Customer Service Sales

Donna Silva

**** ***** ***

Livermore, CA *****

925-***-**** cell

**********@*****.***

SUMMARY: High-energy, results orientated professional with excellent

interpersonal communication and presentation skills.

EMPLOYMENT HISTORY:

09/07-08/08 APT Staffing 192 S. Murphy Ave., Sunnyvale, CA. 948**-***-***-

8452

Leasing Consultant-Administrative Support-Knowledgeable Sales

Techniques

Increased rentals 20% with my superior customer service and

knowledge of the properties. I am experienced in managing the

office alone on weekends.

08/06-09/07 Uhaul International 44511 Grimmer Blvd., CA. 94538 510-***-****

Customer Service Representative-Sales-Cashier-Dispatching &

Receiving

Placed and received high volume telephone calls for rental

equipment and storage. Contributed 40% increased rentals and

collections paid with superior customer service.

09/00-02/05 Vista Eye Care Inc. 2700 Las Postias Road, Livermore, CA.

94550

Optical Sales and Dispensing-Data Entries-File Clerk-Cashier

Assisted customers with choices of the optional options best suiting

their needs. Contacted insurance companies confirming coverage,

co-payments, and collected and posted the payments. Created

and/or up dated patients file.

EDUCATION:

05/09-08/09 Community Business College 3800 Mc Henry Ave. Ste M, Modesto,

CA 95356

Computer Office Specialist; QuickBooks Pro Customer; Service Skills

GPA: 3.0

08/05-03/06 Hayward Adult School 22100 Princeton Street, Hayward, CA. 94541

Introduction to Micro Soft Word; Medical Technology; Keyboarding

35wpm

Certificates of Completion GPA 3.0

01/96-05/96 Santa Barbara Business College 4333 Hansen Street, Fremont, CA.

94536

Medical Insurance Billing and Coding

Certificates of Completion GPA: 4.0 Dean's List

References provided upon your request.

Sincerely,

Donna Silva

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