Manager Sales

RICHARD J. LATOWICZ

*** ******** *****

* *********, ******** *****

847-***-**** (R)

847-***-**** (C)

*****@*********.***

SUMMARY

Customer-focused, goal-oriented post-sales Account Manager in the

Information Technology sector. Background includes account management,

focused on developing customer relationships by leveraging technical

expertise. Strengths include problem solving skills, effective

communication, project and team leadership, and ability to adapt to

changing environments. Committed to achieving customer satisfaction and

company goals.

PROFESSIONAL EXPERIENCE

CABELA'S Inc., Hoffman Estates, IL 2007

to Present

Retail Associate Power Sports Sales

Quota Driven Sales Associate for Cabela's Boat, ATV and Marine Department.

. Exceeded prorated yearly quota of power sports products during last

quarter of 2007.

. Integral part of Sales Team in implementing computer technology for Sales

Associates.

. Build client relationships from sales leads initiated through

boating manufacturer websites.

. Created customer contact network to establish leads for future sales.

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3 SUN MICROSYSTEMS, Itasca, IL 2000 to 2006

Services Account Manager, Revenue Command Center Team

Member of project team formed to increase services maintenance revenue by

collaborating with cross-functional groups and focusing on five initiatives

within Sun's client installed base, including Storage, installed base

audits, software licensing, expired contracts and channel partners.

. Exceeded revenue goals by 15% on both an individual and team level.

. Strengthened project management skills by completing a certificate

program through

Loyola University.

Services Account Manager

Managed all service related activities at five Fortune 500 accounts.

Served as focal contact to deliver action plans for service escalations,

managing relationships at all levels of the organization through final

resolution. Served as representative on Global Sales Organization Client

Delivery Team.

. Generated $8 million in revenue and exceeded customer's expectations

under tight time constraints by serving as project leader in the

installation of high-end servers at a major account.

. Increased system availability to 99% by managing support team to

consistently achieve proactive program goals at assigned accounts by

monitoring complex elements and generating account specific progress

reports.

. Prevented loss of production at two Fortune 500 clients by leading

initiative in strategically planning data center relocations, including

disaster recovery site, back out plans, and phased delivery of equipment.

. Produced account support plans and presented quarterly account reviews to

supply upper management with knowledge of customer's executive

management, financials, and Sun's projected revenue.

RICHARD J. LATOWICZ Page Two

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5 SIEMENS PYRAMID, (Previously Pyramid Technology), Rosemont, IL 1991 to

2000

Technical Account Manager

Performed installations of Siemens Pyramid computer system hardware; and

configuration of Unix Operating Systems. Provided technical hardware and

software support along with account management to Pyramid's

installed client base. Presented maintenance and resolution activity

reports to customers and internal management.

. Increased customer satisfaction by 10% as training coordinator of Account

Managers in Central U.S. Region.

. Improved relationships between service partners and customers at remote

strategic accounts by developing and managing the partnership.

. Reduced client costs by 30% by consolidating and migrating server

platforms at a major hospitality customer.

. Instrumental in overall reduction of service calls by 50% by presenting

monthly performance and availability reports while performing upgrades

within scheduled maintenance windows.

. Improved system reliability by resolving long-standing recurrence of

errors by researching disc and operating conflicts.

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7 HBO & COMPANY, Rolling Meadows, IL 1988 to 1991

Account Manager

Maintained, scheduled, and performed preventive maintenance and repairs on

multi-vendor platforms, including Four Phase/Motorola, Data General,

Hewlett Packard and Digital Equipment at assigned health care facilities.

Delivered monthly account maintenance activity and resolutions to customer

management.

1 DATA GENERAL, Schaumburg, IL 1985 to 1988

Field Engineer

Engineer assigned to over 30 accounts managing installation, scheduling,

preventive maintenance and repair of all Data General Systems inclusive of

MV Series, Eclipse Series, Unix Servers, Desk Top and associated

peripherals.

2 MOTOROLA ISG (Previously Four-Phase Systems), Des Plaines, IL 1979 to

1985

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Senior Field Engineer

Team Leader, supervised training and support of field engineers. Designed

and implemented hardware and software seminars for field staff. Installed

and maintained Four Phase System's processors and system peripherals at

assigned accounts.

EDUCATION

Associates in Applied Sciences, William Rainey Harper College, Palatine,

IL, 1979

CERTIFICATION

IT Infrastructure Library - (ITIL)

TECHNICAL SKILLS

Unix System Administration

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