Quality Assurance Project

AYAT KHAZAELI

**** **** *****, *********, *** JERSEY 07020 917-***-**** (

*************@*****.***

SUMMARY

Senior business analyst with extensive experience in Business Intelligence,

software system implementation, business process improvement, business

requirements development, technical training, integration testing and

collaborating with development teams. Strong analytical and problem solving

skills. Extensive experience in managing and coordinating multiple projects

through all stages of life cycle and acting as main client liaison.

Managed business and technical teams. Team player with excellent

communication and interpersonal skills. Ability to deliver critical

projects on-time from project initiation through post-implementation.

AREAS OF EXPERTISE:

. REQUIREMENT GATHERING & MAINTENANCE

. BUSINESS INTELLIGENCE & DATA WAREHOUSE

. SOFTWARE PRODUCT LIFE CYCLE MANAGEMENT

. QUALITY ASSURANCE PLANNING & TESTING

. PRODUCT DEMOS & TRAINING

. UI DESIGN & USE CASE DEVELOPMENT

. BUSINESS PROCESS MANAGEMENT (BPM)

. PROJECT MANAGEMENT

. RUP AND AGILE METHODOLOGY

. DATABASE & APPLICATION DEVELOPMENT

SKILLS

Software: Business Intelligence, MS Project, MS Office (Excel,

PowerPoint, Word), SQL Server, Photoshop,

Dreamweaver, PerformancePoint, ProClarity Analytic

Server, MS Analysis Services, MS SharePoint, Visual

SourceSafe, OLAP, UML, ASP.NET, VB.NET, Visual

Studio, Erwin, Visio, Hyperion Accounting and

Reporting system.

Industries/Sectors: Healthcare, International Financial Institutions, IT

Consulting, Consumer Research, Standards, Compliance

Clients: EmblemHealth, SetClear, CitiBank, ABN AMRO, Fidelity, Gartner,

Bloomberg, Data Monitor, Marathon Asset Management,

Nandra Group, SGS Ltd, NYSC

PROFESSIONAL EXPERIENCE

twentysix New York, New York, NY (consulting company)

Lead Business Analyst (9/2004-5/2009)

Responsible for leading the BA efforts, defining project scope, gathering

business requirements and creating functional specifications for various

clients which ranged from migration to new systems, enhancements of

existing systems and changes in the processes. Representative engagements

include:

EmblemHealth

. Partnered and collaborated closely with IT team and business units on

eCommerce projects, managed and coordinated business analysis efforts

of migration and merging of Member and Provider portals of GHI and HIP

into EmblemHealth's new portal.

. Developed testing strategy and test plans for EmblemHealth's Member

and Provider Portal focusing on Claims and Benefits modules.

. Led JAD sessions among stakeholders to elicit, analyze and document

business requirements and acquire final sign-offs.

. Managed change requests, provided impact analysis and recommended

alternative solutions.

ABN AMRO (Global Trade Advisory team)

. Identified and modeled business workflows, metrics and KPIs.

Prototyped and implemented BI dashboards, analytical charts and

hierarchies such as Trade Trends, STP, Risks, etc. over Letter of

Credit transactional data.

. Created and enhanced business requirements, provided recommendations

and managed product implementation from initiation to product

delivery.

. Re-designed operations dashboard, analytical charts and hierarchies

resulting in 80% performance improvement.

. Interfaced with project stakeholders to document business requirements

and functional specifications for Business Intelligence executive

dashboard which is used by more than 2,000 users globally.

. Provided and analyzed weekly/monthly performance reports and metrics

to business units using various BI tools.

. Led weekly meetings with regional directors to discuss business

requirements and obtain consensus.

. Created test plans and provided Quality Assurance testing for a CRM

application and business intelligence executive dashboard. Managed and

conducted extensive testing to benchmark CRM application performance.

. Implemented a robust issues tracking mechanism that assisted the

technology teams in significantly reducing the number of critical

issues.

. Worked with various departments to ensure development of data feeds

are aligned with business requirements.

. Conducted and created presentations/demos/training for C-level

management and end users.

. Provided subject matter expertise and application support to all

global help centers supporting over 2,000 users.

SetClear (global equity trade settlement and clearing firm)

. Managed Business Intelligence project (team of six) for a global

equity trade settlement and clearing firm. The application is being

used by internal and external parties to monitor daily trades,

allocations, settlements, etc.

. Collaborated directly with Operation Officer on IT strategy to achieve

and implement his vision on centralized and automated BI dashboard for

CRM and internal trade settlement application.

. Managed and prioritized change requests based on business goals.

. Worked with various departments to streamline client call and customer

service processes, gathered requirements and produced functional

specification for a Client Relationship Management application.

. Assisted project managers in leading the project team members, to

achieve project milestones and deliverables.

. Led meeting sessions among stakeholders to elicit, analyze and

document business requirements and acquired final sign-offs.

. Following six sigma practices, collaborated closely with international

business analysts to evaluate and create STP measurements over back

office transactional data.

. Performed a high level Capability Maturity Model Integration (CMMI)

appraisal to improve product and service quality.

Citi

. Conducted various demos and developed POC to automate document

retention business processes by using PNMSoft's Sequence Business

Process Management (BPM) application.

Gartner

. Gathered and analyzed requirements for a centralized analytical

forecasting and planning system for Gartner, resulting in a

streamlined forecasting process.

Duration Inc., New York, NY

Member of Technical Staff (4/2002-9/2004)

. Improved performance of a Bank Foreclosure application by 500% using

VB.net and WML.

. Developed an Online Interface where clients can log-in, search for

file information using many criteria and access updated information

about the status of all files.

. Created a tool to verify and manage positions across multiple funds

and traders by reading XML and CSV files, creating VB collection

classes, and importing them into a SQL Server using VBA, Excel and

crystal reports.

. Developed a multi user internal website for Marathon Asset Management

using ASP, SQL Server and JavaScript. The website will have

different permission levels to administer a real-time process.

SGS Ltd. (Soci t G n rale de Surveillance Group)

System Analyst (6/1998-3/2002)

. Developed Help Desk Software using ASP and VB and SQL Server.

. Reengineered SGS's database systems introduced new applications and

improved user satisfaction.

. Performed quality audits to ensure the effectiveness of SGS systems

for ISO 9001 Quality Certificate.

. Designed and developed a Job Costing System using MS-Excel under

Windows 95.

EDUCATION and TRAINING

. 2006 MS, Technology Management, Stevens Institute of Technology,

Hoboken, NJ

. 1998 BS, Computer Engineering - Software, Azad University, Tehran,

Iran.

. 2006 MCP Analyzing Requirements and Defining Microsoft .NET Solution

. 2006 ABN AMRO, Compliance Principles training

. 2003 Baruch College, NY, ASP.NET Programming with C#, SQL Database

Programming.

. Member of International Institute of Business Analysis (IIBA)

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