Customer Service Project Manager

MICHAEL CLOUSING

**** ****** **** *****, ************, GA 30135 Phone (770)

***-**** *****: ********@*********.***

Objective: Flexo CSR/Estimator

Qualifications

Print sales experience

Strong customer service and organization skills

Experienced in production scheduling and coordination

Fifteen years in printing environment

Experience:

Craft - Art Wood Countertops July

2005 - December 2008

Manufacturer of residential wood countertops

Production Control

. Determine shipping requirements; locate best carriers by costs and

service

. Reviewed shop drawings for accuracy before sending to production

. Schedule approximately 80-100 jobs per week. Track job progress

. Order lumber for projects; locate best sources by costs and quality

. Interact with customers to adjust scheduling conflicts, delivery

dates and Change Orders

ONSITE Woodwork

July 2000 - July 2005

Manufacturer of architectural woodwork

Marketing

. Marketed ONSITE to new and existing clients by building client

relationships and providing excellent customer service

. Conducted company analysis to target prospects

. Actively cold-call prospective clients, with an emphasis on

establishing new accounts for the company

. Maintained frequent contact with current clients, including

Architects, Designers and General Contractors, setting a tone of

service and mutual benefit

. Conducted Lunch & Learns to new and existing clients through Power

Point presentations

Project Manager

. Produce and maintained production schedule determined by client

needs and manufacturing capabilities

. Responsible for making sure delivery of correct product was

delivered on time to job site

. Track job progress and determine installation crew requirements

. Developed detailed schedules for manufacturing and delivery of

product

. Monitored project activities to insure milestones were being met on

time and maintained schedule to reflect any changes

. Troubleshot and followed up on potential schedule problems and

maintained schedule

. Visited job sites to ensure installations were on time

Visual Directions

March 2000- July 2000

Printed materials broker

Account Executive

. Increase personal sales by building client relationships and

providing excellent customer service

. Conduct company analysis to target prospects

. Actively cold-call prospective clients, with an emphasis on

establishing new accounts for the company

. Determine customer needs and suggest alternative print media

options

KAR Printing, Inc. July 1994

- February 2000

Direct mail printer

Account Executive

. Increased personal sales from $300,000 in 1996 to over $2,100,000

in 1999, by building client relationships and providing excellent

customer service

. Consistently exceeded monthly sales goals

. Maintained and expanded accounts through product knowledge and

development

. Actively cold-called prospective clients, with an emphasis on

establishing new accounts for the company

. Conducted in-depth company analysis to target new clients.

. Handled all areas of negotiations with the client

TransContinental Printing July 1987 -

June 1994

Direct mail printer

Project Manager

. Assigned to complete a 24 unit Goss Community press line.

Installation was completed on time and under budget.

Plant Trainer

Implemented plant training program, which included developing

training manuals, conducting training classes on-site and off-site

(both hands-on and classroom) for Goss Community, Harris N900,

Harris V-15 and Hantscho Mark IV.

. Developed and implemented computer-based reports for tracking press

speeds, waste, efficiency and occupancy

Production Coordinator

. Responsible for the scheduling of three press lines, pre-press and

bindery

. Converted manual scheduling system to computer-based system to

increase efficiency

Education:

Manhattan Christian High School Graduated

Software:

MS Word, Project, Excel, PowerPoint, ACT!, Outlook, I.E.

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