Sales Manager

FELICIA SANTUS

*A Jenkins Road Madbury, NH ***** 603-***-**** *******@****.***

Strategic, analytical thinker who works hands on and can manage numerous

projects simultaneously; excellent cross-functional influencing and

negotiating skills; change management; proven expertise sourcing and

managing suppliers; demonstrated ability to meet organizational and

business goals with strong business partnerships. Successful Buyer Planner

and Project Coordinator with strong background in Accounting and

outstanding achievements and experience in:

BUYER / PLANNER PURCHASING

Buyer/Planner at Emerson Process Management, Inc., Portsmouth, NH 2008-

present

Responsible for planning and purchasing of materials and coordination of

outside services for a Fortune 500 Manufacturing Company of Control Valves

in a diverse market.

. ERP Implementations (Oracle 11i) - BOMS, Routings, Procurement and

Accounting

. Global supplier sourcing, Purchasing and Vendor Management

. Engineering support and new product introductions

. Subject matter expert at Emerson on the procurement of one-off machined

parts and metals

. Created purchasing plan for value added services, such as special paints,

radiography, anodization, passivation, weld etc. which resulted in

superior quality and exceeded customer expectations

. Accomplished by modifying the paint processes and utilizing a higher

performing paint for maritime use which resulted in $1M in sales

including zero defects and on time delivery

. Team lead for material purchasing for two new product launches

including defining the strategy, planning, evaluation and technical

specification resulting in support of successful new product launch for

three divisions

. Identified lower cost materials that allowed for $20k annual savings in

material costs

. Supporting custom Build-to-Order planning, purchasing and scheduling

requirements

. Reviewed and audited processing engineering documentation including,

assigning routings, defining part set up, resources, and departments for

special valve constructions requested by customer

. Serve as team lead of a staff of 6 on plant MRB (Material Review Board),

facilitating resolution of non conforming quality issues on a daily basis

. Played key role in a 27% reduction of plant inventory

. Order Administration and Customer Account Receivables resolution

Assistant Buyer at Andover Healthcare, Inc., Salisbury, MA

2007-2008

Supported R&D and Engineering Departments in bringing new product launches

to fruition for a Manufacturer of Bandages and Tapes for the Healthcare,

Sports Medicine, and Animal Health marketplace.

. Researched materials for a new all-in-one design of foam pad

dressing/cohesive bandage with silver embedded in the pad to help prevent

and fight infections including MRSA used in the launch of new product

(Coflex.AFD)

. Responsible for establishing Mutual Non Disclosure Agreements with

outside vendors prior to any level of discussion which in turn protected

all future Andover's intellectual property

. Effectively negotiated with potential vendors which resulted through a

bidding auction, in a 3 year fixed price with best cost

. Effectively managed 100 vendor contracts while establishing new vendors'

relationships

credit/ a/r FINANCE

Credit and Collection Manager at SIGARMS, Inc., Exeter, NH 2004-2007

Managed the Credit and Collection Department of a Manufacturing Company

with annual revenues exceeding $80 million per annum.

. Directed the staff in the timely collection of past due receivables

for the companies' seven divisions which directly influenced the

company's ability to acquire two new CNC machines.

. Track lead for Oracle implementation involving data migration,

validation, and training of employees

. Identified and brought to conclusion all legal matters that pertained to

A/R accounts

FELICIA SANTUS

6A Jenkins Road Madbury, NH 03823 603-***-**** *******@****.***

. Handled all collection agency activity and conducted audits of

collection agency accounts, which resulted in the agency's improved

response to our needs

. Developed and led efforts of Sigarm's credit and collection department

including managing a $11M monthly open receivable, leading 2 credit

specialists to collect in a timely manner

. Coordinated and administered systems and procedures to reduce bad debt

and GSA Contracts

. Reduction of delinquency of overdue receivables from 128 days to 45 days

within two years

Loan Administrator at Heidelberg Print Finance Americas, Inc., Dover, NH

2000-2004

Primary responsibility for financial reviews on existing commercial loans;

developed workout plans for the resolution of any problem assets.

. Developed the credit analysis function for a mid-sized lender, which

brought about the centralization of the commercial analyst credit

function

. Supported the efforts of 4 collectors. Provided technical and

analytical expertise to department members and to the commercial lending

staff

. 3 years of loan portfolio and credit administration experience,

including asset management and disposition, workouts, restructures, and

bankruptcies

. Negotiated and completed highly complex transactions involving extensive

legal documentation and structuring of accounts which were at risk

. Worked as the main analyst and maintained a caseload of up to 45

active files per month, resolving 80%

Credit Analyst at Bauer Nike Hockey USA, Inc., Greenland, NH 1996-1999

Principal responsibility for all credit analysis and collection functions

related to assigned account territory while maintaining sales objectives,

building positive customer relationships and reducing company's risk.

. Negotiated, analyzed and approved credit lines up to $1 million

. Managed daily open orders ranging from $6.8 - $10 million

. Selected as a team member to reduce overall delinquencies by 23.13% over

three-year period

. Negotiated numerous payment programs resulting in full payment while

retaining account standing

. Attended trade shows to review credit lines on the spot in order obtain

sales bookings for the year

. Teamed with sales department to gather customer information used to make

sound credit decisions

. Assessed and monitored the risk accounts associated with large credit

lines

Credit Specialist at Town and Country Jewelry, Inc., Chelsea, MA

1992-1993

. Managed accounts receivable functions of seven manufacturing divisions.

Assisted in training of new credit specialists.

A/R Coordinator 1989-1991; Credit Manager 1991-1992 at Select Robinson

Papers, Inc., Albany, NY

. Managed an accounts receivable system over $25 million per annum.

EDUCATION AND TRAINING

Coursework towards BS, Accounting, University of New Hampshire, Durham, NH

Lean Manufacturing Certification; Export Compliance and C-TPAT Training;

Advanced Supply Chain Planning

EXPERTISE

GSA Contracts; Proficient use of Oracle E-Business 11i, Microsoft Office

Products, Lotus, Internet, Made to Manage; ISO 9001:2000 Standards, Kaisen

and Lean Manufacturing principles

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