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Customer Service Manager

Location:
Fort Myers, FL, 33913
Posted:
March 26, 2010

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Resume:

Andrew J. Bickerton

***** ******* **** ***** ****

239-***-****

Fort Myers, FL 33913

SUMMARY

Senior financial professional with industry experience in banking,

distribution, education, telecommunications, manufacturing, and retail.

Enthusiastic and experienced in building relationships, a diverse team

oriented environment, and proactive in accepting a leadership role, by

achieving organizational and personal goals.

AREA OF EXPERTISE

Financial Analysis & Reporting Credit & Collections

Strategic & Operational Planning

Sarbanes-Oxley 404/Bank Auditing Budgeting/Forecasting

Training & Development

Organizational & Process Improvement Cost Recovery

SEC Reporting

BUSINESS EXPERIENCE

Synergy Professional Staffing

1/2008-3/2010

Partner

Ran day to day operations for executive recruiting company specializing in

permanent placements for Accounting/Finance and IT specialties.

. Responsible for sourcing, recruiting, and screening candidates for C-

level as well as staff positions including Accounting and IT/Technical

candidates.

. Recruit for various companies throughout the northeast including: Fannie

mae, Freddie Mac, Citi, PwC, KPMG, Goodman and Company, Allen Systems

Group, HMA as well as many CPA firms in Florida and DC.

. Industries focusing on include: Financial Services, Mortgage/Banking,

Software, Professional Services, Consulting, and Manufacturing.

. Build solid communication channel with hiring managers and clients.

. Develop sourcing strategies using: internet sourcing, web mining, social

networks, blogging, referral generation, and competitor sourcing.

. Source for all open requirements effectively and efficiently ensuring the

attraction of qualified candidates through various avenues (searches on

job boards, contacts, referrals, job postings, direct sourcing/cold

calling and general networking with user groups and professional

organizations).

. Manage and maintain recruiting database and input resumes and other

information up to date.

. Conduct in-depth technical and behavioral interviews to properly assess

skill set and competencies of candidates.

Strategic Performance Results

. Synergy Professional Staffing was sole provider to Freddie Mac for

sourcing their internal audit function. Audit recruiting team referred

Synergy to many departments within Freddie Mac due to our attention to

detail and customer service and our ability to attract top Big 4 talent

for their team.

. Since operations began in 2008, Synergy has been able to place 13

permanent employees within the United States including Atlanta,

Charlotte, Washington, DC, NYC and Florida. This being accomplished with

very little resources and companies that were looking for ways to cut

costs and make their bottom line due to the economic climate in the US.

. Daily cold calling consisted of 50 calls a day which also included making

various email and search engine contacts in LinkedIn and various other

association connections.

. As a former audit executive, made various connections with C-level execs

and landed significant job orders in the past including: CFO, General

Auditor, SVP of Banking, EVP of Credit Risk, EVP Chief Compliance

Officer, Director of Software Development, Controller, Director of Audit

and Director of Financial Reporting.

Source Interlink Companies Bonita Springs, FL

6/2006-6/2008

Manager/Director of Internal Audit

Managed the daily work flow of the internal audit team and function by

assisting in strategically planning and developing internal auditing

process to ensure compliance with regulatory standards and deploying staff

to conduct both scheduled and non-scheduled audits.

. Managed and directed the internal audit functions, investigations, and

staff to ensure that policies, procedures, and internal controls are

designed and functioning to effectively and efficiently accomplish

organizational goals.

. Ensured the effective follow-up on all SOX 404 compliance, audits,

reviews, and studies conducted by discussing findings with Company

management and recommending improvements in internal controls and

operating procedures.

. Participated in outside audits and examinations as lead auditor or

supervisor.

. Analyzed internal controls, reviewed operations, presented

recommendations to management, completed audits within the established

time schedules and in accordance with department standards, writes

concise and professional audit reports, and develops audit programs.

. Assisted in maintaining the company standard operating procedural

manuals.

. Interviewed, selected, hired, and promoted team members. This included

training, developing, performance management, conducting disciplinary

actions and terminations.

. Managed the onsite working relationship with the external auditors, to

include planning and reliance activities.

Management Resources - Protiviti Tampa, FL

11/2003-6/2006

Lead Process Improvement Consultant

Lead consultant on Sarbanes-Oxley engagement providing risk assessment,

documentation and testing for all significant processes.

. Management of Sarbanes-Oxley 404 engagement for agricultural company with

special interest in external reporting, inventory, payroll, purchasing &

payables, cash management, fixed assets, and debt compliance. Engagement

includes full documentation phase including visio flowcharting, rcm

matrix organization, and full narratives for each process. Testing phase

included preparing test plans, executing, and remediating deficiencies

with process owners.

. Project management responsibilities including: preparing and updating

remediation gap tracker for client, preparing and updating testing

summary documents, summarizing ineffectives with CFO and acting on

remediation, and conference call updates with Protiviti management.

. Developed policies and procedures for high risk processes within the

organization. Presented and implemented to organization with follow-up

review after 3 months for proper compliance.

Jefferson Wells International Charlotte, NC

2/2000-6/2003

Process Improvement Consultant

Consultant providing experience in credit and collections, auditing,

strategy, process improvements, internal controls, finance and accounting

principles for mid-size to large corporations. Project Management

responsibilities, including delivering on the project proposal by designing

the assignment and managing its implementation.

. Developed formalized policies and procedures for cash applications and

cash accounting for major manufacturing company. Performed operational

audits of branch facilities with special interest in order entry and

branch cash handling pertaining to revenue cycle.

. Assisted in Sarbanes-Oxley 404 internal control assessment and

documentation for major manufacturing company with special interest in

procure to pay, revenue and inventory cycles.

. Documented and implemented Process Improvement Plan for major

manufacturing company with special interest in the following areas:

shipping, purchasing, receiving, payroll, accounts payable, and accounts

receivable departments.

. Managed Cost Recovery Audit efforts and recovered $500,000 in

overpayments and lost discounts for a major distribution and

manufacturing company.

Bank of America Charlotte, NC

12/1998-1/2000

Financial Planning and Analysis Manager

Managed financial activities involving the budgeting and implementation of

strategic plans, forecasting and the performance of variance analyses and

financial reporting for the Corporate Risk Evaluation unit with a combined

expense amount in excess of $100 million.

. Responsible for compiling, reviewing and reporting financial statistical

and other detailed information for the Corporate Risk Evaluation

Division.

. Prepared and analyzed monthly and quarterly financial schedules and

reports resulting in strategic planning and decision-making.

. Prepared monthly close packages presenting actual operating expenses to

plan and variance explanations by department.

MCI/Worldcom McLean, VA

3/1995-11/1998

Manager of Financial Planning and Analysis

Managed financial activities involving the budgeting and implementation of

strategic plans, forecasting, and the performance of variance analyses and

financial reporting for marketing group in excess of 250 million.

. Managed annual operating budgets for MCI Marketing Departments:

1800Collect, 10-321, New Market Development and Internet.

. Responsible for determining profitability, rate change impacts,

competitive environment, ratio analysis.

. Performed monthly accounting to book revenue, operational credits and

balance sheet reserves for MCI's brands.

Comsat Corporation Bethesda, MD Staff Accountant

1/1990-2/1995

EDUCATION

State University of New York College at Fredonia

Bachelor of Science 1989

Major: Business Administration Minor: Economics



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