Customer Service Supervisor

Jim Abbott

*********@*********.***

**** *. ******* ***. #*** 323-***-****

Los Angeles, CA 90028

SUMMARY OF SKILLS AND EXPERIENCE

. Extensive experience in office support and public relations

. Expertise in writing, editing, proofreading, and research

. Experience in PC desktop support

. Proficient in Microsoft word, HTML, CSS, PowerPoint

. Excellent interpersonal, organizational and managerial skills

ADMINISTRATIVE AND MANAGERIAL EXPERIENCE

Innervision Technology Relocation Company, Los Angeles CA 2004-

Present

Project Supervisor/Technician

Supervised computer network relocation and desktop support for major

clients including Yahoo, City National Bank, Indy Mac Bank, and

Herbalife.

Managed a staff of 10 to 18 technicians per site

Organized large scale multiple phase relocations

Created upgrade to count and accountability system

Wrote and developed upgrade to supervisor manual

Universal Music Group-Adecco Temps, Santa Monica CA 2000-2001

Office Administrator/Publicity and Promotions Assistant

Managed heavy phone and client contact

Organized and maintained office media files

Created media packet mailings and confirmed client delivery and

receipt

Guaranteed office functionality in support of Dennis Dennehy and Terry

Wang.

Citizen Watch Company-Adecco Temps, Los Angeles CA 1999-2000

Customer Service Coordinator

Electronically logged and recorded customer service data

Managed phone and client contact

Revised, systematized and completed the Citizen Stock Repair Program

Inspected, categorized, verified for functionality and documented

which product had potential for recycle

OTHER PROFESSIONAL EXPERIENCE

Actor-Theater, Film, TV and Commercial, Los Angeles CA 1992-

Present

Satellite Operations Officer USAF Fairchild AFB, WA

1988-1991

EDUCATION

B.S., U S Air Force Academy, Colorado Springs, CO

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