Michael F. Bacon

*** ******** *****

Greenville, South Carolina 29617

864-***-****/69mach1ton @att.net

OBJECTIVE: A challenging position in the computer field with an

organization that will greatly benefit from my technical

knowledge and skills.

2009-Present Technical Support Specialist Self Employed, Greenville,

South Carolina

Provide troubleshooting and problem solving to remedy computer

malfunctions. Upgrade computers as requested. Provide hardware

and software installations for desktops and laptops. Provide

virus detection removal. Set up internet connection via wired

and wireless routers. Troubleshoot and diagnose Microsoft

Office and Windows software products.

2008-2009 Henry Schein Practice Solutions Greenville, South Carolina

Provide Customer service training and troubleshooting and remedy

support for the Dentrix Dental database Software over the

phone. Provide training assistance to new technician. Perform

all other duties as assigned

2006-2008 Computer Maintenance Technician Self Employed, LaGrange,

Georgia

Provide troubleshooting and problem solving to remedy computer

malfunctions. Upgrade computers as requested. Provide hardware

and software installations for desktops and laptops. Provide

virus detection removal. Set up internet connection via wired

and wireless routers. Troubleshoot and diagnose Microsoft

Office and Windows software products.

2006. Technical Support Specialist Troup County Board of Education,

LaGrange, Georgia

Provide technical support to ensure efficient operation of the

district technology platform. Configure, install, service, and

repair computers, networking equipment and software to include

Windows and Lotus Notes for twenty three educations facilities

in Troup County. Assist the Director of Technology in the

review, selection and purchase of computers, networking

equipment, software and related technology. Configure and

install user applications/software and customize desktop and

or network settings to accommodate user needs. Assist in

supporting hardware and software needs for the district,

working with other technology support staff members or project

teams as needed. Perform all other duties as assigned.

2000-2001 Computer Service Technician Computer MaintenanceSpecialist/Tech-

1 Networking Inc., LaGrange, Georgia

Provide computer services as a sub-contractor to Charter Pipeline

High Speed Access Internet Service. Install Com21 cable

modems, Linksys USB Adapters and PCI Ethernet expansion cards.

Set up and program Charter Pipeline client's computers using

Windows 95/98/ME, Windows NT, and MAC O/S 9/10 operating

systems with proper protocols and settings to access high

speed internet service. Set up Dialup networking services as a

redundant backup service to Charter Pipeline Internet service

provider. Update client accounts with all pertinent

information to include service agreements and e-mail

addresses. Provide on-the-spot troubleshooting, problem

solving and remedy solution services for trouble calls.

Provide consultation services for clients desiring to upgrade

their old computers or those wishing to purchase new personal

computers.

1999-2000 Computer Technician Computer Solutions, LaGrange, Georgia

Build new computers using Intel Pentium II and Pentium III and AMD

Processors. Install Windows 95, Windows 98, Windows NT 4.0,

Windows 2000 Advanced Server, and Windows 2000 Professional

operating systems. Install modern hard drives, CD-ROM drives,

modems, floppy drives, ram, motherboards, CPU's and various

computer hardware to upgrade older computer systems. Plan, set

up and implement peer-to-peer and client/server Local Area

Networks using Cat 5 cabling, Hubs, Switches, Web ramps, along

with various networking equipment. Set up the Charter

Pipeline Internet service for homes and businesses by

installing 10base-T and 10/100base-T Ethernet circuit cards,

cable modems and setting software parameters for high-speed

Internet access. Conduct Windows and Internet training classes

for individual or multiple customers.

1998-1999 Computer Technician Computer Depot, Inc., LaGrange, Georgia

Build new IBM compatible computers on a daily basis ranging from

Intel, AMD and Cyrix Processors. Load Windows 95 and Windows

98 operating systems. Load driver software for the various

peripheral devices. Upgrade older computers with new hard

drives, CD-ROM drives, modems, floppy drives, ram,

motherboards, CPU's and various computer hardware.

Troubleshoot and repair numerous computer hardware and

software faults. Ensure customer satisfaction by completing a

quality inspection of all computers and provide on the spot

training to new users.

1996-1997 Microprocessor Technician Milliken Hillside Coating Plant,

LaGrange, Georgia

Responsible for troubleshooting and maintaining all plant electrical

systems. Perform maintenance and repair of plant programmable

logic controller interface equipment. Repair plant AC and DC

drive motor systems.

1992-1996 Communications Technician Raytheon Company, Warner Robins,

Georgia

Responsible for the operation, system analysis and repair of a state

of the art Medium Satellite Communication Systems, Spread

Spectrum systems, a MILSTAR Satellite Earth Station, and all

associated uplink and downlink subassemblies. Perform circuit

analysis, management and control of T1, fiber optic, and

various multiplexed telecommunication paths. Completed

acceptance testing of EHF network acquisition. Completed log-

on capabilities for configuring and establishing EHF net and

point-to-point services of the new MILSTAR Terminal.

Programmed UVEPROM Circuit Card Assemblies of BaseBand

Processing equipment. Isolated and replaced faulty circuit

card assemblies with and without using automatic fault

isolation assistance during system failures to maintain an

average up-time rate of 99.9%. Provide continuous service to

in-house AT&T Dimension 400 PBX telephone Switching Systems

and all telephone peripheral devices.

1982-1992 United States Air Force

Perform electronic maintenance, operations, and training on various

Satellite Communication Terminals and associative equipment.

Repaired, adjusted, and aligned electronic equipment for

optimum operation. Used spectrum analyzers, frequency counter,

multimeters and other test gear to perform measurements and

testing. Replaced faulty solid state and semiconductor

components to repair these systems. Performed daily

preventative procedures to prevent breakdown.

EDUCATION & Computer Information Systems Network Specialist Associates

Degree, West GA Technical College, LaGrange, Georgia

Cisco Training Academy -one year-2001

High School Diploma, Kendrick High School-Columbus, Georgia

TRAINING: Community College of the Air Force-31 semester hours-

Electronics Systems Technologies.

General Instrument ACC-4000 Controller System Operations Training

Course-1997

General Instrument Digital Headend Installation and Operation Course-

1997

Loral Space and Range Systems Digital Techniques-one week-1992.

SATCOM Terminal AN/GSC-52 Repair Course, Honor Graduate-seven weeks-

1988.

SATCOM AN/USC-28 (V) Set Course-nine weeks-1989.

Space Communication Systems Equipment Operator-Specialist-sixteen

weeks-1982.

REFERENCES: Available upon request.

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