Sales Customer Service

Beatrice M. Early

Cell - 248-***-**** / *****.********@*****.***

SPECIFIC SKILLS AND EXPERTISE

. Trained in Human Capital Management and Human Resource Law

. Working knowledge of financial accounting and business finance.

. Six years experience in data entry and information management.

. Nearly 8 years of customer service and senior administrative support

experience.

. Obtained expert status on SAP and Maximo

. Ability to consolidate, organize, multitask, and prioritize business

processes.

. Goal-oriented individual with strong leadership capabilities.

. Organized, highly motivated, self-starter, detail-directed problem

solver.

. Able to develop, maintain, and strengthen business relationships with

clients.

EDUCATION

B.S., Healthcare Administration

-Graduated, 3.8 GPA

MBA, Human Resources Management

-In Progress, 3.9 GPA

EXPERIENCE

04/09 to Present Sykes Enterprises, Greenwood, SC

Reporting Analyst

. Responsible for providing a variety of reports regarding performance

management to HR department, Operations, and Administration.

. Compile human resource data and analyze past and current trends.

Create HR Action Plans and Performance Improvement Plans for employees

needing to improve their performance. Manage workflow and production

quality of 65 provisioning engineers. Responsible for coaching team

managers.

. In charge of reviewing reports to determine basic characteristics,

such as origin, report flow, format, frequency, distribution and

purpose of the report.

. Provide management team recommendations for new HR reporting methods

to improve content and completeness of information in the reports.

. Responsible for tracking employee ETO, Sick leave, and leave of

absence. Process payroll biweekly for over 200 employees. Maintain

scheduling records to ensure staffing needs are met.

Achievements

. Designed and developed specific systems for collection, tracking, and

reporting of data.

. Designed customer information tracking system, improving quality

scores by 15%.

. Improved employee productivity rate by 15%

03/06 to 04/09 Lane Bryant, Roseville, MI

Sales Associate and Assistant Team Leader

. Performed cashiering activities in areas of purchasing, returns, and

exchanges, and enforced store policies.

. Assisted in HR recruiting process, interviewed potential employees,

explained benefits, compensation and policies, and labor relations.

. Directed sales of merchandise to customers and provided assistance in

merchandise selection.

. Assisted management team in identifying and analyzing trends. Drove

initiatives to identify corrective action plans to resolve sales and

or performance issues.

Achievements

. Achieved Top Sales Associate out of over 15 Sales Associates, 2007.

. Trained and supervised new hire sales staff, improving sales

performance through coaching and mentoring.

. Managed and implemented inventory control by developing strategies to

reduce internal and external theft.

. Developed successful marketing strategy which increased store sales

25%

. Implemented improved store layout to increase effectiveness of

merchandise displays.

06/06 to 11/08 Detroit Edison, Detroit, MI

Associate Analyst (Intern)

. Assisted in HR process by entering and adjusting employee time in SAP.

. Served as liaison between SAP system users and technical support

group.

. Researched and analyzed software and PC related problems.

. Assisted corporate clients with inquires and resolved potential system

issues.

. Provided first level support to all technical staff for assistance

with research of SAP system issues.

. Designed and lead associate training programs in completing desk top

requisitions and purchase requisitions.

Achievements

. Trained and evaluated staff, coached improvement technical skills.

. Improved and enhanced training modules, increasing employee system

knowledge.

. Resulted in multilateral staff achievement of work objectives.

06/00 to 08/03 Highland Park Foot Clinic, Highland Park,

MI

Administrative Assistant

. Responsible for checking hours daily for 45 employees, tracked

employee vacation, sick, and personnel time.

. Conducted information sessions explaining company benefits packages.

. Assisted with interviewing potential new hires, conducted background

and drug checks.

. Completed new hire and termination paperwork and maintained all

employment records, workers compensation claims, and maintained a

daily chart for employee's reviews.

EQUIPMENT AND SOFTWARE

Windows NT, 95, 97, 98, XP, Vista

IBM systems, SAP, Maximo, CSB, SIMS (payroll), RTA

Microsoft Word, Excel. PowerPoint, Access, Visio 2000, Adobe

Lotus Notes, Novell, Blackberry enterprise servers, Microsoft Exchange

servers, SQL Servers, proprietary database and business systems.

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