Customer Service Human Resources

Jessica Lawton

**** ******* ****, #**** ( HUNTSVILLE, AL 35824

*************@*****.*** ( 315-***-****

Office Management

Accounting Management ( Financial Management ( Human Resources

Self-motivated, driven professional with an extensive office management

background, ensuring general office operations are efficient, effective,

and support the evolving needs of the organization. Consistently maintain a

high-standard performance record via exceptional service utilizing

analytical, problem-solving, decision-making, and multitasking skills.

Possess a strong commitment to team environment and efficiently work under

pressure and within appropriate time allotments. Successfully practice a

high standard of integrity and confidentiality in communication with

internal and external business partners.

Core Competencies

ACCOUNT MANAGEMENT Strategic Planning Personnel Management

Coaching & Training Budget Management Team Building/Coaching

Database Management Accounting Software Vendor Relations

Proficiency

Professional Experience

DEALMAKER DODGE, LLC - WATERTOWN, NY

Corporate Office Manager / HR Manager, 2008 to 2009

Provided full office management for automotive dealership. Managed cash

flow, including budgeting and forecasting cash flow needs. Supervised

accounting office staff responsible for accounts payable/receivable,

wholesale and retail titling and sales, customer service, contracts, and

billing of deals. Responded to accounting and operations inquiries from

seven dealerships, vendors, and clients. Presented daily cash flow to owner

and CPA of company.

Compiled upcoming needs for payables by establishing tracking database.

Reported monthly state prompt tax information. Maintained staff, payables,

receivables, and payroll records. Input journal entries in accounting

system. Collaborated with vendors, clients, and staff. Coordinated meetings

for staff. Trained mentored, and oriented staff.

Key Achievements:

> Increased productivity by 70% by developing a strong team, eliminating

the least performing staff during layoff and training remaining staff.

> Contributed to cost effectiveness by researching and implementing a

new company to represent 401K, which coincided with current payroll

company.

> Promoted to Corporate Office Manager by demonstrating proficient and

efficient work performance, increasing responsibilities from one

dealership to seven.

> Integral in reducing operating costs by evaluating vendor agreements

and determining what was essential to the organization.

> Reduced accounting errors by educating staff on proper procedures,

including reconciling statements and informing department heads to

sign-off on invoices for accuracy.

> Recognized for going the extra mile to get the job done, including

working unpaid, overtime hours.

ROCKET CITY ENTERPRISES, LLC - Orlando, FL

Office Manager, 2007

Established and developed the human resources department. Oversaw all

accounting, including accounts receivable/payable, billing, reconciling

accounts, expenses, and financial reporting. Managed the billing for 42

subcontractors. Coordinated meetings with vendors to establish new services

and agreements. Communicated with all vendors and clients, as well as to

attorneys for legal advice and guidance. Served as the administrator for

satellite phone system. Compiled and generated financial reports. Created

policies and procedures for employee handbook. Conducted new hire

orientation and benefits seminars.

Key Achievements:

> Commended for establishing a human resources department, including

implementing employee handbook and updating health benefits to offer

better rates and more comprehensive coverage.

> Decreased receivables by 50% by actively making collection calls and

composing letters.

> Streamlined processes by improving collections policy and billing

structure to ease billing for clients.

JUSTICE - Lakeland, FL

Assistant Sales Leader, 2006 to 2007

Conducted retail sales and provided exceptional customer service by

greeting and assisting with inquiries and fashion advice. Communicated

daily sales information and established sales objective for staff.

Coordinated floor plan changes. Recruited, hired, managed, and trained

staff. Ensured customer services standards were met.

Key Achievement:

> Established a strong team, leading to store ranking number one in the

district.

Education and Credentials

Master of Business Administration in Human Resources Management (ADG:

Summer 2011)

CAPELLA UNIVERSITY - Minneapolis, MN

Bachelor of Science in Business Administration

FLORIDA SOUTHERN COLLEGE - Lakeland, FL

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