Customer Service Human Resources
Resume:
Mario J. Dones
**** ** *** ***** - *****, FL ****8
*******@*******.***
HUMAN RESOURCES
Aviation - Manufacturing - Health Care - Education
- Banking - Retail
Human Resources professional with extensive background in recruitment,
benefits, payroll, employee relations, and union environment. Able to
effectively communicate with all levels of management to protract input and
discuss ideas. Detail-oriented with strong leadership skills and able to
work in a fast-paced environment and balance multiple projects. Count on
me to make the right decision and always maintain confidentiality.
Experience in multi-locations with the ability to work independently and
expertly manage large employee populations of 600+. Ability to implement
new policies & procedures as well as enforce existing ones. Thorough
knowledge of Federal, State and County employment laws and regulations.
Excellent written and verbal communication skills. Professional manner at
all times and fully bilingual - Spanish.
PROFESSIONAL EXPERIENCE
Servisair, Miami, FL
Human Resources Manager
Jan-2007 - Present
. Responsible for enforcing all Human Resources policies and procedures and
processes for Miami International and Fort Lauderdale-Hollywood
International Airports with over 600 (union and non-union) employees.
. Counsels management and employees regarding FMLA, EEOC, ADA, etc. to
ensure Company's compliance.
. Leads recruitment and staffing efforts for exempt and non-exempt level.
Work with attorneys to attain H-1B visa sponsorship when necessary; work
with managers on recruiting planning meetings; network through industry
contacts and employees; efficiently and effectively fill open positions;
conduct regular follow-up with managers to determine the effectiveness of
recruiting plans and implementation; develop a pool of qualified
candidates in advance of need; post openings in newspapers advertisements
and with professional organizations; utilize the internet for
recruitment.
. Oversees pre-employment process as it relates to drug testing, background
checks, I-9, and badging process.
1. Conducts new hire orientation and benefit sessions.
2. Reviews and ensures FMLA compliance; assists Open Enrollment process;
serves as a liaison between company, third party administrators and
insurance carriers.
3. Process and provide information on all benefit and payroll inquiries.
Assure that all issues are resolved as soon as possible. Ensures that
Company payroll guidelines are met.
4. Educate employees on all benefit plans. Responsible of maintenance of
Human Resources records.
5. Ensures compliance with all Federal, State and local laws.
6. Attends unemployment hearing as required and represents the Company in
legal proceedings and coordinates research and discovery with General
Counsel when necessary.
7. Primary point of contact, acting as counsel to managers on employee and
labor relations matters. Partners with Corporate HR to conduct internal
investigation in accordance with Company's policy and reviews all
disciplinary actions to ensure compliance.
8. Trains, assists and reviews managers in the completion of employee's
performance appraisals and development plans.
Aljoma Lumber, Miami, FL
Human Resources Assistant (Company acquired/Position eliminated)
Jun-2006 - Jan-2007
. Recruited and interviewed employees to fill vacant positions; liaison
between company and employment agencies seeking applicants.
. Maintained payroll for up to 160 employees and completed data entry of
new and current employees.
. Maintained records of benefit plans, participation such as insurance,
personnel transactions such as hires, promotions, transfers, performance
reviews, and terminations.
. Processed and investigated workers compensation and accident report
issues; ensured personnel files were in compliance.
Mario J. Dones
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Mercy Hospital, Miami, FL
Benefits Associate
Mar-2005 - Aug-2006
. Coordinated and maintained the day-to-day benefit processing as it
related to accurate employee benefit records including new enrollments,
terminations, status changes and related issues.
. Processed and reconciled all benefit plans (medical, dental and vision
plans: three 403(B) retirement plans; COBRA, term life, supplemental
life, accidental death & dismemberment, accident, LTD, flexible spending
accounts - medical and dependent care, and 529 plan) for 2300+ employees.
. Provided employees with information regarding benefit programs, pension
plans, and LOA request.
. Reviewed and processed payment of benefit plan premiums to providers,
403(B) plans, FLEX accounts.
. Monitored enrollments application, FMLA leaves and reimbursements for
tuition reimbursement and FSA.
. Liaison between employees and providers to resolve benefit issues;
investigated and resolved discrepancies related to benefit plans.
. Ensured compliance of employee benefits programs with all legal
requirements, including HIPAA, ERISA, COBRA, etc.
. Completed and submitted records of employees' statistics for government
reporting.
. Reviewed salary surveys and job descriptions for all positions.
Florida International University, Miami, FL
HR / Organizational Learning and Development Assistant (Paid Internship)
Aug-2003 - Jul-2004
. Filed and updated employee records to maintenance compliance with federal
and state regulations.
. Insured accurate and complete data entry of employees' information and
job history.
. Scanned terminated files in compliance with state regulations.
. Assisted in new hire orientation, training and development of new hires
and current employees.
Bank of America, Miami FL
Service Associate
Nov-1996 - Jun-2000
. Supervised 6 full time and 3 part time staff members and recommended new
approaches to achieve goals.
. Handled cash amounts of up to $500,000 and processed ATM and cash vault
transactions.
. Cross-sold products to expand relationships with clients and provided
excellent customer service.
Mervyn's Department Stores, Miami FL
Team Relations / Customer Service Associate
Oct-1991 - Mar-1997
. Assisted in coordinating schedules, interviews, and referred best-suited
applicants to fill staffing vacancies; trained and developed new and
current team members.
. Maintained payroll for up to 150 team members and completed data entry of
new team members.
. Maintained team members' handbook and policies and procedures manual.
. Analyzed losses and assisted with cash office.
. Provided excellent customer service; sold merchandise; worked on
inventory; ordered supplies.
EDUCATION, CERTIFICATION, AFFILIATION & TRAINING
Florida International University, Miami, FL
Bachelor of Business Administration, Management and International Business
Collegiate Leadership Development Program 2003 (co-sponsored by the United
States Hispanic Leadership Institute)
Member of the Society for Human Resource Management
Professional in Human Resource Certification, expected completion June 2010
Violence in the Workplace, Diversity and Discrimination and Sexual
Harassment Awareness
Designated Employer Representative (DER) Training as it relates to DOT.
COMPUTER COMPETENSIES
MS Word, Excel, PowerPoint, Windows; Lawson, Crystal Reports, Ceridian-
COBRA, ADP, Kronos, Lotus Notes, and Stromberg.
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