Manager Management

RUTH STOCKDILL

Cell: 206-***-****

Email: *********@***.***

Objective

Position in IT or technical management

Skills

. Extensive experience in managing technical and business environments

. Extensive experience in IT operational environments

. Extensive information technology risk management experience

. Experienced IT security manager and auditor

. Extensive business continuity management expertise in business impact

analysis, crisis management, disaster event response, threat analysis,

contingency plan development

. Expertise in staff management and development,

. Expertise in IT service level attainment, production support, change

management, and developing and implementing systems

. Extensive project management experience and expertise

. Results oriented, well organized, highly motivated

. Capable of working independently and as a member of a team

Professional Experience & Achievements

Gartner, Seattle, Washington October 2007 - June 2008

Executive Advisor, Gartner Executive Programs

. Drove proactive, profile-based fulfillment of premium client services for

research organization,

. Managed case load of over 35 CIO clients including utility CIOS.

. Managed client events

T-Mobile, Bellevue, Washington 2005 - September 2007

Manager, Business Continuity

. Managed Business Recovery Plan Development & Contingency Planning

functions.

. Identified critical resources and develop plans for loss of key

resources.

. Conducted business impact analysis to determine top critical business

processes to feed development of Business Unit Recovery Plans and

Information Technology plans.

. Managed corporate disaster event response for 5 Hurricanes and other

regional disasters.

. Maintained corporate Crisis Management Plan and trained senior

executives.

. Selected and developed staff of business continuity/recovery planners.

. Managed program for the development of business unit recovery plans for T-

Mobile distribution centers and call centers.

. Provided liaison function between enterprise continuity program and IT

and wireless network teams.

AT&T Wireless Services, Redmond, Washington 2002 - 2005

Director, Disaster Recovery Lifecycle Management & Contingency Planning

. Managed Plan Development & Contingency Planning functions.

. Managed Crisis Management & Executive Contingency Planning function.

. Identified critical resources and develop plans for loss of key

resources.

. Conducted analysis to determine top critical business processes to feed

development of Business Unit Recovery Plans and Information Technology

plans.

. Developed and conducted regional crisis management exercises for senior

executive teams.

. Developed executive contingency plans for key executives, corporate

aircraft and executive relocation.

RUTH STOCKDILL

Cell: 206-***-****

Email: stockdill@msn

. Managed integrated program for the development of business unit recovery

plans for all AWS call centers and plan development for critical services

and network components.

. Developed supplier contingency plan program and managed its

implementation.

Ernst & Young, LLP, Seattle, Washington 1997 - 2002

Senior Manager, Technology and Security Risk Services

. Managed and staffed client information technology control reviews and

information security reviews in various information technology

environments for a variety of industries.

. Identified significant risks, IT audit value and recommended process

improvements to client management, financial audit partners and senior

managers resulting in IT audit coverage for an additional 30% of local

audit clients.

. Directed audit teams and planned for staff development.

. Identified and pursued sales opportunities for additional services.

. Managed business continuity projects including project for premier

eCommerce retailer including site threat and risk assessments, business

impact assessments, plan development, and incident management scenarios

which resulted in plans to protect the organization from natural and

manmade disasters.

. Directed Business Impact Assessment projects for two major insurance

companies that resulted in determining priorities for recovery and

direction for additional planning activities.

. Managed client process improvement projects including re-engineered

internal project request process for security software vendor which

resulted in improved internal communication and increased customer

satisfaction.

. Audit environments included mainframe (MVS), AS/400, UNIX, Windows NT

computing platforms; PeopleSoft, Oracle, SAP, JD Edwards and custom

applications.

PACCAR, Inc., Bellevue and Renton, Washington 1988 - 1997

Information Security Manager (1997)

. Created and delivered a corporate-wide information security awareness

program which increased the awareness of security issues and appropriate

practices for both corporate management and employees.

. Established initial security policies and guidelines to reduce risk of

internal and external security threats.

Information Systems Auditor (1995-1996)

. Conducted internal information technology audits for mainframe, mid-range

and networked environments.

. Performed operational and financial audits.

. Presented recommendations to senior management.

. Completed special studies and projects for senior management.

. Conducted inventory audit and made recommendations resulting in savings

of $1 million monthly.

. Developed and updated IT audit programs to current technology and

increased the relevance to the receiving organization.

. Identified security risks and recommended solutions which increased the

operating security of remote information processing organizations.

Production Support Manager (1988-1994)

. Managed team responsible for attainment of all corporate information

systems service level commitments including support for manufacturing

facilities, divisional offices and financial regional offices.

. Prepared and managed annual operating budget of $1.5 million.

. Achieved online service level standards of 99.8%.

RUTH STOCKDILL

Cell: 206-***-****

Email: *********@***.***

. Selected and implemented automated configuration management software

which improved quality of implementations.

. Directed staff of 20+ including scheduling, job recovery, CICS tuning,

change management, disaster recovery and application liaison functions.

< Chaired divisional change management team which greatly improved the

coordination and communication of changes throughout the organization.

< Chaired divisional total quality management process improvement team

which resulted in selection of tools for process improvement and

initiation of projects to improve divisional effectiveness.

Additional Relevant Experience

Avista Corporation, Spokane, Washington (1977 - 1988)

Computer Operations Supervisor/Software Developer

National Security Agency, Department of Defense, Fort George G. Meade,

Maryland

Software Developer (Top Secret Security Clearance)

Education

Masters, Business Administration, Seattle University, Seattle, Washington

Computer Science Internship, National Cryptological School, Department of

Defense

Fort George G. Meade, Maryland

Bachelor of Arts, Mathematics, Washington State University, Pullman,

Washington

Certifications & Affiliations

Certified Business Continuity Professional (CBCP)

Association of Contingency Planners (ACP)

Continuity Planners and Risk Managers (CPARM)

Former Certified Information Systems Auditor (CISA)

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