**** ******** ****** ****, ***** Land, Texas *****-6138 281-***-****
(M) ( Email: abm108@r.postjobfree.com
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Innovative Food Industry Leader
Operations Management ( Food Industry ( Profit Optimization
Business Development ( Community Service ( Local Store Marketing (
Employee Training
Succession Planning ( Leadership Development
Summary
Solution- and results-oriented leader with experience in strategic
planning, business forecasting, budget analysis, and controlling all
aspects of highly successful business units. Possess strong organization
and time management skills, along with the ability to be an influential
motivator, coach, and mentor to others. Ability to effectively communicate
strategic corporate mission, goals, and initiatives into tactical day to
day business operations.
Career History
Arby's
2006 - 2010
The Wendy's/Arby's Group, Inc. is the third largest quick-service
restaurant company in the United States. Arby's has a network of over
3,700 restaurants across the US and Canada. Arby's is known for freshly
sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and
salads.
Franchisee, Houston, Texas
Owned and operated 2 units in the Houston area.
. Headed the development of 3 units in 2 years (sold 1 unit after
development). This included finding development areas, negotiating
the lease, hiring engineers, architects, general contractor and
supervising the construction from ground breaking to receiving
certificate of occupancy.
Accomplishments:
. Recognized at the 2007 Arby's national convention for being one of the
top up and coming franchisees in the company.
. Chosen by Arby's Corporate Franchise Business Manager in 2007 to
become a training store to train new franchisees and their mangers in
all areas of the restaurant before they are permitted to open a new
unit.
. Vice President of Arby's Houston Co-Op; as member of the board,
evaluate marketing and advertising ideas/strategies for each quarter
as well as participate in meeting organization and management
. Selected as a member of the Arby's Summit Committee
. Selected by Arby's Corporate Office to represent the South region at
quarterly meetings; discuss best practices and share ideas with other
members to help increase customer satisfaction, sales, and increased
unit profitability
Community Activities:
. Member, Arby's Charity Tours Golf Committee
. Fundraising Volunteer, Big Brothers and Big Sisters of Houston;
mentoring of children in need
Luby's Cafeteria
1987 - 2006
Luby's operates 95 restaurants in Austin, Dallas, Houston, San Antonio, the
Rio Grande Valley and other locations throughout Texas and other states.
Luby's provides its customers with quality home-style food, value pricing,
and outstanding customer service. Luby's stock is publicly traded on the
New York Stock Exchange (NYSE: LUB).
Luby's Career Summary:
. 1996 to 2006 - Promoted (and transferred) to Houston, Texas as General
Manager. Opened a new store in the medical center and museum district
area.
. 1994 to 1996 - Transferred to open a new market in Hattiesburg,
Mississippi and worked until 1996 as Associate Manager
. 1992 to 1994 - Promoted to an Associate Manager in Deerbrook Mall
store and served in that role until 1994
. 1991 - Promoted to Senior Manager in 1991 after only 4 years of
service
. 1990 to 1991 - Transferred to a new store opening in Humble, Texas
(Deerbrook Mall) and worked as a 3rd Manager from 1990 through 1991
. 1989 to 1990 - Transferred to Tyler, Texas and was promoted to a 3rd
Manager. Stayed at this unit from March of 1989 until March 1990
. 1998 to 1989 - Transferred to Little Rock Arkansas to open a new
market. Worked as a 4th Manager at this unit from July 1988 until
March 1989
. 1987 to 1988 - Transferred to my first unit in San Antonio as a 4th
Manager in 1987. Held this role from June 1987 until July 1988
. 1987 - Career with Luby's began in San Antonio as an Assistant Manager
Accomplishments:
. Managed current store to be one of the Top 5 net profit stores in the
company period after period, including Top Store in the Houston
Market.
. Operated store with 64 employees to over 1,600 days accident free.
. Chosen by Area Vice President to assist other units in reducing labor
costs by cutting unnecessary hours by employees. Units have shown a
reduction in labor from an average of 31% down to 26%.
. Selected to the Food-To-Go Team due to outstanding sales in my unit.
Reduced the cost of packaging, increased sales, speed of food
expedition, car movement, and over all customer satisfaction.
. Designated as a Test Store for new products, computer programs, and
any new company initiatives for future store improvement.
. Selected to assist Corporate, out of 135 General Managers, in
improving systems in place within stores such as inventory, ordering,
and scheduling.
. Selected by Area Vice President to assist Managers in improving their
overall standings in the company as well as the community: sharing of
best practices and local store success strategies.
. Selected as a Satellite Store, due to success in training store
employees for promotional opportunities, to help train new hires for
management. Manager in Training Program (M.I.T. Program). Assisted in
the development and training of regular hourly employees to become a
stronghold in our management staff.
. Recognized at company-wide Manager's Meeting for maintaining the
second highest Food-to-Go percentage out of 135 stores at 28%.
. Selected to cater a full service sit down diner for 800 delegates
including Mayor Lee Brown and Carl Lewis, after several successful
catering events with Texas Southern University. Total profit was over
77%.
. Experienced in Butchering, Range Cooking, Vegetable Prep, Pastry and
Breads, Salad Prep, and Customer Service Specialist.
Community Activities:
. Provided Pre-Game meals for men and women's athletic programs:
University of Houston Texas A&M
Rice Kansas
TCU South Florida
Texas TSU
. Donated meals for Church and School Functions.
. Allowed radio stations to use my facilities for promotions to the
community.
. Supported and partnered with the Ronald McDonald House.
. Participated in training the community of 3rd Ward with new Voting
Machines.
Honey Baked Ham Company
1986 - 1987
HoneyBaked Ham has been in business for more than 50 years, operates over
400 retail locations, and has an unparalleled reputation for delivering the
world's best hams.
Assistant Manager, Houston, Texas
Managed the production of Hams in the morning, which consisted of smoking
the Hams, spiral cutting, glazing, and packaging them to be sold. Managed
store employees and assisted with product sales. Responsible for daily
store closing, bookkeeping, and product inventory
College Positions
1982 - 1986
While attending college, and taking a full course load, worked as a night
manager for both Novorozky's and Jason's Deli. Managed ordering,
accounting, hiring, inventory, and closing out the register. Worked
throughout college.
Novorozky's Hamburgers, Etc.
Manager, Beaumont, Texas
Jason's Deli
Manager, Beaumont, Texas
Education
Lamar University, Beaumont, Texas
BS, Communications
Activities: Social Chairman, Head of Standards Committee, Sweetheart
Chairman, Sigma Phi Epsilon Fraternity, Alpha Chi Omega Big Brother and
variety of Intramural Sports
Certifications and Professional Affiliations
Certifications:
. Certified City of Houston Food Service Manager
Professional Affiliations:
. Member, Houston Restaurant Association
. Member, Houston Convention Bureau