Customer Service Sales

Phone 309-***-****

E-mail: *********@*****.***

**** ******* *****

Normal, IL 61761

Traci J. Oman

Objective Seeking a job that is challenging and will allow me to

use all my skills and experience towards the growth of

your companies business.

Summary of Over 21 years of Management.

Qualifications Remarkable ability to ensure proper selection,

training, motivation, and counseling of all employees.

Positive approach to employee relations and customer

complaints.

Unparalleled customer relations skills especially

creating "special touches" and resolving customer

request and concerns.

Excellent eye for details can carry out actions to

improve the appearance of the property, and employees

as well as establish relevant actions that meet

customer expectations.

Managed the daily operations of a business with an

annual sales volume of over $10 million.

Set weekly, monthly, and quarterly goals for all

employees and helped motivate them to over achieve

with weekly reviews.

Monitored sales weekly and kept employees advised.

Monitored and submitted payroll weekly.

Maintained an annual sales budget for multiple

business lines. Reviewed P&L monthly.

Maintained audit and compliance regulations.

Implemented policies, procedures and the overall

company philosophy.

Provided expertise on improvements and initiatives to

the executive committee

Strong computer skills, including Word, Excel, Power

Point, Outlook, several airline and back office

systems.

Ability to multi task in several different business

lines.

Managed different programs and seminars to increase

efficiency of workers and sales.

Marketed offices and created new business through

community involvement and active public relations

programs.

Worked with groups up to 600.

Experience November 1999 - August 2009 AAA Travel &

Insurance

Field Manager

Responsible for managing two offices with annual sales

of $10 million.

Responsible for maintaining an annual sales budget for

Insurance, Travel, and Member Representatives

Achieved "Management Line Leader" and "Pacesetters"

for entire length of the programs

Recruited, hired, trained, and supervised a staff of

20 in travel, insurance, and member customer service.

Administered all aspects of daily operations at both

offices.

Set quarterly goals for all employees and helped

motivate them to over achieve with weekly reviews

Performed all the corporate reporting for both

locations, accurately and on time.

Performed all the marketing responsibilities for both

offices and created new business through community

involvement and active public relations programs.

October 1996 - October 1999 Buck

Rogers Travel

Corporate Supervisor

Responsible for supervising 15 employees

Administered all aspects of daily operations

Trained service staff to enhance customer service and

increase profits through suggestive selling

Monthly sales reviews with employees

Community Ambassador for the McLean County Chamber of Commerce

Leadership Business Networking International (BNI)

5/Net Networking After Five

The Boyd School

Education

Certificate in Airline/Travel Career Instruction.

Professional Casualty and Fire Insurance licenses for Illinois

Licenses Life and Health Insurance licenses for Illinois

Civil Treatment for Managers

Enhancing Leadership Effectiveness

Leadership Managing Change

Training Media Training

Talent Selection

ValuEthics

Sales Coaching

Contact this candidate