Sales Customer Service

Donna Quattro

*** *. ******* ****, ******, DE ***02

302-***-**** home 619-***-**** cell

abm0z5@r.postjobfree.com

http://www.linkedin.com/in/dquattro

Professional Qualities

Dynamic and Energized Experience in High Volume, Proven relationship building

Results Oriented Staffing, Corporate, and and delivering a value added

Recruiter Executive Search service to all clients

Passionate about Partner with Customer using Proven Manager, Team Leader

Customer Service Consultative Approach and Project Manager

. Recruiting Areas of Expertise: Management, Sales, Mortgage,

Customer Service, Default, and Compliance

Experience

Wells Fargo Merchant Services 11/2009 to present

Virtual office, Newark, DE

Contract Recruiter

Remotely recruit for Merchant Services Sales representatives for newly

expanded East Coast division focusing on the Mid-Atlantic region (PA, DE,

MD, DC, and VA).

. Successfully source quality exempt level financial services professionals

thru cold calling, online and in-person networking, and referral

relationships.

. Considered a valuable resource for other team members for assistance in

recruiting techniques and position information.

. Recognized for top quality candidate submittals.

. Complimented regularly on my positive, upbeat attitude by management and

candidates.

Washington Mutual Bank, 4/2005 to 11/2008,

Virtual Office, DE, San Diego, CA

Senior Recruiter

Remotely recruit for Retail Bank offices in Texas and North East Regions

. Successful high volume, high quality, recruiter responsible for full life

cycle recruiting and on boarding for 40+ WaMu retail banking Financial

Centers.

. Consistently met or exceeded monthly goals averaging 36 hires with 28 day

time to fill.

. Proven solid team player and consistent producer while working remotely

or within large corporate environment.

. Sourced and maintained pipeline of qualified candidates by cold calling,

internet mining, networking, soliciting referrals from new hires, and

working internal and external job board.

. Worked closely with hiring managers to ensure compliance of interviewing

and on-boarding processing.

. Utilize applicant tracking systems, Taleo and Mploy to manage candidate

process.

Senior Recruiter, Retail Bank, San Diego, CA 4/2005 to 8/2007 (transferred

to East Coast)

. Responsible for full life cycle recruiting and on boarding for 40+ WaMu

retail banking Financial Centers in San Diego, CA.

. Consistently met or exceeded monthly goals averaging 30 hires within 26

day time to fill.

. Considered a valuable resource for other team members on specialty

recruiting programs.

. Proficient with Taleo (Recruitsoft) recruiting software.

Ameriquest Mortgage, Orange, CA 7/03 to 04/2005

Corporate Recruiter

. Consistently surpassed quota of 25 new hires per month in challenging 13

branch territories in San Francisco.

. Orchestrated the opening of three new offices within three months with

hiring need of 14 in each office.

. Responsible for all sourcing and interviewing in fast-paced sales

environment.

. Recruit via internet, cold-calling, networking, advertising, referrals,

trade shows, and open houses.

. Work closely with hiring managers to ensure compliance of interviewing

and on-boarding process.

. Managed and trained two employees, a recruiting coordinator and a

recruiting assistant, to assist with recruiting, retention, and

administrative needs.

. Proficient with Resumix recruiting software.

. Complete various training courses - Monster, AIR, and SMART Goals.

Randstad, San Diego, CA 4/02 to 7/03

Senior Agent

. Business Development and full life cycle recruiting of administrative and

light industrial talent.

. Increased branch external employees working number from 19 to 33 within

three months, increasing weekly revenue from $9,184 to $19,868.

. Increased my individual production to 36 external employees working with

weekly revenue of $23,154.

. Monitor fiscal progress of branch activity including gross margin,

revenue, productivity, and profitability.

. Negotiate best possible pay rate and bill rate for temporary/contract

assignments.

. Trained new Agents on policies and procedures, business development

skills and systems.

. Collected documentation, input and processed payroll and verified

employment documents.

. Created, maintained and updated information in HRIS.

Management Recruiters 1998 to 2000

Technology Sales Recruiter

. Recruit and placed of nationwide management level Sales and Marketing

Engineers for national opportunities in the field of Industrial

Automation.

. Negotiated contract and salary terms with clients and candidates.

. Built strategic, dedicated relationships that are maintained by offering

high standards of professionalism and quality.

. Coached candidates on presentation and interview skills.

Greater San Diego Chamber of Commerce, San Diego, CA 12/96 to 5/98

Sales/Membership Development

. Successfully marketed and sold memberships to corporate businesses of all

sizes.

. Continually met or exceeded monthly membership sales goals of $5,000 in

sales.

. Recruit key personnel of member companies to be actively involved in

Chamber committees.

. Actively involved in various networking groups including the Rancho San

Diego Professional Women's Networking Group fulfilling my duties as the

Speaker Chair.

Association Plan Concepts, Newark, DE 2/95 to 8/96

(Managing General Agent for Aetna Health Plans)

Account Executive/Broker Representative/Health Insurance Sales Trainer

. Sell and service health plan packages to businesses of all sizes.

. Act as Benefits Administrator by conducting meetings with large and small

client groups to ensure full understanding of the benefit package.

. Train independent agents on all facets of the health care plan to help

the sales process.

. Management of sales territory for DE, NJ, MD, VA and Washington DC.

Education

Associates Degree, Business Administration, Goldey Beacom College,

Wilmington, DE

Contact this candidate