Customer Service Manager
Resume:
Glenn Brown, Jr.
Rio Rancho, New Mexico 87111 March 9, 2010
Experience
February 2009 to Present
AT&T /E-Telecare Global Solutions Rio Rancho, NM
Contact: Kyle Muler, 505-***-****
Title: AT&T representative
Offered and sold cell phones for more than ten different companies, such as
Motorola, Samsung, Apple, etc.
Working as an AT&T sales representative gave me the tools to probe in
detail to find what kind of phone, plans and accessories my customers need
along with families and businesses.
January 2006 to August 2009
New Mexico All-Stars/ Gallup Talons Basketball Albuquerque, NM 87111
Contact: Mr. Kevin Scar, 505-***-****
Title: Basketball Player
Helped in organizing community youth events to promote discipline and
positive behavior within the State of NM. As an Albuquerque All-Star, We
put together charity donations and replenished youth self esteem by
accomplishing motivational goals that where set.
As a member of Gallup Talons Basketball/ New Mexico All-Stars organization,
we as a team did a lot of proposal development to raise money for
children's sports equipment and other goods for the Duke City and Gallup.
Also structuring ticket packages, posters and pictures for the community.
Advertising is really important as we used it as a vehicle to appeal to ABA
basketball viewers.
April 2006 to January 2008
Camel Rock Casino Tesuque, NM 87506
Contact: 505-***-****
Title: Casino Host (Marketing Department)
I helped to analyze customer's win/loss ratios and promoted marketing
strategies to retain valuable players and attract new gamblers.
As a casino host at Camel Rock, my position extended in more detail because
of my experience in business. Camel Rock marketing manager exposed me to
tasks usually done by the marketing coordinator. Since the M.C. spot wasn't
created at the time, I was the only Casino host who did the duties of
special events coordinating and creating new ideas for business growth.
Such as male review, mariachi performances and rock music events.
The city of Tesuque allowed me to aid in producing ads that were put into
billboards and newspapers showed around New Mexico.
July 2005 to Summer 2006
Walgreen's Espanola, NM 87532
Contact: 505-***-****
Title: Assistant Manager
Helped managed the pharmacy, cosmetic, photo, liquor department and also
store inventory. Also helped in providing motivational skills for employees
in order to maximize team production. Assistant Manager gave me the most
all around experience with customer service by always putting me in the
position to see things from a consumer and employee view.
My time as a manager at Walgreen's in Espanola, New Mexico allowed me to
create graphs and construct flow diagrams for the store. These ads where
posted outside the store an around the town. Walgreen's wanted to be able
to have a tangible record of product growth and also a way to measure
failure.
Please review my r sum , which includes my references. I may be reached at
505-***-**** or by e-mail at *************@*******.***. I look forward to
hearing from you.
Sincerely,
Glenn A. Brown Jr.
R sum of
Glenn Brown
12400 Montgomery Blvd NE Apt 38
Albuquerque, NM 87111
*************@*******.***
Education
BBA, Marketing NM Highlands University, Las Vegas, NM. 87701 May 2005
High School Diploma Elysian Fields, TX. 75639 May 1999
Skills
Microsoft (Word, Excel, QuickBooks and PowerPoint Presentations)
Creative marketing, research development, proposal development and employee
management
Experience
February 2009 to November 2009 AT&T /E-Telecare Global Solutions Rio
Rancho, NM
Contact: Kyle Muler, 505-***-****
Title: AT&T representative
Offered and sold cell phones from ten different companies, such as
Motorola, Samsung, Apple, etc Along with cell plans and accessories.
January 2006 to August 2009 New Mexico All-Stars Albuquerque, NM 87111
Contact: Mr. Kevin Scar, 505-***-****
Title: Basketball Player
Helped in organizing community youth events to promote discipline and
positive behavior within the State of NM and Mexico. As an Albuquerque All-
Star, We put together charity donations and replenished youth self esteem
by accomplishing goals we all set
April 2006 to January 2008 Camel Rock Casino Tesuque, NM 87506
Contact: 505-***-****
Title: Host (Marketing Department)
Analyzed customer's win/loss ratios created and promoted strategies to
retain and attract customers, recorded productivity of customers, and
entertainment marketing management.
April 2006 to Summer 2007 United American Insurance Albuquerque, NM 87111
Contact: 505-***-****
Title: Insurance Agent
Advised senior citizens on Medicare options, benefits and changes to their
coverage by designing personalized insurance packages to fit their needs.
July 2005 to Summer 2006
Walgreen's Espanola, NM 87532
Contact: 505-***-****
Title: Assistant Manager
Managed the pharmacy, cosmetic, photo, liquor department and inventory.
Designed layouts for store items based on the most popular store items. I
also helped provided motivational skills for employees in order to maximize
team production. Assistant Manager gave me the most all around experience
with customer service by always putting me in the position to see things
from consumer and employee eyes. 360 degrees of retail empathy
Practicum of Business
August 2004 to March 2005
NM Highlands University School of Business
Economic Development Center - Provided support by collaborating with
Northern Research Group, Inc to support local businesses become more
competitive and profitable. I helped to performed market research by using
random surveys on product availability, quality and cost. I also helped to
propose plans to bring more businesses to Las Vegas industries in an effort
to create more jobs and economic development.
Internship
Summer 2004
Northern Insurance (Las Vegas, NM)
Recorded and filed business/financial transactions. I acquired knowledge
about premiums, policies, annuities. Plus, I worked in a team setting to
promote effective customer service skills.
School Project
New Mexico Highlands University
We advertised for Wells Fargo Bank by scripting and performing radio skits.
Designed and developed logos, floor layouts for a local coffee shop with a
strict budget and time constraints
Awards/Honors
2006, Rookie Agent of the Year, United American Insurance
July 2006, Top Producer, United American Insurance
Fall 2003-2004, Dean's List, New Mexico Highlands University
Spring 2005, Dean's List, New Mexico Highlands University
Fall 2003-2004, Honor Roll, New Mexico Highlands University,
1999-2000, Most Improved Player, Lamar Community College
References
Occupation
DJ Holcomb Owner,
CR 334 DeBerry, TX. 75639 Holcomb Construction Company, 903-***-****
DeBerry TX.
Mike Novak Casino Manager,
1142 Santa Fe, NM 87507 Cities of Gold Casino, 505-***-****
Pojoaque, NM
Kelvin Scar Menaul High School,
301 Menaul Basketball Coach/Gym Teacher, 505-***-****
Albuquerque, NM
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