Customer Service Medical

*** **** **** **, ******, CO ***** PHONE: 720-***-**** EMAIL:

abm1gv@r.postjobfree.com

ERICA R. ROCKWELL

OBJECTIVE___________________________________________________________________

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A position affording opportunities for professional challenge and

growth where my experience and training may be fully applied.

SUMMARY OF QUALIFICATIONS_________________________________________________

Career reflects record of steadily increasing challenge and

recognition. Twelve years of great experience in public relations

environments. Ability to supervise, train and work effectively with

staff. Ability to meet deadlines, prioritize workloads, organize and

follow through on all work assignments. Ability to analyze problems,

determine alternatives, and recommend solutions. Communicates

effectively both verbally and in writing.

WORK

EXPERIENCE_____________________________________________________________

Medical Coder -Emergency Department

Nov 2007 - Oct 2009 Lynx Medical Systems/A PICIS Company

Duties included hospital and professional medical coding for multiple

Emergency Departments in various hospitals around the country. Lead

coder in one site ensuring all deadlines are meet for the billing

cycle. This includes using knowledge of anatomy and physiology to

code IDC-9 and CPT codes. Reviewing documentation by medical

clinicians so that all charges could be captured properly. Daily

reviewed suspended charts for reconciliation after missing

documentation was submitted.

Medical Coder - Emergency Department

Feb 2004 - Mar 2007 University of Colorado Hospital

Duties included the review and analyzing of ambulatory medical data,

and using knowledge of anatomy and physiology to code medical

diagnoses and procedures for the Emergency Department. Checked for

accuracy and completeness to written and electronic medical records.

Worked, verified, and fixed internal hospital "hold-bill" codes to

ensure accurate and timely billing for the hospital emergency

department. Utilized ICD-9 diagnosis and procedural codes and CPT

procedural codes for these processes.

Care Team Assistant (float pool)

Mar 2003 - Feb 2004 University of Colorado Hospital

Performed registration functions. Facilitated patient access to

ambulatory and emergency services and care providers via face-to-face

interactions to affect efficient and smooth patient flow. Scheduled

patient appointments for visits, procedures, diagnostic tests,

referrals and consults. Obtained referral and/or insurance

authorization/pre-certification approvals from health plan or primary

care physician office. Documented patient phone calls. Explained

financial requirements to the patient or responsible party and

collects deposits and co-pay payments as required. Entered charges and

medical coding information into hospital financial system. Provided

efficient flow of clinical information via paper and electronic

medical records.

Medical Records Assistant Supervisor

Jun2002 - Mar 2003 Aurora Denver Cardiology Assoc.

Assisted in supervising part and full time personnel in medical

records department for a cardiology clinic. Improved and maintained

workload distribution among personnel. Continued to provide back up

for all positions in the records department while absent or short

manned; which included filing, data entry and personnel information

release, which balanced the workload. Improved accountability and

integrity, while also insuring upkeep and maintenance of the medical

records. Trained and supported supervisor and temporary personnel.

Built and completed special improvement projects for direct use of

staff and other office personnel. Worked with management and nursing

staff to improve overall work procedures and standards.

Operations Squad Associate (Float pool Sales Associate)

Jan 2001 - May 2002 Army and Air Force Exchange Service

Top sales associate for department store that must cover every

department of the store from electronics to clothing to health

products. Being flexible, strong and has a working knowledge about all

duties in the store, to include stocking, cashier, and office duties

such as answering phones. In charge of setting up promotional items

and displaying items and signs every week with less than a handful of

other associates. A senior associate that trains, supervises, and

leads by example for other store associates. Greets customers and

performs security checks. On the spot changes to job several times a

day as a float pool associate.

Records Coordinator

Jul 2000 - Sep 2000 Gentiva Home Health Services

Supervised three office personnel appointed to support the position.

Responsible for maintaining all patient/client records, all employee

personnel records and all related documents. Maintained control and

procedure for all of the office files. Received and handled all

personnel issues accordingly, including pay issues and hiring new

personnel. Entered payroll into corporate computer system. Customer

Service Representative in all interactions with caregivers, in-office

employees, corporate calls, and all patient calls.

Health Services Management Technician / US Air Force Active Duty

Feb 1995 - Jun 2000

Medical Resource Management Technician

Mar 1999 - May 2000 374th Medical Group

Provided patients with informative knowledge of health care options

and payment plans. Processed insurance claims for customers with

inpatient bills, consistently following up with the patient and the

insurance companies. Trained and supervised supporting personnel.

Provided Customer Service at cashier window in the hospital for

civilian and military customers needing health care.

Aeromedical Evacuation Clerk

Dec 1996 - Mar 1999 374th Medical Group

Utilized patient medical records and analyzing them for medical

diagnosis codes, coordinated routine and emergency health care travel

for patients, insuring that all paperwork was in order. Briefed

patients for aeromedical flights informing them of arrival times,

travel procedures, destination accommodations, and return information.

Processed travel orders for patients and their attendants insuring

their cost reimbursement. Did all of these duties on an on-call and

emergency for patient travel efficiently and quickly.

Outpatient Medical Records Technician

May1995 - Dec 1996 9th Medical Group

Filed and retrieved outpatient medical records for medical staff and

patients. Used numerical and alphabetical filing systems. Verified

identification and utilized privacy act procedures. Filed doctor

notes, treatment sheets, consultations, and lab work in medical

records. Corresponded with other medical government medical records

departments concerning patient care and records.

EDUCATION___________________________________________________________________

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Community College of the Air Force

Jun 1998 Health Services Management Program for Journeyman Level

May 1995 Health Services Management Program for Apprentice Level

AWARDS

RECEIVED_____________________________________________________________

Sep 2001 - AAFES Quarterly Award - Excellence in overall performance

Mar 2001 - AAFES Quarterly Award - Excellence in Customer Service

Dec 1998 - Airman of the Quarter - 374th Aerospace Medicine Squadron

Feb 1995 - Jun 2000 Air Force Good Conduct Medal, Air Force

Achievement Medal, Air Force Longevity Service Award, Air Force

Training Ribbon, National Defense Service Medal, Air Force Outstanding

Unit Award

SKILLS______________________________________________________________________

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Leadership qualities enable great supervision skills. Excellent

Internal and external customer service skills. Experience in accounts

receivable and follow-up on aging accounts. Utilizes office automation

hardware such as personal computers, printers, modems, and various

software packages. Uses database and/or spreadsheet software to enter,

revise, sort, calculate, and retrieve data. Experience utilizing MS

Word, MS PowerPoint, MS Excel, and MS Access. Uses software to

maintain data/information and to compile and prepare a variety of

recurring and special reports. Utilizes word processing software which

permits creation, formatting, modification, and printing of documents.

Uses software to prepare such material as correspondence, reports,

surveys, charts, graphs, tables, etc., from information researched or

provided by supervisor or staff. Working knowledge of ICD-9-CM, CPT-

4, and HCPCS coding systems. Typing is efficient to 40 WPM.

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