Manager Sales Representative
Resume:
Sue A. Morales
Lansdale, PA 19446
abm1cl@r.postjobfree.com
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HIGHLIGHTED ACCOMPLISHMENTS:
Earned President's Club Award for achieving 174% of quota(
Earned sales recognition cruise for exceeding 125% of quota(
Recognized need for customer growth in the company and I brought our store
to be top in the region.
Committed to ongoing professional development and( superior customer
service
Proficient in Windows 95/98, 2000, XP, MS-DOS,( MS Word, Oracle, Access,
Excel, Power Point, Microsoft Outlook
RELATED PROFESSIONAL EXPERIENCE:
Assistant Manager 9/2005-Present
Verizon Wireless Warrington, PA
Currently manage 18 employees
Work with team on DAPC (data access per contract), DTR (data take rate),
ATR (accessory take rate)
Daily review of reports
Daily merchandising following plan-o-grams for store displays
Work with SRO (senior regional operations team) with inventory count of
phones; monthly count of all phones and accessories
Weekly Self Far-weekly check of all reports and cash management
Control cash management and do competitive analysis within the market
Respond quickly to customer inquiries; explain and interpret organizational
policy and procedure for customers
Conduct associate training, development, and career plan counseling
Receptionist II 2/2004-9/2005
Lakeshore Medical Clinic St. Francis, WI
Check in patients for appointments.
Review charts for next day patients and all paperwork necessary.
Answer phones.
Make appointments for new and existing patients.
Check and review insurance.
Collect co-payments and pre-payments.
Checks and balances.
Healthcare Management Service Representative 4/2002-10/2002
Highmark Blue Cross Blue Shield Pittsburgh, PA
Pre-certified surgeries, out of network visits, durable medical equipment,
home healthcare, pharmacy lists, and physical, occupational, speech, and
chiropractic therapies.
Worked interacted effectively and efficiently with all doctors and
hospitals in 29 western Pennsylvania counties.
Exceeded daily quota of calls on a consistent basis; averaged 3.4 calls per
minute
Accounts Payable/Receivable Specialist 4/2001-4/2002
Lenders Service Inc. Coraopolis, PA
Processed and reconciled customer payments and closing checks.
Processed daily reports.
Processed non-sufficient fund checks as well as corporate outsourcing of un-
collectable monies.
Handled all the supplier bills for the accounts receivable department.
Retail Business Manager 7/1989-2/1996
Bell Atlantic Mobile King of Prussia, PA and Pittsburgh, PA
Started out as a Receptionist and continually was promoted all the way to
Manager of the business.
Store Manager
Conducted employee performance appraisals and reviews; provided feedback on
a consistent basis.
Managed inventory / store Plano grams and consistently achieved less than
1% variance on a monthly basis.
Controlled cash management and did competitive analysis within the market.
Responded quickly to customer inquiries; explained and interpreted
organizational policy and procedure for customers.
Conducted associate training, development, and career plan counseling.
Retail Sales Representative
Consulted potential prospects and existing customers on new products and
services.
Received highest percentage of quota (173%) for the Philadelphia Region May
2003.
Served as sales team leader and provided support for other associates.
Operations Specialist
Responsible for scheduling, account activation, credit inquiries and
inventory control.
Coordinated on-sight installations.
Tracked customer inquiries and service questions-surveys.
EDUCATION:
Masters of Business Administration (September 2007 - present) Anticipated
graduation date January 2010
Rosemont College
Rosemont, PA
Bachelor of Arts ( 1989)
International Business with a minor in German
Slippery Rock University
Slippery Rock, PA
Included semester of study abroad in Saltzburg, Austria.
CERTIFICATIONS AND TRAINING:
Medical Terminology Certification (1998)
Medical Transcription Certification (1998)
Lawrence County Vocational School
New Castle, PA
Human Resource Training (2007)
Data Training (9-2005 to present)
MSRP (2006) Management Training
Initial Wireless (2006)
Customer First Selling Skills (2006)
Verizon Wireless-Trevose, PA
Maximum Performance Management Series (1994)
Psychology of Selling (1994)
Quality Education System (1993)
Bell Atlantic Mobile Corporation
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