Sales Insurance
Resume:
Erika L. Sparks
Chillicothe, IL 61523
*******@***.***
Master's level health care administrator is seeking employment in an
organization with an emphasis on communications, project management, case
management, marketing/sales and operations. Assets to offer organization
include physician and geriatric relations, operational and marketing
expertise, social service and journalism background. Has ability to work
in any environment with an eclectic background of individuals.
Experience
RehabCare Group
St. Louis, MO
Program Director
4/1/08 to 6/1/09
Collaborated with physicians, hospital administrators, support staff, and
insurance providers to provide quality, efficient care within an acute
inpatient rehabilitation center. Ensured contracted client satisfaction
through revenue development strategies and meeting operational performance
standards. Facilitated CARF surveys and standards. Supervised employees of
the centers. Directed weekly physician meetings to assure their needs were
met, as well as the needs of the patients and the represented facilities.
Directed all aspects of the contracted rehabilitation center including
regulatory requirements, CARF and JCAHO requirements, business and
marketing plans, financial reporting, staffing concerns, safety
regulations, and quality of care standards. Developed all nursing and
therapy documentation for the center. Comprehensive knowledge of all
Microsoft applications. Responsible for billing audits.
RehabCare Group St. Louis, MO
Community Relations Coordinator 1/17/05 to 4/1/08
Partnered with physiatrists to establish and maintain relationships with
regional physicians, hospital case managers, insurance providers, and other
stakeholders in order to support external utilization of contracted acute
inpatient rehabilitation centers. Facilitated CARF action plans. Ensured
client satisfaction through revenue development strategies. Reviewed and
presented clinical cases to physicians for admission to the centers.
Exceeded 300% growth of external admissions within two years of employment.
Created and distributed marketing collateral for the rehabilitation
centers. Presented healthcare topics to community audiences. Implemented
Sales Logix software.
Heartland Health Care Center Henry, IL
Admissions/Marketing Director 6/6/00 to 1/5/05
Established relationships with regional physicians and health care staff in
order to support skilled, long-term and dementia care unit admissions to
the facility. Managed admission team members to successfully maintain 100%
occupancy and meet revenue goals. Responsible for SWAT analysis,
environmental analysis, strategic planning, marketing operational budget
and marketing action plans. Wrote and recorded radio advertisements.
Wrote and distributed press releases. Presented a variety of health care
topics to community audiences. Sales activity included telephone and face-
to-face cold calls. Regional boundaries included Peoria, Princeton, Spring
Valley, LaSalle/Peru, Rockford and Chicago.
Erika Sparks Page 2
Proctor Partners Peoria, IL
Account Executive 1/1/99 to 6/5/00
Educated prospects and physicians on Medicare and Long-term Care Insurance
options. Exceeded goals for sales of Medicare Supplement and Long-term
Care insurance. Licensed as Life and Health Insurance Producer. Sales
activity included telephone and face-to-face cold calls.
Peoria City/County Health Department Peoria, IL
Case Manager 1/17/95 to 12/31/98
Case Managed clients of Maternal/Child Health and Illinois Department on
Aging programs. Educated low-income pregnant and parenting clients on
health care issues, immunizations, community resources and physician
referrals. Pioneered geriatric Choices for Care program at OSF, Methodist
and Proctor hospitals to assist case managers with community resources.
Assisted with subsidized housing placement.
Illinois Central College Harbinger E. Peoria, IL
Editor-in-Chief 1/1/90 to 8/1/92
Lead fellow student colleagues in creating monthly college newspaper.
Directed newsprint process from start to finish including writing
editorials, writing lead news stories, news article assignment, and
layout/design. Achieved "Best Community College Newspaper" during two years
of leadership. Won several individual awards for feature and sports
stories. 2 years' experience as Copy Editor and Feature Editor prior to
Editor-in-Chief position.
Education
University of St. Francis Joliet, IL
M.S. Health Services Administration 1999
( Graduated Summa Cum Laude.
Bradley University Peoria, IL
B.S. Social Services/Journalism/Psychology 1994
Illinois Central College E. Peoria, IL
A.S. Journalism 1992
References: Available upon request
Contact this candidate