Sales Customer Service

KARLA L. MARTIN

**** ***** *** ****** ~ Hinesville, GA 31313

Home: 912-***-**** ~ Office: 912-***-**** ~ Email:

*********@*****.***

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SENIOR RECRUITER

BANKING ~ SALES/SERVICE ~ IT ~ ADMINSTRATIVE ~ OPERATIONS

Nineteen years experience in recruiting, human resources operations, sales

and service management. Full cycle recruiting to include sourcing,

networking via internet sourcing, direct sourcing, internal referrals and

cold calling. Maintained recruiting activities in candidate tracking

system for compliance. Hired sales and service associates; entry to

executive level professionals. Handled human resources due diligence,

background checks, disclosures and any other pre-employment requirements.

PROFESSIONAL EXPERIENCE

Recruiter III - January 2010 - Present

PNC Bank, N.A.

Contract Recruiter - August 2009-November 2009

KC Distance Learning (A Division of Knowledge Learning Center)

Responsible for the sourcing and recruitment of Curriculum Writers,

Curriculum Reviewers and Technical Writers. Assigned KCDL's Advance

Placement Courses and Various Non-Advanced Placement Courses to cover the

2010 course development. Sourced Curriculum Developers and Readers for

Social Studies, Environmental Science, World Languages (Spanish and

French), General Mathematics, Statistics, World, European and U.S. History.

. Sourced 123 candidates and presented for interview.

. Achieved all assigned hiring goals.

Recruiting Consultant III - January 2005-March 2009

Wachovia Bank, N.A.

Provided recruiting support to four states for 54 hiring managers (State

Executives, Regional and Branch Managers). Partnered with internal

resources associates to create recruiting strategies. Consultant to

business leaders informing them of marketplace trends, assisted in goal

setting and workforce planning.. Deployed to various departments (loan

servicing, post operations, collections and customer service) for special

hiring projects.

Major Contributions:

. Exceeded assigned goals on each projects by 125%;

hired 398 sales and service associates.

. Achieved top rating every quarter exceeding

recruiting, retention hire goals by 120%.

. Diversity hiring exceeded every quarter by 225% and

"Time to fill" goal of 163%.

Contractual Projects - August 2004-December 2004

Fortune Recruits, Inc.

. Owned and operated a third-party recruiting firm. .

. Obtained contracts with Careerbuilder and American

Home Mortgage.

Major Contributions:

. Hired several Account Executives nationwide for

Careerbuilder.

. Obtained 5 job orders for American Home Mortgage.

Mortgage Recruiter - Atlanta, Georgia - August-October 2004

Amerisave Mortgage

Sourced and recruited mortgage loan originators and operations personnel.

Developed and maintained relationships with senior management and peers..

Handled compensation negotiation, offer letter and new hire processing.

Major Contributions:

. Recruited and hired 28 sales and service associates

in 3 months.

KARLA MARTIN ~ *********@*****.***

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Senior Sales and Administration Recruiter - Atlanta, Georgia - March 2001-

August 2004

HomeBanc Mortgage

Delivered candidates to three states (Florida, Georgia and North Carolina).

Hired loan officers (experienced and rookies), operations (regional and

local managers, underwriters, processors and closers). Also hired general

administration associates (secretarial, marketing and IT).

Coordinated group and panel interviews for various regions several times a

year. Functioned as a mentor to new recruiters and assisted with

acclimation and training.

Major Contributions:

. (2001) 120% of hiring goal (2002) 135% of goal (2003) 110% of goal

(2004) 115% of goal

. Exceeded every quarter - Diversity hiring goals by

150%and "Time to fill" goal by 115%.

Corporate Production Recruiter - Simi Valley, California - 2000-2001

Countrywide Home Loans

Responsible for four regions and 65 retail locations sourcing and

recruiting managers, assistants, underwriters, loan processors,

administrative associates, external and internal loan originators.

Provided ongoing recruiting consultation and direction to Regional Vice

Presidents and Managers. Cold called and networked with realtors,

builders, title companies, mortgage insurance companies, banks and search

engines to locate talent.

Major Contributions:

. Maintained on average 95 open requisitions with a self-sourced

candidate pipeline of 300+ in the system. Hired 8-12 new associates

monthly. Exceeded hiring goals by 133%.

PRIOR EMPLOYMENT HISTORY 1991-1999

Staffing Manager - Woodland Hills, California - 1999

Robert Half / Accountemps Division

Responsible for the permanent and temporary placement of accounting and

finance professionals running a "full desk". Consistently exceeded

recruitment goal by 133%.

Branch Manager (Assistant Vice President) - Simi Valley, California - 1997-

1999

Wells Fargo Bank, N.A.

Responsible for 27 million dollars in deposits and 22 sales and service

personnel.

Branch Manager (Assistant Vice President) - Florida and Georgia - 1991-1996

Bank of America, N.A. (formerly NationsBank, N.A.)

Managed three facilities; with increased staffing and operational

responsibility, deposits in excess of 12, 28 and 40 million.

SYSTEM QUALIFICATIONS

Applicant Tracking Systems - WITS, Goldmine, ACT, LIFE, Micro-J, Monster

TMS, Brassring

Pre-employment Screening Systems - Omnia, Wonderlic

Email Systems - Outlook, Lotus Notes, Instant Messaging Usage

All MicroSoft Products Bank Systems - Merlin Virtual - VPN,

EdNet

EDUCATION

Bachelors of Science in Business Administration ~ Magna Cum Laude

Bethune-Cookman University, Daytona Beach, Florida

Contact this candidate