. COBOL I, COBOL II, COBOL III - VSAM, JCL, Systems Analysis and Design,

Programming Language Survey, Independent Study Program and in charge

of Field Project Program

Department of Defense, Rock Island Arsenal

1985 to March, 1987

Business System Design Analyst

Department of Commerce and Community Affairs

1980 to 1985

Senior Systems Analyst

.

Illinois Office of Education

1975 to 1976

Senior Programmer / Analyst

State Farm Fire and Casualty

1972 to 1975

Programmer/Analyst

EDUCATION / TRAINING

BW Query Training

Johnson & Johnson Training Group

SAP LO training classes

SAP Training Facilities, PA, IL, MA, TX

Instructor / Teacher Certification

University of Iowa, Iowa City, IA

State of Illinois Data Processing Training Center, Springfield, IL

Multiple industry training seminars & courses applicable to job functions.

Associates of Applied Science, Kaskaskia College, Centralia, IL

Computer Programming / Systems Analysis

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