Customer Service Quality Control

(Desmond L. Baskerville Sr.

**** **** **** *****

Indianapolis, IN

Phone: 317-***-****

E-mail: abm18w@r.postjobfree.com

Objective

To obtain a position in the Information Technology field that will allow

me to utilize my previous customer service experience and apply my

current training and knowledge to use

Education

TechSkills, 02/2009 - Present

Information Technology Systems Administration Program (Anticipated

Graduation, August 2010)

A+ Certified (May 2009)

N+ Certified (July 2009)

MCP Certified (September 2009)

MCSE CERTIFIED ( December 2009)

On track to obtain MCSA certifications

Skills

Possess strong work ethic

Fast learner

Goal oriented

Able to meet deadlines in a timely manner

High attention to detail

Related Experience

PC repair and troubleshooting

Support for Network connectivity

Support and troubleshooting for computer software issue

Support for multiple business applications

Experience in Administration and troubleshooting Domino servers

Experience in administration and troubleshooting of Active Directory.

Installation and troubleshooting of operating systems

Installation and troubleshooting of system hardware

Custom assembly and quality control for PC hardware and software

Customer service experience based in a call center setting

Work Experience

Tier One Helpdesk, Eli Lilly (Unisys)

Indianapolis, IN 07/2009 -Present

Temporary, Kelly Services

Indianapolis, IN 05/2008 - 10/2008

Machine Operator/Plant Trucker, Rexnord Bearings Indianapolis, IN

02/2006 - 03/2008

CNC Operator, Visteon Automotive

Indianapolis, IN 01/2007 - 05/2007

Driver,Indianapolis Yellow Cab

Indianapolis, IN 01/2003 - 05/2006

Computer Assembly,Custom Edge

Indianapolis, IN 08/2001 - 12/2002

Telecommunications,MCI

Memphis, TN 04/1999 - 05/2000

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