Manager Network

Marcus Benson

***** ********* ****, ***** *****

Home Telephone: 210-***-****

E-mail: abm1cn@r.postjobfree.com

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IT Professional

I am an IT Professional with over 14 years of industry experience. I have a

full understanding of Cisco routing, Network Security, VoIP, Cisco Wireless

and Avaya VoIP solutions. Skills include implementation and troubleshooting

of a wide variety of network and telecommunication hardware. Continually

seeking new and improved processes for LAN/WAN/MAN and telephony

architecture. Willing to go the extra mile to achieve company's objectives

while lowering cost for the company. Familiar with ITIL best practices

methodologies, highly motivated team player with great communication,

project management and training skills.[pic]

Education:

Bachelors of Educational Technology 2006

Eastern New Mexico University

Certifications:

. A+, Network+, Security+, MCP 2000

. Microsoft Certified Systems Engineer 2003 Professional (MCSE)

* Currently studying for Certified Information Systems Security

Professional (CISSP)

Professional Employment Experience:

Computer Science Corporation

Network Lead

1/2010-3/2010

. Performs complex analysis of voice/data network needs and contributes

to the architectual design, integration, and installation to ensure

effective and resilient network architecture.

. Evaluates, test, and documents current network technology baseline for

both hardware Cisco router and switch technology networking needs.

* Assist in implementing DoD Information Assurance compliance for

DIACAP standards for all routers and switches in Computer Science

Corporation's network at Ft. Sam Houston

. Develops technical standards and interface applications. Identifies

and evaluates new products and provide network problem resolutions to

create and maintain optimal network using NetQos monitoring tool.

Serves as trainer for Army Battle Command Systems (ABCS) such as VBS2

and FBCB2 troops to learn how to use army gaming technologies to

help with real life battle scenarios

Harland Clarke, San Antonio Texas

12/2007-6/2009

Senior Netcom Security Analyst

. Led technology configurations to support business expansion projects

for upgrades and scaling to meet new architecture demands for new clients

. In charge of all SAS-70 SOX Compliance related duties for all network

infrastructure devices for Harland Clarke network topology

. Updated passwords and community strings on all Cisco routers,

Switches, and WTI asynchronous switches and remote R-Boot devices for SAS-

70 SOX Compliance

. Completed quarterly out of band testing making sure all remotes

access devices are in compliance with accessing devices

. Provided daily operational support for LAN/WAN infrastructure at

Corporate office and at 15 sites across the U.S. for 30 Nortel

switches,20 Cisco CatOS 4006's, PIX firewalls, and 2 Cisco 6500's and

worked with Void team on voice issues that were network related for a

timely resolution.

. Also supported LAN/WAN infrastructure for 2 call centers supporting 4

Cisco CatOS 4006's and 2 6500's at each site

. Deployment of MPLS cutovers at sites across the United States

. Conducted studies, audits, with continued network traffic analysis

of Data Center's of 15 Plants at all of Harland Clarke's base plant's

and checking printing facilities across the U.S. and Puerto Rico using

monitoring tools Solar Winds and NetQoS

Accenture, San Antonio, Texas 8/2006-

12/2007

Senior Network Analyst

. Coordinated and oversaw the planning, development, and

implementation, guides the design, test, production and system

integration of complex communications systems and support for the

Accenture architecture and configuration for three new sites here in San

Antonio.

. Optimized performance of business for and HRMS Payroll, Benefits

Administration, Time and Labor, Financials, Procurement, and Self Service

Web Application connectivity issues

. Operational support of the SAN storage LAN/WAN/MAN infrastructure

supporting and maintaining 4 Cisco 6500 and 8 3550 switches for our

primary site. Deployment and administration, DNS management, Enterprise

firewalls, load-balancing, and Layer 3 routing protocols (EIGRP, IGRP,

OSPF, BGP). ?anagement of network policies & procedure according to SAS-

70 SOX Compliance security standards for PIX firewalls and Juniper

Netscreens. Design & deployment of network infrastructure in support

. Conducted studies, audits, and continued analysis of network traffic

conditions using network

monitoring tool NetQoS and Packeteer

Home Depot Technology Center, Austin, Texas 2/2005-

9/2006

Systems Specialist, Network Operations (NOC)

. Maintained, upgraded and supported existing systems of approximately

12 Cisco 3550 routers, and Cisco switches, Nortel, Lucent, 20 Cisco

Aironet WLAN Access points, Cisco Cisco VoIP, Call Manager 4.1, 4.2 and 4

Unix servers for all of the Home Depot stores in the United States,

Canada, Puerto Rico, China, Mexico.

. Worked with installation, Microsoft Active Directory, Microsoft

Servers, Citrix, SAN Storage, Exchange, IOS, LAN/WAN deployment and

administration

. Experience with DNS management in an enterprise environment, load-

balancing, while maintaining and making improvements to Home Depot's

LAN/WAN infrastructure.

. Familiar with TCP/IP, IPX/SPX, SNA, DLSW, HSRP, HTTP, SMTP, SNMP,

DNS, DHCP, VoIP, EIGRP, BGP, OSPF, Point to Point Protocol (PPP), High-

Level Data Link Control (HDLC), V.35, RS-449 and IEEE standards for

803.2, 802.3, 802.5, 802.10, 802.11, 802.3. network monitoring tools such

as Cisco Works

. Administration of group security maintenance using MS 2000 Active

Directory and password reset for Novell relational databases and Windows

NT end users.

Rise Computer Systems, San Antonio, Texas 9/2000-

2/2005

NOC Manager

* Coordinated and oversaw the planning, development, implementation and

support for Rise Computer System's network design and deployment.

. Supervised and provided coaching of 8 team members in Network

Services team for technical advice and problems

. Managing build outs for multiple locations for new sites in San

Antonio

. Track, analyzed and isolated outages for help desk agents to improved

resolutions times for issues affecting service level agreements

. Worked with VPN, Cisco router, switch technologies and

configurations, telephone installation, Microsoft Active Directory,

Microsoft Servers, Citrix,SAN Storage, Exchange, IOS, LAN/WAN deployment

and administration, DNS management, enterprise firewalls, load-balancing,

and Layer 3 routing protocols (IGP, BGP, OSPF).

. Strong problem solving and the ability to facilitate multiple

projects that created value for the firms IT infrastructure. Management

and communication skills; worked on multiple projects simultaneously and

work under tight deadlines in a results oriented environment. Developed

and monitored metrics, performance reviews, and measured performance and

availability.

MCIWorldCom, San Antonio, Texas 10/1997-

7/2000

Lead Help Desk Analyst/

. In charge of analyzing quality of tickets opened, coaching and making

sure trouble ticket data was accurate over a group of 20 local

representatives.

. Added new lines, hunt groups, and special features to customers

business lines.

. Isolated and resolved most LAN/WAN connectivity issues.

. Worked as a liaison to make sure ticket data was accurate for DSL,

DID, T-1, T-2, PBX phone lines and Octel voicemail before submitting to

local switch technicians for repair.

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