Sales Training

Michael Krango

Address : *** ******* *****, *******, **, 94591

Home: 707-***-**** Cell: 707-***-****

Email : *******@*******.*** URL : http://www.linkedin.com/in/michaelkrango

Training & Development Manager

A collaborative and innovative professional with over 10 years experience.

A proven ability in instructional and curriculum design for leadership

management. Completed large projects involving analysis, design, and

implementation of a variety of training programs that supported individual,

group and corporate performance initiatives. Worked in strategic alliance

with the Executive board, and cross departmentally with Sales, Marketing

and Customer Services to ensure employees built and used necessary skills

to reach full potential with respect to sales, team building, and

leadership of team members.

Professional Experience

Pacific Gas & Electric (PG&E), San Ramon, CA (contract through TTA) ? Dec

2009 - Present

Healthcare, Life & Disability Insurance - Training and Development

Consultant

. Partnered with the PG&E Academy and ISTS Change Management team to

develop short and long-term training strategies based on performance

expectations and financial commitments.

. Implemented training for existing staff on new product, system and

process.

. Ensured learning program and performance strategies were designed to

support the applicable business strategies and enterprise wide

strategic imperatives.

. Acted as a learning advisor to business partners to explain how

learning initiatives could contribute to achieving overall business

goals.

. Implemented learning deliverables within the established budget and

provided input on return on investment/ expectations.

. Leveraged technology to deliver training following established

learning policies and standards.

. Demonstrated Instructional Design and Adult Learning Theory principles

and uses a variety of media (instructor led, e-Learning, Performance

Support, etc.) in the execution of program delivery;

. Prepared written materials and evaluations/assessments appropriate to

the audience and course goal.

. Designed the evaluation strategy for training/performance improvement

initiatives.

. Conducted end-to-end project management responsibilities for

designated training projects.

CIGNA Healthcare, Bloomfield, CT (contract through TTA) ? June 2009 -

December 2009

Healthcare, Life & Disability Insurance - Training and Development

Consultant

. Partnered with the Corporate University and Sales Management team to

develop short and long-term training strategies based on performance

expectations and financial commitments.

. Implemented training for Sales & Account/Client Management new hires

and existing staff.

. Coached Sales Managers on their role in creating a productive work

environment and a high performance culture.

. Actively contributed in the business planning process and aligned

learning strategies to meet needs.

. Implemented learning deliverables within the established budget and

provided input on return on investment/ expectations.

. Leveraged technology to deliver training following established

learning policies and standards.

. Identified and escalates performance needs, trends, or potential

problems to business partners.

. Coached trainees on status of their performance level in class and

assists the business partners in the creation of developmental action

plans.

. Prepared written materials and evaluations/assessments appropriate to

the audience and course goal.

. Assisted in the design of the evaluation strategy for

training/performance improvement initiatives.

. Conducted end-to-end project management responsibilities for

designated training projects.

. Delivered other training programs to specialized sales and management

audiences

Protection and Prosperity, Benicia, ? 2008 - Ongoing - Training and

Development Consultant

Continued

Michael Krango ? Page 2 ?Email : *******@*******.***

The Sharper Image - San Francisco, California, ? June 2007 - May 2008

Specialty Retail Organization - Training & Development Manager

. Worked with the New Executive Team to identify and develop long-

term strategic direction for training and development.

. Collaborated with CEO and Sr. VP of HR to develop a comprehensive

training strategy

. Created internal communications process to communicate T&D strategy

. Collaborate with Executive Team, Retails Sales, Merchandizing,

Consultant Services, and external Vendors

. Completed assessment to determine training needs & created a

model of year-round performance enhancement

. Managed all aspects training/tools for all retail employees

including New Orientation and monthly training DVDs.

. Worked with key contributors to develop content, produce the

training, and deliver it to Retail organization.

. Designed, delivered and evaluated Leadership workshop for Regional

VPs and District Managers at annual sales meeting

. Implemented new customer service and sales skills based training

programs

. Designed new Orientation presentation and DVD

Reason for leaving - Company Bankruptcy

PruHealth - Marble Arch, London, UK ? August 06 - March 2007

Joint Venture between Prudential and Discovery SA, created health and

wellness insurance product that leads the Market

Sales and Training Manager

. Selected, hired, managed and developed team of trainers.

. Completed Needs Analysis for Sales Department

. Provided Sales Department with in depth analysis report on Training

Needs

. Worked with internal SMEs to redesign Orientation program

. Designed, delivered and evaluated Training Curriculum for Sales

Department

. Managed performance of individual team members

. Managed the development of the Sales department Training and

Competency Plan

. Designed initial course for Leadership Development

Reason for leaving - To Move to US

Additional Experience

UniChem Ltd - Chessington, London, UK

Training & Development Manager (6 Month Contract - Curriculum Design)

One.Tel Communications - Chiswick, London, UK ? February 2004 - Jan 2006

Learning & Development Manager - Business to Business Outsourced Call

Centers

. Designed, delivered and evaluated Training initiatives throughout

company for Sales, Service & Collections

. Worked closely with internal and external SMEs to design product

training

. Managed Call Center Training teams across international multi site

operations

Reason for leaving - Company Acquisition - Position Dissolved

T-Mobile - Elstree, Herts, UK ? Aug 2003 - February 2004

Learning Adviser to Collections Call Center

. Designed, delivered and evaluated effectiveness of programs for

call center agents and management

. Managed Train the Trainer courses

. Designed, delivered and evaluated program to license deliverers

Reason for leaving - Company Relocated

Barclaycard (Formerly Providian Financial - UK) Crawley ? September 1999

- Aug 2003

Operations Trainer to Call Centers

. Designed, delivered and evaluated training modules for induction,

sales call centre staff and other areas of the operation.

. Designed and delivered sales technique programs including

negotiation, objection handling, questioning technique and closing

skills.

. Completed training needs analysis for the operation

Education and Professional Development

Masters in Business (Human Resource Management) - Chartered Institute of

Personnel Development

Bachelors in Instructional Design & Training Practice - Chartered

Institute of Personnel Development

Coaching Certification CTA / Group Training Techniques - Stonebow

Accelerated Learning Certification - Leaps and Bound

Leadership Development - Achieve Global

Action Centered Leadership - John Adair

Situational Leadership - Ken Blanchard

Needs Analysis - Course Assessment - Change Management and Organizational

Development - Curriculum Development and Design - Design of Organizational

Outcomes, Competencies and Competence - Quality Assurance - Skills

Development and Work Based Learning - Skilled Facilitator - Adult Learning

Theorist - International Approaches to Management and Development -

Empowerment - Performance Management - Training Design and Assessment Tools

including pdf creation in Adobe and use of Photoshop- Implementation of

Learning Management Systems - Blended Learning Approach - Use Webinars & E

Learning Tools - Vendor Management - Budget Management - Return on

Investment - Performance Management - Executive Coaching - Dynamic Team

leadership - Project Management

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