*** *. **** ****** ***. *b Florence, SC *****

Phone 843-***-**** . E-mail: abm0vk@r.postjobfree.com

Coretta L Ford

Summary of qualifications

Highly self-motivated individual and relentless

worker with a documented history of completing

projects on time, while maintaining 100% accuracy

quality rate. Analytical decision maker with

excellent problem solving skills. Recognized for

ability to develop employees' professional growth

and increase their productivity. Excellent

communication skills necessary for dealing with

internal and external partners. Knowledge of

mortgage banking standards, investor guidelines and

practices. Clear understanding of mortgage

servicing and whole loan securitization concepts.

I'm a strategic thinker and a great team player.

Skills

Working knowledge of: Microsoft Office: Access, SQL, Oracle, Excel,

Word, and PowerPoint, Word processing, Data Entry, switchboard

operator, customer service ( In-bound, Out-Bound, Collections), DTS,

Image Web, Fidelity Host, Fidelity Directors.

Professional experience

05/07 - Present Washington Mutual/Chase

Florence, SC.

Senior Operations Specialist

Verify funds for mortgage insurance claims are

accurate

Send instructions to the cash department to post

funds to the account

Provide documentation to Mortgage Insurance

companies for claims

Research loans and system for information

10 key

Work with attorney's to obtain foreclosure

information/documentation

Complete assigned reports to management to ensure

workflow is consistant

Audit Bankruptcy loans that a seeking modification

Ensure that figure on modification is correct

Verify that loan meets investor guidelines

Verify the appraised value assessed correctly

Ensure that loan LTV is in set guidelines

Custody Servicing Rep I

Research loans to provide accurate and timely

responses to service requests.

Assist Team Lead with training and developing of

new hires.

Provide guidance to promote growth and increase

productivity.

Complete reports and all special projects assigned

from Team Lead to assist with the unit productivity

levels and attainment of key performance indicators

and goals.

Responsible for researching loans to provide

accurate and timely recommendations for foreclosure

actions.

Maintain knowledge of WinCMSS, FNMA, FHLMC and

other Agency investor requirements, as well as the

use of AllREGS, MERS, FNMA /FHLMC certification

systems.

Sort and file collateral wallets utilizing filing

practices of numerical, color coding and alpha

ordering.

01/04 - 04/07 Small Smiles Dental

Clinic Florence, SC

Assistant Office Manager

Performed state Medicaid billing and follow up for

payments.

Verified insurance eligibility and requested

payment upon services being rendered.

Answered multi line phone systems and assisted

callers with complaints elevated up to management.

Kept accurate records of all patients records and

validated all payment receipts to cash out register

daily.

1998 - 2003 Washington Mutual

Florence, SC

Mortgage Specialist II/ Post Closing Auditor

Completed all tasks within required task frame in

high pressure, fast paced environment

Audited FHA and VA loans to insure accuracy of

documents before insuring loans.

Maintained knowledge of audit review including

complete review of all wallet documentation.

Education

2008 - Present Limestone College

Gaffney, S.C

Pursuing B.S., Business Administration/Management

2007 - 2008 Florence Darlington Tech

Florence, SC

AA Business Admin- Management

Completed 18 hours

1996 - 1998 Francis Marion

University Florence, SC

BS Business Admin / Accounting

Completed 26 hours

1992 - 1996 West Florence High

Florence, SC

High School Diploma

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