Sales Manager
Resume:
TERI MADDOX
Vancouver, WA *****
*******@*******.*** ~ 425-***-****
PROFESSIONAL SUMMARY
- A Senior mid-Level Leader; adept at identifying opportunities and executing global strategy. Believes in total
company culture emergence, this emergence often dictates extensive travel and hands-on management.
- Relationship Driven; possesses a diplomatic, management style that creates common -vision and forges
positive relationships.
- Keen Strategist; effective in developing and leveraging relationships that maximize bottom-line results.
- Diligent and Accountable; maintains unquestionable integrity and total commitment in providing
outstanding service and expense control.
- Best Practices Expert; exceptional experience in utilization of and building Best Practice Policies,
Benchmarking and Corporate Standards.
PROFESSIONAL EXPERIENCE
Sheplers Holding Corp. 2007- 2010
DM of West Stores/Operations
Sheplers is an international western wear clothing company, $102M in sales. Sheplers was acquired by a private
equity investment group in 2007. A DM of stores/ Operations position was created to completely overhaul retail
stores and retail locations these big box averaged 40,000 sq. District included stores in Nevada, Phoenix,
Denver and Kansas.
Position accomplishments partnered w/VP of Store Operations to help reduce overall retail expenses
- Reduced Retail Store direct expense $3M from 32.5% to 31.7%
- Reduced Retail Store payroll expense $1.8M from 11.1% to 9.6%
- Achieved financial covenants since acquisition.
- Implemented, trained and rolled out a new POS operating system.
- Developed and Implemented the training handbook and cheat sheets for the new POS operating system.
- Project Manager for entire WNFR ( Wrangler National Finals Rodeo)event in Las Vegas for 3 years.
- Assisted with conversion of manual operations i.e. MOOS, merchandise transfers and receiving
department functions to an automated process.
- Utilized vendor UPC ticketing in place of SKU ticketing.
- Assisted with establishing productivity standards for non-selling activities.
- Partnered with national vendors i.e. Justin, Lucchese, Cinch, and Wrangler in the development of
branded shops.
- Implemented new retail HR policies, including job descriptions, quarterly performance evaluations,
succession planning.
- Successfully implemented district quarterly succession planning, store and assistant manager levels.
This helped identify employee bench strength, opportunities and areas of concern within the company.
Carter’s Inc
District Manager 2002-2007
Pacific Northwest DM for Carter’s Inc., retail children’s clothing store. Functioned as a DM for the dual-brand
company as merger with OshKosh B’Gosh, another retail children’s clothing store. Responsible for all operations
for 17 retail stores generating over $25M in sales. As a District Manager direct reports included all Store
Managers under my direction in Washington, and Oregon.
- Due diligence for maintaining dual branding for Carter’s and OshKosh B’Gosh brought additional liaison
and management responsibilities of Store Operations, Loss Prevention, Training.
- Increased sales 4 consecutive years for Carters and 2 consecutive years for Osh Kosh.
- Effective payroll management for 17 stores at -.05% to budget.
- Existing program and negative sales issues required action – increased sales throughout District by
implementing suggestive selling models and the “Nothing But Selling” program, which obligated sales
staff to solely assist customers during peak business hours.
- Implemented all best practices and benchmarking process for Retail Store Operations, involved in
company-wide Training Programs.
- Presented at operational conferences.
- Opened + 5 stores nationwide and helped lead the corporate transition for stores.
- Helped with training and on-boarding programs for Store Managers and District Managers. Trained 3
new DM’s for company.
- Issued Quarterly ILA process and guidelines to Store Managers.
- Instrumental in rewriting and implementing a new Corporate Policy and Procedure book for both brands.
- Assisted with the development of the EZ (Easy Store) Merchandise Guide for both brands.
- Partner in developing and implementing the EZ stockroom set-up and guidelines.
Other Accomplishments:
- Received Top DM honors for highest increases in KPI’s, maintaining payroll, District Sales productivity.
Big Dog Sportswear
District Manager 1999-2002
Big Dog Sportswear an international specialty retail company.
- Responsible for 16 stores in 5 states with sales exceeding $10M.
- Increased sales and profits, and attained 8% sales increase in 2000.
- District won several awards in 2000.
- Developed and implemented the “N.O.N.E. (Never Out No Excuses) program.
Big Dog Sportswear
Store Manager 1997-1999
Big Dog Sportswear an international specialty retail company.
- Monitor operations, taking store to $1M in sales volume during first year which was a 16% increase and
a 4% increase in second year.
- Managed payroll decrease 3% first year and 2% second year. Kept shrink to less than 1% both years.
- Formulated and implemented a mentoring program for the district that was then accepted company-
wide.
- Assisted with the launching of the international division by expanding in Canada.
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