Project Manager Quality Assurance

Connie Smith

Nashville, TN

abm0ue@r.postjobfree.com

Experience Summary

. IS professional with 20 years experience in requirements definition,

application design, development, testing, implementation and quality

assurance including 10+ years experience of project management.

. Ability to clearly define goals and effectively allocate resources to

achieve those goals.

. Results oriented with strengths in leadership, organization and

interpersonal skills.

. Worked with Global Customers both in the US and Europe and have recently

specialized in successfully implementing the Syntel Offshore model in key

accounts in the UK.

Skills

. Business Requirement Analysis, Software Design

. Project Management

. Quality Assurance (CMM)

. Testing Methodology/Testing Tools

. Client Liaison/Developing Proposals & Contracts

. Software Sizing & Estimation

. Risk Assessment & Management

. Training/Education/ Hiring/Mentoring

. People Managed projects

. Studying for PMI

Education

B.S., Computer Science, Sangamon State University, IL, 1983

Technical Skills

IBM Compatibles

Windows NT MS-DOS 5.0, 6.22

COBOL DB2 CICS

JCL SQL VSAM

MS-Office Products MS-Project MS-Powerpoint

Project Experience

Syntel Inc, Nashville, TN, USA Jan 2004 - Current

Business Analyst / Production Support PM

HCA Healthcare

Led team providing Production Support for several HCA AP applications.

Modifications to these legacy applications were needed to add new

functionality.

Responsibility

Produced Statements Of Work for client requested work. This included:

. Working closely with the Solution Leader responsible to define

business requirements

. Produce requirements documents and receive signoff on documents

. Prepared work estimates

. Prepared resource estimates

. Prepared Project Management Plan

. Responsible for the delivery of SOW, without errors, in the agreed

upon time frame

. Ensured test plan documents completed and signed by the appropriate

people

. Test results were produced and signed off by the client

. Ensure all elements were moved to production during deployment

Data Migration from legacy payroll system to Lawson Payroll:

. Participated in data mapping from mainframe DB2 tables to server

tables

. Validated programs used to extract data from mainframe.

Provided secondary on-call support 24/7 for the AP applications.

The team consisted of 10 onsite and 25 offshore analysts, developers and QA

testers.

Environment

IBM Mainframe

Syntel Inc, Cary, NC, USA Feb 2003 - Dec

2003

Business Analyst / Systems Test / Implementation PM

First Health Services

Modifications to a Medicare/Medicaid system were needed to conform to the

requirements of the State of Nevada. These modifications included changes

to a legacy system and new functionality.

Responsibility

. Communicated with the First Health Subject Matter Experts (SME) to

define the business needs and scope of work

. Produce requirement and technical documents

. Reviewed the documents with the appropriate First Health person and

receive sigh-off of prepared documents

. Prepared system test scenarios ensuring business needs were tested

. Reviewed test cases with SMEs and received sign-off

. Lead the team to ensure the test cases were executed and documented

. Tracked issue tickets and ensured fixes return in a timely manner

. Reviewed documentation before delivering to First Health

. Ensure all elements were moved to production during Implementation

The team consisted of 5 onsite and 8 offshore analysts and developers.

Environment

IBM Mainframe

Syntel Europe, London, UK July 2002 - Dec

2002

Project Manager / Delivery Manager

Interleasing a division of GMAC Europe

Interleasing had several systems on an HP3000 platform. They requested and

audit of these systems to determine exactly what systems were there, if

they were being used and create an inventory of the programs, jobs, etc.

that were currently processing and those that were not needed for the

systems. The final deliverables were the active systems, inactive systems,

active system elements, inactive system elements, business flow chart and a

proposal for a Data Warehouse.

Responsibility

Project Manager and Delivery Manager interfacing with the client to ensure

the information delivered was exactly what the customer needed and

documented to fit the needs of the client. The team consisted of 5 onsite

BSAs and developers.

Environment

HP3000

Syntel Europe, London, UK May 2002 - July

2002

Business Analyst / Project Manager / Delivery Manager

SmartMarket Prototype, GMAC Europe

GMAC requested a Web Based Re-Marketing Prototype be delivered to them and

used this prototype to compare with other venders as part of the bidding

process.

Responsibility

Obtained requirements for the business functionality of a Web Based Re

Marketing Function Prototype for GMAC Full Service Leasing. Ensured the

delivery of the prototype with the requested functionality by the due date.

Responsibilities include coordinating with the offshore team regarding

specifications and client liaison. Familiar with SDP-21 processes and

templates. Prototype testing was done using workflow methodology. Team

consisted of 8 offshore developers and testers.

Environment

Development of a prototype using HTML and J2EE.

Syntel Europe, London, UK Nov 2001 - May

2002

Transition Manager

Production Support, Thomas Cook

Thomas Cook outsourced their production support to Syntel.

Responsibility

Responsibilities included coordinating transition of knowledge of 42 key

legacy applications from the client's subject matter experts to the Syntel

team. Worked and assisted the client in establishing formal processes to

support process definitions and implementation procedures to transition the

application support to the offshore model and client liaison. Utilized

client templates, Office 2000, and MS Project 2000 for management and

statistical reporting for a multi vendor project. My team was comprised of

21 individuals consisting of developers, analysts, and senior analysts.

Environment

Production support for client server applications that used Oracle, Sybase,

Sequel Server, Powerbuilder, Java, UNIX Shell Scripts, HTML, Visual Basic,

Visual J ++, C and Perl.

Syntel Europe, London, UK Nov 2000 - Oct

2001

Delivery Manager

American Express, UK

Responsibility

Utilized client templates, and Method-1 for management and statistical

reporting. The team consisted of 60 Business System Analysts, PMs, Analysts

and Developers located onsite and off shore. Responsibilities included

coordination of projects, relationship management and overall

responsibility for team delivery. This team executed multiple development

and enhancement projects concurrently for global markets (i.e. Asian,

Pacific, Europe, US, South America).

Environment

Development for IBM mainframe applications.

Syntel Europe, London, UK Nov 1999 - Nov

2000

Project Manager

American Express, UK

Responsibility

Knowledge of the applications was transitioned to the team in order for

support of the systems to be transferred to us. Responsibilities included

scheduling of sessions for the knowledge transfer, agreeing on procedures

and SLAs, ensuring adherence to SLAs and client liaison.

Managed changes to the systems that reduced processing time and made the

systems more stable reducing the number of support calls received. Utilized

client templates, and Method-1 for management and statistical reporting.

Team consisted of 11 on-site and offshore resources.

Environment

Production support for IBM mainframe applications.

Syntel Inc, Cary, NC, USA Sept 1999 - Nov

1999

Project Manager for Y2K

Multiple Systems, AIG

Responsibility

Responsibilities included creation of test strategy, test plans and QA

procedures, testing environment and documentation of results for client

sign off for systems for insurance company located in New York. Utilized

test cases to test and re-test applications for Y2K. Team consisted of 12

resources onshore.

Environment

Client Server

Syntel Inc, Cary, NC, USA Sept 1998 - Sept

1999

Project Manager

Managing General Agents (MGA), AIG

Responsibility

System Manager for production support for an insurance application based in

NY. Responsible for automation of the application and new application

development. Testing consisted of unit testing, functional testing,

integration testing, and regression testing utilizing customer testing

methodology.

Environment

IBM Mainframe, Cobol, JCL

Syntel Inc, Cary, NC, USA May 1997 - Sept

1998

Project Manager

CORPORATE REPORTING SYSTEM (CRS), AIG

Responsibility

Production Support Team Manager AIG. Managing the offshore model support

team for high profile MIS. Testing consisted of unit testing, functional

testing, integration testing, and regression testing utilizing customer

testing methodology.

Environment

IBM Mainframe, Cobol, JCL

Global Software, Raleigh, NC, USA May 1996 - May 1997

Project Manager

State of North Carolina and Mecklenburg County

Responsibility

Responsible for the analysis, design, development, testing, implementation

of the interface, training of the users and client liaison.

Environment

Developed interface between two mainframes using COBOL, TCPIP protocol.

Global Software, Raleigh, NC, USA April 1995 - May 1996

Project Manager

Carolina Light and Power

Responsibility

Project Manager for new Customer Billing System, at Carolina Light and

Power.

Environment

IBM Mainframe, Cobol, JCL

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