PAUL F. NOCIDA, MBA, CSSBB

**** * ***** ****** **. ( Charlotte, NC 28203

Phone 803-***-**** ( E-mail: abm1ie@r.postjobfree.com

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Operations Management / Quality Leadership / Continuous improvement

Leadership in union and non-union manufacturing environments with 11 years

of experience delivering continuous improvement, process design and quality

systems management. Demonstrated ability to identify, evaluate and deliver

creative solutions on key metrics via Six Sigma methodologies, well-refined

leadership skills, an enterprise-wide perspective and a strong analytical

viewpoint. Managed up to 14 people with cross-functional responsibilities.

Certified Six Sigma Black Belt Staff Development & Management

Continuous Improvement Quality Management & Leadership

Process Design Metric Development & Deployment

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Professional Experience

Bank of America Corporation - Charlotte, NC

2008 - 2010

Complete consumer and commercial financial services company.

Quality & Change Delivery Consultant: Home Loans & Insurance

2009 - 2010

Leadership of enterprise-level process design and change management

initiatives focusing on Home Loan Manufacturing Quality. Utilization of

Six Sigma methodology to coach project teams and execute on objectives.

. Development of Management by Fact (MBF) documents with the three HL&I

channels to track and address loan fulfillment defects. Included primary

& secondary metrics to drive channel-level corrective actions. Resulting

defect rate reductions for 2009:

o Wholesale Division ($4.1 MM opportunity): 7.8% to 4.5%

o Correspondent Division ($42 MM opportunity): 10.7% to 7.3%

o Distributed Retail Division ($18 MM opportunity): 14.2% to 5.6%

. Led multi-disciplinary team (~40 members) in change initiative to improve

workflow of division-wide Product & Credit Policy change communications

to business leadership and field Associates. Implemented LOB governance

routines and stage-gate tracking of communications process resulting in:

o 43% reduction of communications to field

o Improved Associate satisfaction with end-to-end process: 25% prior

vs. 88% after implementation

. Led risk assessment and communications planning for enterprise-level

business model integration of mortgage loan sales and fulfillment

(transition of Countrywide model to Bank of America Home Loans model).

Directly impacted ~5000 US employees.

Intern - Quality & Productivity: Global Risk

2008

Data quality assessment and risk analysis in Capital Market Advisory

Services and Customer Solutions.

. Compiled a Project Coordination Database to link project teams, LOB

contacts, systems of record (SORs) and associated control points.

Published on BAC's Intranet for enterprise-wide reference and expansion.

. Designed and coordinated survey to data stewards for critical variable

identification for Customer Risk/Reward Score Project.

Intertape Polymer Group - Columbia, SC

2005 - 2007

IPG manufactures a broad range of packaging products and systems for

industrial and retail customers.

Site Quality Manager

2005 - 2007

Leadership of site-level ISO 9001:2000-based quality system. Lead for

laboratory operations (12 direct reports, ~$1 MM annual budget).

Coordinated customer complaint process and remediation and prevention of

quality defects on all manufactured products. Key member of the Site Six

Sigma Steering Committee, which included site-level Six Sigma Black Belt

project leadership and mentoring of Black and Green Belts.

. $132 k reduction in misclassification and retesting requirements via 2

Gage R&R Studies focused on variability reduction in testing operations.

. $31 k reduction in testing costs (without defect increase) via value

stream mapping of sampling plan.

. $90 k reduction in internal scrap/seconds from 2005 to 2006 for in-

process quality-defect materials (via DMAIC methodology and collaboration

with Engineering & Production teams).

. 50% reduction in internal audit findings from 2005 to 2006 through

redevelopment of site Quality System, with focus on critical-to-quality

documentation and processing equipment calibration.

NOVA Chemicals Corporation - Monaca, PA

1999 - 2005

Manufacturer of chemicals and plastic resins for consumer and industrial

applications.

Site Quality Leader & Operational Excellence Coordinator

2004 - 2005

Promoted from previous role to lead Quality Operations during Laboratory

Tech Union Campaign in 2004. Lead site-level quality systems (ISO

9001:2000, QS-9000, A2LA, UL). Lead for all laboratory operations (14

direct reports, ~$1 MM annual budget). Customer advocacy for Expandable

Polystyrene operations. Subject matter expert for the site's Operational

Excellence (Six Sigma) Program.

. Avoided potential labor negotiation and stoppage costs of $400 - $1000 k

by identifying and remediating Lab Tech concerns during Union Campaign,

leading to successful "NO" vote on petition.

. Avoided business loss of $15- 17 MM per year of net income by leading

kickoff and first phase of conversion from QS-9000 to ISO/TS-16949

automotive supplier certification, which was required for continued

supply to automotive OEMs.

Quality System Coordinator

2003 - 2004

Promoted from previous role to manage and own the division Quality Systems

and technical requirements, including QS-9000 and ISO 9001:2000. Customer

and quality advocate for the DYLARK and ARCEL Business Teams. Led

resolution to Customer Service Requests. Maintained and tracked

performance of the two operating units in regards to Statistical Process

Control (SPC) metrics and PPAP and FMEA requirements.

. Led successful effort to achieve status as a Sony Green Supplier for

ARCEL specialty foams, avoiding business loss of $10 - 12 MM in annual

net income.

. Development of the ARCEL Commercialization Procedure, as required under

ISO 9001:2000, which governed the introduction, trial, testing and

sampling of current and newly-developed ARCEL products to end-users.

Compounding/Extrusion Process Engineer

1999 - 2003

Continuous process improvement for the Compounding and Extrusion Operating

Unit. Division Co-op Leader and Site Steering Committee member (candidate

selection and placement within the site's rotational program).

. Facilitated business goals via Six Sigma projects generating an annual

savings exceeding $550 k in 3 years.

. Led continuous improvement initiatives resulting in an 18% increase in

reliability for DYLARK Compounding (~$275 k/yr profit increase) and 3

consecutive annual production records.

. Led the plant qualification of a new automotive end-use product; business

cost avoidance of $385 k/yr.

INDSPEC Chemical Corporation

1997 - 1999

A wholly-owned subsidiary of Occidental Petroleum Corporation, and the

world's largest producer of resorcinol.

. Project team for $1.2 MM Sulfate Recovery fluidized bed reactor

modification to reduce phenol and particulate emissions by 99.4% and 85%,

respectively (exceeded PADEP requirements).

. Recognized capacity increase of 4900 lbs per day (2%) through extraction

and distillation operations via optimization and modeling studies.

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Education

Masters in Business Administration (with Distinction)

2009

Operations Management & General Management (dual concentration)

Wake Forest University Schools of Business - Winston-Salem, NC

Six Sigma Black Belt Certification

2000

Air Academy Associates, LLP (sponsored by NOVA Chemicals)

Bachelor of Science in Chemical Engineering

1997

West Virginia University - Morgantown, WV

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Technical Expertise

. MS Office Suite, MS Project, Crystal Ball, Visual Basic for Applications

(VBA), Arena Simulation Software, SAP, Minitab, JMP, SPC, QI Analyst,

LIMS/Total Plant, AS400.

Contact this candidate