Engineer Software
Resume:
Kenneth J. Klein
Dayton, OH *****
OBJECTIVE
Seeking a position, which will enable me to utilize my technical,
communication, and problem-solving skills in a challenging work environment
as an IT Support Analyst.
EDUCATION
ITT Technical Institute, Associate of Applied Science Degree in EET, 1995
Eastern Michigan University, MS 9000, QOS, Team Problem Solving
Certificate, 1999
Sinclair Community College, Internal Auditing for ISO 9000 and QS-9000
Certificate, 1998
Northmont High School, Graduated, 1986
CERTIFICATIONS
CompTIA A+
HP Authorized Platform Specialist Desktop / Notebook
HP Authorized Platform Specialist Laser Jet Printers
Toshiba TAT
IBM Desktop Systems, IBM Mobile Systems
Dell Notebooks, Dimension Desktops, OptiPlex Desktops, Workstations,
Servers
SOFTWARE APPLICATION PROFICIENCIES
Proficient in Microsoft Office Products (Access, Excel, Outlook,
PowerPoint, Word), Window 9x/2000/XP, McAfee Remote Desktop, Win VNC,
McAfee Help Desk, Enterprise Administrator, VBA, McAfee Ghost, Netsoft
Portfolio (AS/400), Reflection, MS Project, Lotus Notes, Oracle Net8 and 8i
Client Software, Adaptec Easy CD Creator, WS FTP, Internet Explorer, and
FoxPro, Terminal Server Client, Citrix Client.
EXPERIENCE
IT Support Analyst, Second Level
Sarcom, Inc., Springboro, Ohio - on site at Iams Company, Vandalia, Ohio
November 2000 - Present
Responsible for IT Support in an Enterprise Network environment, including:
. Assisting First Level Technicians with problem resolution of IT
software and hardware
. Providing 'Break-Fix' Support for desktop and laptop PC's, PDA's, and
printers
. Diagnosing and resolving network connectivity issues including company
Intranet
. Supporting remote client connectivity using 'Dial-up' and 'High speed'
technologies
. Configuring and deploying new computers including software and
hardware installation
. Fielding calls from sales representatives worldwide for
troubleshooting using remote access software
Quality Engineer/Electronics Repair Technician
Dayton Speedometer Service Inc., Vandalia, Ohio
December 1996 - November 2000
Assisted Director of Quality with implementation and maintenance of
corporate quality systems
. Monitored process characteristics using SPC techniques
. Performed internal quality audits of products and processes
December 1988 - December 1996
Diagnosed and repaired General Motors' automotive electronics for
dealerships and the general public
. Remanufactured Instrumentation and Display Cluster Panels and Engine
Control Modules
. Removed and replaced electronic components using various soldering
equipment
. Calibrated and used testing equipment such as oscilloscopes and
digital multi-meters
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