Customer Service Representative

ALICIA LEIGHTON

Oakland, CA ***** CELL 510-***-**** HOME/FAX: 510-***-**** ********.**@****.***

PROFILE

Intelligent, dependable customer service representative of over 15 years’ experience including

7 years in a fast-paced call center. Courteous phone manner with experience in in-bound

communication. Self-starter who can take initiative and work well with little supervision.

Comfortable serving as a resource to others; able to lead teams. Type 50 wpm and can perform

10-key by touch. Given the opportunity, can master any job put forth with speed, efficiency and

accuracy.

WORK EXPERIENCE

Customer Service Representative Waste Management Inc 2002-2009

Answered up to 150 calls per day

Handled all aspects of customer’s account (start/cancel, service changes, billing inquires, payment

handling, equipment rentals, complaints)

Head trainer for all new hires and current employees in all aspects of the business and call center

Assisted sales department with orders and records management

Assisted with monthly collections reports and write-off reviews

Performed light receptionist duties

Accounts Receivable/Office Assistant Roche Sports, Inc 1997-2002

Performed customer service and order entry

Monitored incoming and outgoing correspondence and requests

Maintained all customer files; answered phone; received walk-in traffic

Entered accounts receivable items into database using accounting software

Managed production and shipping reports

Invoiced customers

Maintained office equipment and supply room

EDUCATION

Los Medanos College, Pittsburg, CA

and Merritt College, Oakland, CA

General Studies with emphasis in Science

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