Customer Service Technician
Resume:
David Martinelli
Conneaut, OH *****
814-***-**** / **************@*****.***
Computer Desktop Technician / Desktop Support
Versatile and adept technician at providing clear and simple explanations
and works closely with people to develop solutions to their computer
problems
Troubleshooting / Problem identification
Facilities Management / Technical Training
Dependable and results-oriented individual possessing a proven record of
achievement in desktop computer training, project/program management and
customer relations. Experience in installing, troubleshooting and repairing
hardware, software and peripherals, plus training of end users. Extensive
experience in E-Mail and Internet systems, and PC troubleshooting and
repair. Exceptional analytical, organizational, communication, and
interpersonal skills. Demonstrated ability to work independently or as an
integral part of a team to achieve objectives and goals.
Core Strengths
Very patient Staff and Training Support
Customer Service Windows 95/98/XP
Consultative Approach to Resolving Issues Team Building & Leadership
Microsoft Office XP, 2003, 2007 Outlook 98/2000/XP
I have an avid interest in state-of-the-art computer technology. I build,
maintain, and repair computer systems to improve speed, reliability, and
efficiency of operation. I demonstrate high quality, results-driven,
prompt, and professional customer service and support to instill confidence
in technical advice and directions. I reduce stress levels of customers by
adopting a cooperative attitude and positive approach to every task and
assignment.
Professional Experience
Qualxserv
(Northeast Ohio and Northwest Pennsylvania Area)
2007 to Current
Technician
Analysis
. Dell and IBM Onsite Technician (Dell Certified)
. Laptop and Desktop Repair
Problem Solving
. Research and resolved problems on desktops and laptops, including cabling
problems, and peripheral malfunctions.
. Onsite troubleshooting and repair of laptops and desktop systems.
Barrister
(Northeast Ohio and Northwest Pennsylvania Area)
2007 to
Current
Technician
Analysis
. Hewlett Packard, Fujitsu, Xerox and Lexmark Onsite Technician - Contract
. Laptop and Desktop and Printer Repair (Color and Black and White)
Problem Solving
. Research and resolve problems on desktops, laptops and printers,
including cabling problems, and peripheral malfunctions.
. Install and trouble shoot software including Microsoft Windows XP, Vista,
Outlook XP, 2003, 2007 and Internet Explorer 6 and 7.
. Onsite troubleshooting and repair of printers, laptops and desktop
systems.
Syntechs
(Northeast Ohio and Northwest Pennsylvania Area)
2007 to Current
Technician
Analysis
. Hewlett Packard, VIZIO, Gateway, Staples and Office Depot Onsite
Technician - Contract
. LCD and Plasma TV repair
Problem Solving
. Research and resolve problems on desktops, laptops, printers and LCD/
Plasma TV's, including cabling problems, and peripheral malfunctions.
American Trust Deed Services / Horizon Mortgage and Investment Fund
Van Nuys, California 2004 to
2006
Operations Manager
Training
. Upgraded computers from Microsoft Office 2000 to Office XP and trained
end users on new software changes and additions.
. Improved staff productivity and reduced outside training expense by
conducting in-house software training. Focused on teaching staff dozens of
short cuts for basic repetitive tasks, including setting up personal
address books and public folders throughout the network.
. Conducted new hire orientation when office grew from 2 people to 20
people. Covered topics such as E-mail procedures and computer policies.
Analysis
. Developed and provided reports and recommendations to owner concerning
inventory, usage and performance of all computer equipment.
. Designed, Wrote and implemented new software for loan processing and loan
servicing.
Problem Solving
. Researched and resolved problems on desktops and LAN, including IP
resolution, cabling problems, and peripheral malfunctions.
. Installed and trouble shot software including Microsoft Windows XP,
Outlook XP, 2003, 2007 and Internet Explorer 6.0 and 7.0.
. Saved money by repairing computers, printers and copiers by replacing
drives and other parts versus outsourcing for expensive repairs.
Commonwealth Financial Services
Van Nuys, California 2004
Operations Manager
Training
. Upgraded computers from Microsoft Windows 98 to Windows XP and trained
end users on new software changes and additions.
. Conducted in-house software training focusing on teaching staff dozens
of short cuts for basic repetitive tasks, including setting up personal
address books and public folders throughout the network.
. Conducted new hire orientation covering topics such as E-mail procedures
and computer policies.
Analysis
. Designed, Wrote and implemented new software for loan processing and loan
servicing.
. Designed and developed information systems infrastructure.
. Created and maintained company web site and web-based email accounts.
Problem Solving
. Researched and resolved problems on desktops and LAN, including IP
resolution, cabling problems, and peripheral malfunctions.
. Saved money by repairing computers, printers by replacing drives and
other parts versus outsourcing for expensive repairs.
.Developed and implemented desktop computing and networking standards and
procedures to simplify network environment and troubleshooting.
Education
Mission College, Sylmar, CA
Business Administration
Computer Science
References Furnished Immediately upon Request
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