Manager Customer Service
Resume:
Phone
850-***-**** (CELL)
Stanholloway3579@vz
w.blackberry.net
Thelegacy100@hotmai
l.com
Stanley K. Holloway
Objective Pursuing a full-time career in a fast paced environment
Where I can share my knowledge in Customer Service and
Management and can concurrently enhance my skills in
this area and others. Looking to advance career in
other areas of management.
6 years of Retail Management experience
Experience supervising and training up to 15 employees
Experience with budgets and full P&L Responsibilities
PC Skills inclusive of all Microsoft programs
Professional July 2008-Present
experience Dollar General Stores
Tallahassee, FL
Store Manager
Job Purpose: Manage a Dollar General store with
properly managing 10 or more employees. Prepping the
store for weekly sales and monthly merchandising.
Operate the store conducive to company Model Store
standards and train employees on basic fundamentals of
proper store operations, while adhering to the Dollar
General Mission Statement.
Knowledge of recruiting, interviewing, hiring,
counseling and termination practices including legal
compliance and internal processes.
Ability to maintain Profit and Ledger were applicable
with basic accounting skills on a
daily-weekly-monthly-yearly level. With Full P&L
responsibilities.
Control expenses, shrinkage and inventory levels in the
store
Provide a clean, fun and safe environment for the
employees and customers.
Order product, stock shelves, set plan-o-grams and
create promotional displays.
Ability to read and interpret documents such as
diagrams, safety rules, operating and maintenance
instructions, and procedures manuals.
Knowledge of cash handling procedures including cashier
accountability and deposit control. With the use of
Progressive Counseling and Coaching
June 22nd 2004-April 2008 Rent-A-Center
Tallahassee, FL
Lead Assistant Manager
Job Purpose: Train to manage a Rent-A-Center store.
Maximize revenue by developing and executing regular
sales plans with a goal of total customer satisfaction.
Help manage profit by following and enforcing
established policies and procedures including, but not
limited to work schedules: cash and inventory controls:
and order verification. Accomplish these in a way that
is consistent with the RAC mission statement.
Positions Obtained: Account
Manager-Credit-Manager-Sales Manager-Executive
Assistant Manager.
Education June 2004-Dec 2006
Florida A&M University
Tallahassee, FL
Masters of Science in Operations Mangement
Masters of Science Degree Earned
Entering GMAT Score: 610
January 2000-May 2004 Florida A&M University
Tallahassee, FL
Management
Bachelor of Science Degree Earned
Graduated Summa Cum Lade
Courses Taken During Course Work:
College Algebra
Math for Liberal Arts
Techniques of Math Science
Keyboarding
Word Processing
Introduction to Business
Personal Finance
Document Formatting I-II
Introduction to Psychology
Principles of Economics I-II
Intro. to Educational Technology
Business Communications
Public Speaking
Office Management
Marketing Fundamentals
Human Resource Management
Business Report Writing
Managerial Accounting Prin.
Business Law. Business Ed.
Professional Development
Employer-Employee Relation
Managing Operations
Microcomputer Applications
Intro. to Information Systems
Leadership Development
Records Management
Administrative Support Systems
Desktop Publishing
Supervised Work Exp
August 1994 June 1998
W.J. Keenan High School
Columbia, SC
Diploma Earned (General Education)
Graduating GPA: 3.79
Extracurricular Organizations and Affiliations (Past and Present)
Activities 2000-2004 Florida A&M University Marching "100" Band
2000-2004 Florida A&M University Wind Ensemble
2000-2004 Florida A&M University Symphonic Band
2000-2004 Florida A&M University Pep band
2000-2004 Florida A&M University Flute Choir
2000-2004 Florida A&M University Brass Ensemble
(Life Member) Kappa Kappa Psi National Honorary Band
Fraternity Inc.
2004-2007 The Delta Iota Chapter of Kappa Kappa Psi Inc
Alumni Advisor
J.R.E. Lee Sr. Lodge #422 Free & Accepted Masons Prince
Hall Affiliation
Simmons Chapter #204 Order Of The Eastern Star Prince
Hall Affiliation
St. James Chapter #26 Holy Royal Arch Masons Prince
Hall Affiliation
North Florida Council #2 Royal and Select Master Masons
Prince Hall Affiliation
St John Commandary #12 Knights Templar Masons Prince
Hall Affiliated
John G. Riley Consistory #207 A.A.S.R. Masons
Ahmed Temple #37 A.E.A.O.N.M.S
References Reference Name:
Breyon Glenn
Reference Company
Florida A&M University
Reference Title
Registrar
Phone
Type:
Personal-Professional
Reference Name:
Jonathan Hamilton
Reference Company
Rent-A-Center
Reference Title
Lead Assistant Manager
Phone
Type:
Personal-Professional
Reference Name:
Paul Schopke
Reference Company
Dollar General
Reference Title
District Manager
Phone
Type:
Professional
Reference Name:
Craig Carricino
Reference Company
Rent-A-Center
Reference Title
Store Manager
Phone
Type:
Professional
Work Status:
US - I am authorized to work in this country for any
Employer.
Desired Type:
Employee
Desired Status:
Full-time
Desired Salary:
55,000.00-65,000.00 USD Per Year
Job Titles:
Management or related fields
Industries:
no industry preference
Occupations:
Basic Accounting/Finance/ Collections/ Credit
Review/Analysis Administrative/Clerical Executive
Support/Customer Support/Client Care Account Management
(Non-Commissioned) Retail Customer Service
Locations:
US-Florida-Tallahassee
Willing to relocate:
Yes
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