Customer Service Sales
Resume:
Laura M. Roberts
Permanent Address **** Ingberg Circle, Stillwater, MN 55082
School Address 1125 State St. #12, La Crosse, WI 54601
Cell 651-***-****
Email **********@*****.***
EDUCATION
University of Wisconsin-La Crosse La Crosse, WI
College of Business Administration, AACSB Accredited May 2010
Bachelor of Science
Majors: Accounting and Finance; Cumulative GPA: 3.19
Dean's List Fall 2009
Accounting Faculty Student Scholarship
Eligible to sit for CPA exam
INTERNATIONAL STUDY
London Metropolitan University London, England
Undergraduate Exchange Student, Cumulative GPA: 3.33 January 2009 - May
2009
. Coursework: Study of International Finance Markets, Events
Industry, Social Problems, Self and the World.
. Travel: Wales, Liverpool, Ireland, Paris, Amsterdam, Germany,
Austria, Italy, Prague, and major areas of greater London
INTERNSHIP EXPERIENCE
Trane, Ingersoll Rand La Crosse, WI
Accounts Receivable Intern January 2008 - Present
. Ensure accurate and proper cash, check and credit card
applications of transactions nearing $1million or higher
. Process maintenance on between 20 to 100 customer accounts
daily, enabling financial analysts to monitor them accurately
. Serve as month-end clean-up coordinator ensuring timely filing
of all necessary documents for auditing purposes
. Assist in training of new hires to the department
. Gaining exposure to various aspects of accounting and finance
in a major corporation
. Interacting with numerous customers and sales offices
throughout the United States and Canada on a daily basis providing
customer service
ACTIVITIES
Beta Alpha Psi- Accounting Honorary Fraternity 2006-2010
. Attended 2008 Beta Alpha Psi Regional Conference in Chicago, IL
. Established and maintain contact with alums
Department of Accountancy Tutor 2007-2010
. Provide individual or small group tutoring to anywhere from one
to 10 accounting students
. Assist students in improving academic achievement by meeting
with them to clarify learning problems
WORK EXPERIENCE
Linde's Hallmark Stillwater, MN
Sales Associate August 2004-August 2007
. Assisted in training all new hires, provided customer service
and maintained a well-organized and cleanly store
Lake Elmo Animal Inn Lake Elmo, MN
Kennel Assistant March 2004-July 2004
. Maintained kennel areas and provided animals and their families
with service and a friendly environment
Mills Fleet Farm Oakdale, MN
Cashier February 2003-August 2003
. Accurately and effectively rang on registers and provided all
customers with service
Laura M. Roberts
Permanent Address 8170 Ingberg Circle, Stillwater, MN 55082
School Address 1125 State St. #12, La Crosse, WI 54601
Cell 651-***-****
Email *******.****@********.*****.***
REFERENCES
. Jessica Betz
Trane Accounts Receivable Supervisor
o 409 3rd Avenue South
Onalaska, WI 54650
. Kenneth Winter, Ph.D., CPA
Professor of Accountancy
******.****@*****.***
o 412 B Wimberly Hall UW-L
La Crosse, WI 54601
. Karla Stanek
Director of Career Services
******.****@*****.***
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