MARK CURTIS KLEIN

**** ******* ***** ******, ************, NC 27284

***/***-**** abm13k@r.postjobfree.com

SUMMARY: Professional with 20+ years of Franchise Dealership, Inventory

Management and Parts Management experience including an in-depth knowledge

of the buy/sell process for 2 dealerships. The understanding of success in

terms of the whole team to accept economic challenges while constructing

compelling development plans to meet company goals. Proven history of

meeting or exceeding monthly and personal company goals. Extensive

experience in leadership, people management and team building skills.

EXPERIENCE

Ciener-Woods Ford/Crossroads Ford, Kernersville, NC: Parts Manager

04/05 to 01/10

Retained to improve an under-performing parts operation. Initiated several

programs to address each issue such as inventory obsolescence, front

counter retail business, outside wholesale business and internal business

growth. Responsible for managing the parts inventory to maximize inventory

turns and support customer service with ultimate accountability to improve

departmental and company profits. Obtained profitable levels of inventory

of automotive parts to support the operation of a mid-size Ford dealership.

Supervised a staff of four employees.

Accomplishments:

. Revived an underperforming Parts Department by working closely with

the management team to develop programs to improve sales, profits and

the parts inventory performance.

. Initiated an outside wholesale solicitation/sales program which

resulted in a net average annual sales increase of 18.2% and accounted

for over 7% of total sales volume of the department.

. Achieved an average increase in retail counter sales of 3.9% resulting

in a combined annual increase in gross profit and total sales of

15.6%.

. Assisted with the Buy/Sell process when the Crossroads organization

acquired the company in October of 2007. Prepared and successfully

completed a Termination Parts Return valued at more than $98,000 and

received full credit for all parts returned.

. Reduced idle capital to 0%. Improved off-the-shelf fill rates of 97%

or better and achieved true inventory turn ratios of 4.7% on a monthly

basis.

. Launched an aggressive tire campaign with the Ford "Around the Wheel"

program resulting in a significant increase in tire sales and profits.

This campaign improved customer retention by more than 80% in the

first two years. Broke the all-time tire sales record in 2009 with

annual tire sales reaching nearly 1,000 units.

. Developed and coordinated a Crossroads Customer Appreciation event in

August of 2009 that resulted in more than 280 new, potential customers

being added to our database.

. Held the elected position as President of the Piedmont/Triad Ford

Parts & Service Club from 2007 - 2010.

Regal Ford, Inc., Winston Salem, NC: Parts Manager

08/99 to 04/05

Responsible for the maintenance of profitable levels of inventory of

automotive parts to support the operation of a mid-size Ford dealership.

Responsible for managing the parts inventory to maximize inventory turns

and support customer service with ultimate accountability to improve

departmental and company profits. Supervised a staff of five employees.

Additional responsibilities included: Training and "Distance Learning

Center" Coordinator, Web-based Training Coordinator, STARS 2 Coordinator,

Dealer Site Administrator for FMCDealer.com, Marketing, Advertising and

Sales Events Coordinator, Fixed Operations Special Programs and Incentives

Director, Wholesale and Fleet Business Development Center

Accomplishments:

. Initiated an outside wholesale sales program which resulted in a net

average annual sales increase of 78.6% over a five year period and

accounted for over 22% of total sales volume of the department.

. Achieved an average increase in retail sales of 26.7% resulting in an

annual increase in gross profit and an annual increase in total sales

of 26.9% over a five year period.

. Worked closely with Ford during the 2000/2001 Ford/Firestone Tire

Recall, volunteering to be the regional supply point for direct tire

shipments from Canada to receive, store and distribute tires to all

dealerships in the region. Ford awarded the parts department a 10%

handling allowance for our participation in the program. This

allowance netted the parts department an average monthly increase of

$10,000 gross profit.

Foothill Ford, Inc., Pilot Mountain, NC: Parts and Service Director

12/97 to 08/99

Responsible for supervising 6 Technicians, 2 Service Advisors, a Warranty

Administrator, Parts Department Manager, and Parts Department staff.

Monitored the scheduling and dispatching of all service work performed.

Managed the inventory levels in the parts department while maximizing

inventory turns and profitability of parts and service. Supervised the

condition and maintenance of all shop equipment, including electronic

diagnostic equipment, heavy equipment, specialty tools, etc. Initiated the

start-up of the Quality Care Maintenance Program and the Customer Reminder

System. Coordinated and oversaw the annual parts inventory. Monitored

daily/weekly /monthly parts and service sales and profit levels as well as

expenses for all fixed operations. Responsible for the maintenance and

repair of emergency vehicles for Surry County and all surrounding counties.

Accomplishments:

. Initiated a parts and service program that resulted in a 111% increase

in customer parts and labor sales.

. Developed a customer relations program to become proactive to customer

input and concerns.

. Redesigned the service drive to become more presentable and customer

friendly as well as more comfortable and efficient for the service

advisors.

. Developed, staffed, and equipped a used car prep department.

Awards: Carolina's Best Quality Business Growth Award, 1998, Atlanta

District

Michael Jordan's RPM Lincoln Mercury, Durham, NC: Parts Manager

07/96 to 12/97

Responsible for the start-up of the parts department for this new

dealership. Conducted a "buy/sell" parts return to Ford Motor Company.

Designed and supervised development of the parts department floor plan and

inventory storage including the addition of a second floor mezzanine and

conveyor system. Developed and supervised an outside wholesale parts sales

program including delivery and routine sales visits. Supervised the

training for all departments and personnel as the Fordstar Training

Coordinator. Assisted in training and the daily operations of the service

department and the body shop working closely with each department manager.

Initiated and maintained the ADMI Inventory Management System.

Accomplishments:

. Prepared monthly forecast and consistently achieved or exceeded all

sales and profit goals.

. Consistent sales and profit growth over the period of my employment.

. Achieved an 18% market share of the overall area wholesale business

. Successfully assisted in the valuation of the parts inventory,

fixtures, shop tools and equipment for the Buy/Sell agreement.

Foothill Ford/Chrysler/Dodge/Jeep/Plymouth, Inc., Pilot Mountain, NC:

Parts Manager 08/91 to 07/96

Responsible for the maintenance of profitable levels of inventory of parts

to support the operation of a small to mid-size Multi-Franchise dealership.

Responsible for managing the parts inventory to maximize inventory turns

and support customer service with ultimate accountability to improve

departmental and company profits. Supervised a staff of four employees.

Accomplishments:

. Initiated an outside wholesale sales program resulting in a net

average annual sales increase of 63.3% over a three year period which

accounted for over 25% of total sales volume of the department.

. Achieved an average increase in retail sales of 33.3%, an annual

increase in gross profit percentage of 7.2%, and an annual increase in

total sales of 29.5% over a four year period.

Awards: Silver Medallion Manager Award, 1993, Charlotte District; Silver

Medallion Manager Award, 1994, Charlotte District; Ford "Team Up for

Excellence" Award, 1995, Charlotte District

EDUCATION/SPECIAL TRAINING

. Ford Motor Company, 1998 - Service Manager Certification

. Ford Motor Company, 1996 and 1997 - Parts Manager Certification

. ADP Dealer Services Group, October 1997 - Service Merchandise

Certification

. Ford Customer Service Division, November 1997 - Quality Parts

Management and Inventory Management Certification (ADMI program)

References Available Upon Request

Contact this candidate