Project Manager Customer Service
Resume:
Qualifications Summary
Highly personable Production Manager / Planner / Scheduler Professional
with over twenty years of experience in planning, staffing, budgeting,
resource allocation and leadership of production, customer service,
maintenance, equipment and logistic operations:
o Master Scheduling and Lean Manufacturing
o Capacity Planning and Operation Equipment Effectiveness (OEE)
o Extensive Production and Inventory Planning
o Expertise in Compression Molding, Copper Stamping / Forming and
various semi-automated assembly operations
o Cost Center analyst of multi-level Bill of Materials (BOM),
Routings, Product Specifications
o Inventory Management; Cycle Count, Kanban, Consignment, Supply
Management
o Experience with planning functions for transfer of operations to
Global Partner in China
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , and Microsoft Outlook )
Professional Experience
Energy Conversion Systems, LLC - Dunn, North Carolina 1986 to
April, 2009
Energy Conversion Systems designs, manufactures, and supplies electric
motor components for the automotive, appliance, and consumer products
industries. The company offers various commutators, system assemblies,
brushes, and molded magnet assemblies.
Manager for OEM (Ford) Product Line (2007 - April 2009)
o Lead team of 24 employees in daily cost center operations. Provide
employees with tools to maintain and increase delivery requirements
to both internal and external customers.
o Work closely with other departments to promote sales budgets,
clarify information, and distribute reports. Gather, analyze, and
report daily/weekly/monthly sales, and deliverables.
o Provide leadership in coordinating and monitoring cost, engineering
activities and assist in implementing required resources and systems
to ensure availability of timely, accurate cost information and
forecasts.
o Enhanced employee performance and attendance through daily
mentoring, one-on-one discussions and motivational strategies.
Master Scheduler - Commutator Cost Centers (1996 to 2007)
o Monitored, forecasted, planned and provided master production
schedule for the facility; reviewed and reported daily to adjust for
changes in customer requirements, delay in receiving raw materials,
availability of production equipment, etc.
o Maintained forecast change impact in MRP terms of excess and
shortages.
o Analyzed, reported and maintained inventory levels; improved
inventory turns and reduced FG/WIP inventory to meet corporate goals
annually.
o Lead daily production planning meeting that includes representatives
from sales, production, inventory, shipping and quality assurance
departments.
o Key contributor to program organization, team coordination, internal
and external performance reporting and risk management.
o Participated in new product introduction activities coordinating
mapping process from the new part package to the manufacturing bill
of material for operational build.
Production Superintendent (1986 to 1996)
o Managed supervisors and team members ensuring job performance
problems and conflicts were resolved fairly in accordance with the
Employee handbook with the assistance of Human Resource department.
(Reviewed handbook with Supervisors team members, regarding safety,
etc).
o Responsible for corrective actions, scrap reports, production
reports, downtime, employee evaluations, etc.
o Communicated with supervisors, team leads & members by continually
updating them on all information affecting the efficient & safe
operations within the Division.
o Responsible for reviewing jobs within the Division each day to
improve safety, ensuring quality ISO 9000 standards, monitoring and
identification to identify and eliminate waste. Using root cause
analysis.
o Encouraged supervisors and team members to communicate problems,
ideas and suggestions related to the products, process and facility.
o Allocated human resources to cover absences or other contingencies
as required.
References
Danny Avery
Plant Manager
Energy Conversion Systems
Cell # 919-***-****
Shepard Hockaday
Associate Vice President
Building Service Group Dewberry
Cell # 919-***-****
Craig Visser
Global Project Manager
Energy Conversion Systems
Cell # 919-***-****
Angie Lucas
Quality Improvement Specialist
Talecris Plasma Resources
Cell # 919-***-****
Win Stephens
Product Design Engineer
Energy Conversion Systems
Cell # 910-***-****
Angela Grantham
Quality Control Technician
Flanders Precisionaire
Cell # 919-***-****
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